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Express Lane Service Advisor Jobs (NOW HIRING)

Apple Autos

Express Lane Service Advisor

Shakopee, MN · On-site

$42K - $90K/yr

Automotive Express Lane Advisor Company: Apple Autos (Top Minnesota Workplace) Compensation: $42 ... Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of ...

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Express Lane Service Advisor information

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$25

$45

How much do express lane service advisor jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for express lane service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Express Lane Service Advisor vs Service Advisor?

AspectExpress Lane Service AdvisorService Advisor
CredentialsHigh school diploma, basic automotive knowledge, customer service skillsHigh school diploma, automotive knowledge, customer service skills, sometimes certifications
Work EnvironmentFast-paced, quick service lanes, limited technical workFull-service dealership or repair shop, broader responsibilities
Employer & IndustryAuto service centers, quick-lube shopsDealerships, repair shops
Search & Comparison IntentQuick service, fast lane, basic customer serviceComprehensive service, customer relations, technical knowledge

In summary, an Express Lane Service Advisor focuses on quick, efficient customer interactions in fast-paced environments, handling basic services. A Service Advisor typically has broader responsibilities, including detailed vehicle diagnostics and comprehensive customer service in full-service settings.

How does an Express Lane Service Advisor typically collaborate with technicians and other dealership staff to ensure efficient service delivery?

As an Express Lane Service Advisor, you will work closely with technicians to relay customer concerns, prioritize repairs, and ensure that each vehicle receives prompt, accurate service. Communication is key, as you’ll coordinate with parts departments to verify availability and keep customers informed about their vehicle’s progress. Building strong relationships with your team helps streamline workflow and maintain high customer satisfaction, especially during peak hours. This collaborative environment fosters continuous learning and can open pathways to more advanced service management roles within the dealership.

What is an Express Lane Service Advisor?

An Express Lane Service Advisor is a professional who works at automotive service centers, specializing in managing and coordinating quick maintenance services such as oil changes, tire rotations, and fluid checks. They greet customers, assess their vehicle’s needs, provide service recommendations, and ensure efficient workflow in the express maintenance area. The advisor also communicates with technicians, updates customers on service status, and ensures customer satisfaction with a focus on speed and quality. Their role is essential for providing a streamlined, hassle-free service experience for customers needing routine vehicle maintenance.

What are the key skills and qualifications needed to thrive as an Express Lane Service Advisor, and why are they important?

To thrive as an Express Lane Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), service scheduling software, and basic vehicle diagnostic tools is essential. Excellent communication, attention to detail, and the ability to multitask efficiently are standout soft skills in this role. These abilities ensure smooth service operations, high customer satisfaction, and efficient workflow in a fast-paced environment.
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Express Lane Service Advisor jobs near you
Infographic showing various Express Lane Service Advisor job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Automotive Express Lane Service Advisor

Brooklyn Chrysler Jeep Dodge Ram

Brooklyn, NY

$700/wk

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Job description:

We are hiring an Automotive Express Lane Advisor to join our fast-paced service team. We seek a motivated, professional, and customer-focused individual who excels at communication, organization, and delivering efficient, high-quality service for customers who need quick maintenance and light repairs.

Compensation: $700/week Plus Performance Bonus Base
Schedule: 5-day work week, including Sundays, with Saturday's and one weekday off

About the Role

As an Express Lane Advisor, you will be the primary point of contact for customers using our express service for oil changes, inspections, tire rotations, and other routine maintenance. You will greet guests, document vehicle needs, provide clear time and price estimates, and coordinate with technicians to ensure fast, accurate service. Success in this role requires strong interpersonal skills, a focus on efficiency and customer satisfaction, and the ability to manage multiple quick-turn service orders while keeping accurate records in the DMS/CRM.

What We Offer

  • Opportunities for advancement (we promote from within)

  • Employee discounts

  • 401(k)

  • Health, dental, and vision insurance

  • Professional development and OEM training

  • Performance-based incentives and bonus opportunities

Responsibilities

  • Greet customers promptly and professionally; listen to and document express service needs

  • Provide accurate time and cost estimates for express services and clearly explain recommended work

  • Schedule and manage express service appointments and lane workflow to maximize throughput

  • Coordinate with technicians and parts to ensure timely completion and quality control

  • Maintain accurate repair orders, customer communications, and status updates in the DMS/CRM

  • Process payments, warranties, and service forms following dealership procedures

  • Follow up with customers to confirm satisfaction, promote maintenance plans, and encourage return visits

  • Meet or exceed individual and department performance goals, including efficiency and customer satisfaction metrics

  • Perform additional duties as assigned to support express lane and service department operations

Qualifications

  • High school diploma or equivalent; technical schooling or ASE education is a plus

  • Previous experience in express lane, service advisor, quick-lube, or customer-facing automotive roles preferred

  • Excellent verbal and written communication skills with a strong customer-service orientation

  • Ability to explain services clearly and professionally to customers

  • Proficient with computers, DMS/CRM systems, and basic office software

  • Detail-oriented, organized, and able to manage multiple quick-turn priorities in a fast-paced environment

  • Professional demeanor, problem-solving mindset, and ability to work as part of a team

  • Valid driver’s license and acceptable driving record

  • Bilingual skills are a plus but not required

Our dealership is an Equal Opportunity Employer and maintains a drug- and alcohol-free workplace. All candidates must pass background and drug screening.

Job Type: Full-time

Work Location: In person