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Executive Workforce Management Real Time Analyst Jobs

ALO

Manager, Workforce Management

Beverly Hills, CA · On-site

$125K - $140K/yr

That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and ... Advanced analytical skills with the ability to translate data into executive-level insights and ...

ALO

Manager, Workforce Management

Beverly Hills, CA · On-site

$125K - $140K/yr

OVERVIEW There couldn't be a better time to join Alo's Retail Operations team. As we continue the ... Advanced analytical skills with the ability to translate data into executive-level insights and ...

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Executive Workforce Management Real Time Analyst information

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$97.5K

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How much do executive workforce management real time analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for executive workforce management real time analyst in the United States is $97,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What is the difference between Executive Workforce Management Real Time Analyst vs Workforce Management Analyst?

AspectExecutive Workforce Management Real Time AnalystWorkforce Management Analyst
CredentialsTypically requires a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar educational background; often holds certifications in workforce management or analytics
Work EnvironmentFocuses on real-time staffing, scheduling adjustments, and operational efficiency in call centers or customer service centersAnalyzes workforce data, forecasts staffing needs, and develops strategies for staffing optimization
Employer & Industry UsageUsed in call centers, customer service, and contact centers to ensure optimal staffing levels in real-timeApplied across various industries including retail, healthcare, and finance for workforce planning and analysis

The Executive Workforce Management Real Time Analyst primarily manages staffing adjustments in real-time to meet operational demands, while the Workforce Management Analyst focuses on analyzing data and forecasting to plan staffing needs. Both roles require similar skills and certifications but differ in their focus on immediate operational response versus strategic planning.

Is an executive workforce management real time analyst a good career?

An executive workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields, with demand driven by organizations seeking optimized staffing solutions.
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Executive Workforce Management Real Time Analyst jobs near you
Infographic showing various Executive Workforce Management Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $97,499 per year, or $46.9 per hour.

Workforce Management Analyst II

System One

Baltimore, MD • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).

  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.

  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.

  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).

  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.

  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).

  • Monitor and report schedule adherence.

  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience

    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)

  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment

  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)

  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)

  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)

  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems

  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)

  • Experience supporting skills-based routing environments and multi-skill scheduling

  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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