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Executive Director Of Retail Operations Jobs (NOW HIRING)

ssagroup

Director of Retail Operations

Monterey, CA

Director of Retail Operations Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

Aramark

Director of Retail Operations

Boston, MA · On-site

$140K - $155K/yr

As a Director of Retail Operations you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client ...

Sundance Mountain Resort

Director of Retail

UT · On-site

Senior Director of Guest Experiences Prepared Date: 6.1.2026 Position Summary The Director of Retail provides strategic leadership for all retail operations across Sundance Mountain Resort. This ...

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Executive Director Of Retail Operations information

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$22.5K

$101.6K

$185K

How much do executive director of retail operations jobs pay per year?

As of Jul 3, 2026, the average yearly pay for executive director of retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does an executive director of operations do?

An Executive Director of Retail Operations oversees the daily functions of retail stores or chains, manages staff, develops strategies to improve sales and customer service, and ensures compliance with company policies. They often analyze sales data, coordinate with other departments, and implement operational improvements to meet business goals.

What is the difference between Executive Director Of Retail Operations vs Retail Store Manager?

AspectExecutive Director Of Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple store locations, develops retail strategies, manages senior leadership, and sets company-wide policies.Manages daily store operations, supervises staff, and ensures sales targets are met within a single store.
Required CredentialsBachelor’s degree in Business, Retail Management, or related field; extensive retail experience; leadership skills.High school diploma or equivalent; retail experience; strong customer service and team management skills.
Work EnvironmentCorporate office and multiple retail locations, strategic planning, high-level decision making.Retail store environment, direct interaction with customers and staff.

The Executive Director Of Retail Operations focuses on strategic oversight across multiple stores and higher-level management, while the Retail Store Manager handles daily store operations and staff within a single location. Both roles require retail experience, but the Executive Director role involves broader responsibilities and strategic planning.

What is the highest paying job in retail?

The highest paying roles in retail often include executive positions such as Chief Executive Officer (CEO) or Chief Operating Officer (COO), with salaries reaching into the high six or seven figures. Other high-paying retail jobs include Vice President of Retail, Regional Vice President, and Director of Retail Operations, especially in large corporations, which require extensive experience, leadership skills, and strategic planning. Compensation varies based on company size, location, and individual qualifications.

What is the hierarchy of retail positions?

In retail, the hierarchy typically starts with entry-level roles such as sales associates and cashiers, followed by supervisory positions like team leads or department managers. Above these are store managers, regional managers, and ultimately executive roles such as Director of Retail Operations or Vice President of Retail, who oversee multiple stores or regions and focus on strategic planning and operations. Advancement often requires experience, leadership skills, and knowledge of retail management tools and metrics.

What are the 5 S's of retail operations?

The 5 S's of retail operations are Sort, Set in order, Shine, Standardize, and Sustain. These principles help retail managers and staff maintain organized, efficient, and clean store environments, which are essential for smooth daily operations and excellent customer service.
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What cities are hiring for Executive Director Of Retail Operations jobs? Cities with the most Executive Director Of Retail Operations job openings:
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Executive Director Of Retail Operations jobs near you
Infographic showing various Executive Director Of Retail Operations job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $101,614 per year, or $48.9 per hour.

Executive Director of Retail Operations - Los Angeles International Airport

Dufry

Carson, CA

$163K - $213K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Opportunity, growth, and meaningful rewards! We offer: 
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • *401(k) retirement plan 
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee discounts across all company brands
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
 
Advertised Compensation: $163,465.00 to $213,559.00 

Purpose: The Executive Director of Retail Operations at Los Angeles International Airport oversees complex multi-concept commercial operations with revenue exceeding $100M within a single airport location, taking full ownership of sales growth and profitability through strategic leadership, operational excellence, and high employee engagement. This role manages diverse retail concepts of varying store sizes, revenue levels, and operational complexity while ensuring superior customer service delivery and cultivating key stakeholder relationships with landlords, unions, DBE/Joint Venture partners, and brand representatives. 

Essential Functions: 

  • Partners with SVP/VP of Retail Operations to establish fiscal revenue, expense, profit goals, and inventory targets; analyzes KPIs, identifies performance factors, and implements corrective actions to achieve targets with full P&L accountability 

  • Develops comprehensive action plans and reviews sales performance by store, category, and brand against budget; leads operations meetings covering sales, promotions, categories, brands, and HR initiatives 

  • Makes strategic hiring, termination, advancement, and promotion decisions for key positions while promoting company brands as employer of choice and conducting performance evaluations aligned with customer flow patterns 

  • Ensures timekeeping compliance processes are implemented and followed by subordinate managers; reviews overtime reports and labor cost variances to maintain budget objectives and regulatory compliance 

  • Oversees Standard Operating Procedures (SOPs) implementation across all airport retail operations by directing comprehensive operational audits, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and collaborating with ACDBE partners on reporting and certification processes; ensures senior management teams maintain rigorous adherence to operational excellence while evaluating SOP effectiveness and recommending policy enhancements to corporate leadership based on operational data and market insights 

  • Develops and maintains strategic relationships with landlords, brand partners, and DBE stakeholders; coordinates planned maintenance and facility improvements to maintain superior standards 

  • Champions employee engagement behaviors and company values through recognition programs; provides coaching and support to achieve business objectives while ensuring diversity and inclusion execution 

  • Reviews financial and operational data to monitor progress and deploy resources effectively; collaborates with SVP/VP on strategic issues and partners with Operations Controller on financial decisions 

  • Coordinates with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support; ensures optimal inventory levels and trains associates on ordering procedures 

  • Manages receiving processes, vendor communications, and supply chain issue resolution; ensures leadership proficiency in management systems (MIV, Crunch Time, Kronos) and monitors equipment functionality 

  • Maintains expertise in brand standards, CBAs, lease agreements, and stakeholder protocols; implements planogram execution, visual merchandising standards, and product placement strategies 

  • Develops and implements creative revenue enhancement strategies; resolves complex customer and associate issues while driving technology adoption and inspiring teams to embrace new implementations 

  • Monitors market trends, competitive landscape, and consumer behavior to inform operational decisions; ensures compliance with category management principles and retail space optimization 

Reporting Relationship & Role Information: 

  • The Executive Director of Retail Operations reports to the Senior Vice President/ Vice President of Retail Operations within the assigned region 

  • This position is expected to work a varied and rotating schedule to be on site across multiple concept locations on various operating days and hours each week; some opening shifts, during busy day parts, and during closing shifts to monitor associates' work activities across different concept types and store formats 

  • The Executive Director of Retail Operations position forms part of a series of leadership positions of increasing scope and complexity, illustrated by the table below: 

Position 

Revenue Accountability 

Senior Director of Retail Operations I 

$30-60M 

Senior Director of Retail Operations II 

$60-100M 

Executive Director of Retail Operations 

$100M + 

Minimum Qualifications, Knowledge, Skills, and Work Environment: 

  • Education and Experience: The combination of education and professional experience must exceed 12 years: 

    • In a leadership role: Requires 7 years of experience supervising teams of senior operations professionals engaged in executing complex multi-concept retail operations programs 

    • In a technical role: Requires 12 years of experience engaged in developing and delivering retail operations programs across diverse concept types 

    • A bachelor's degree in a program related to the functional area can count for 3 of the 12-year requirement 

  • Specialized Skillset/Competencies/Traits: 

    • Extensive knowledge of retail or consumer goods industry with deep understanding of travel retail concepts and complex multi-concept, multi-brand environments 

    • Advanced financial acumen with comprehensive understanding of growth and profitability drivers across diverse concept types; ability to navigate complex P&L statements, analyze sophisticated financial metrics, and drive enterprise KPI results through strategic behavioral management across varying operational complexities 

    • Demonstrated executive-level expertise in retail product and service quality standards with proven ability to teach, coach, and ensure compliance across multiple brand standards within complex multi-concept store operations 

    • Exceptional interpersonal skills with ability to engage effectively with diverse executive stakeholders including passengers, senior team members, union representatives, brand partners, and associates across extensive multi-concept operations in a professional and inclusive manner 

    • Strong strategic organizational and critical thinking abilities with proven track record of managing multiple concurrent complex priorities and implementing solutions to enterprise-level operational challenges across diverse concept types 

    • Executive communication skills with ability to understand, interpret, and effectively communicate complex strategic instructions, policies, and brand standards to teams at all levels across multi-concept operations 

    • Advanced business acumen with the strategic mindset required to understand the long-term implications of retail operations planning across diverse concepts and to advance the organization's enterprise goals 

    • Demonstrated history of understanding complex business needs, diverse stakeholder requirements, large employee populations, and varying operational circumstances across multiple concept types 

    • Demonstrated history of creating and maintaining positive work environments through executive coaching, developing, and leading large teams to achieve strategic organizational goals across diverse operational formats 

Disclaimer: All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics"). 

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