ZipRecruiter

Log In

1

Exception Processing Associate Jobs (NOW HIRING)

Pearson

Advanced Associate, Customer Service

Durham, NC · Hybrid

$17.75/hr

These Advance Associate are responsible for processing and evaluating a high volume of licensing ... who require exception processing * Analyzing documents for completeness, correctness, and/or ...

Pritchard Companies

Title Clerk Manager

Minneapolis, MN · On-site

$95K/yr

Serve as the escalation point for complex title issues and exception processing * Ensure compliance ... Associate's or Bachelor's degree Compensation * $95,000 annual salary Benefits * Medical, Dental ...

Pearson

Advanced Associate, Customer Service

Durham, NC · Hybrid

$17.75/hr

These Advance Associate-Customer Service are responsible for processing and evaluating a high ... who require exception processing * Analyzing documents for completeness, correctness, and/or ...

Pritchard Auto Company

Title Clerk Manager

Minneapolis, MN · On-site

$85K - $95K/yr

Serve as the escalation point for complex title issues and exception processing * Ensure compliance ... Associate's or Bachelor's degree Compensation * $95,000 annual salary Benefits * Medical, Dental ...

Icwgroup

Associate Accountant

San Diego, CA · Hybrid

$50K - $68K/yr

PURPOSE OF THE JOB The Associate Accountant will prepare and analyze financial information to ... check exception processing, and other treasury-related banking transactions. * Prepares journal ...

ICW Group

Associate Accountant

San Diego, CA · On-site

$50K - $68K/yr

PURPOSE OF THE JOB The Associate Accountant will prepare and analyze financial information to ... check exception processing, and other treasury-related banking transactions. * Prepares journal ...

Pearson

Advanced Associate, Customer Service

Durham, NC · On-site

$17.75/hr

These Advance Associate are responsible for processing and evaluating a high volume of licensing ... who require exception processing * Analyzing documents for completeness, correctness, and/or ...

SUPPLY.com

Purchasing and Planning Coordinator

Newport News, VA · Hybrid

$19 - $25.75/hr

Exception Processing: Handle daily exception reports, coordinating with Buyer Planners to determine ... associate discounts, and community involvement opportunities. - Pay Range: - $2,700.00 - $5,866.30 ...

Genpact

Associate - BCM - Retirement 5A

Guss, IA · Remote

Associate - BCM - Retirement Ready to turn bold ideas into real-world impact? At Genpact, we don't ... exception processing.Maintain process documentation and update trackers to ensure completeness and ...

previous page

Showing results 41-60

All JobsException Processing Associate Jobs

Exception Processing Associate information

See salary details

$9

$18

$30

How much do exception processing associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for exception processing associate in the United States is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $20.67 per hour, depending on experience, location, and employer.

What challenges do exception processing associates face and how can they be managed?

Exception Processing Associates often encounter complex or unusual transactions that fall outside standard procedures, requiring keen attention to detail and strong problem-solving skills. Managing tight deadlines, ensuring compliance, and communicating clearly with other departments are common challenges. Staying organized, proactively seeking clarification, and leveraging internal resources or escalation protocols can help associates navigate these situations efficiently while minimizing errors. Regular collaboration with team members and ongoing training also contribute to effective exception handling.

What skills and qualifications are needed to be an exception processing associate?

To thrive as an Exception Processing Associate, you need strong analytical skills, attention to detail, and familiarity with financial operations, often supported by a high school diploma or relevant experience. Proficiency in banking software, workflow management systems, and Microsoft Excel is typically required. Excellent problem-solving, communication, and organizational skills help individuals excel in resolving discrepancies and collaborating with team members. These abilities are crucial for ensuring the accuracy and efficiency of transaction processing and minimizing operational risks.

What is an exception processing associate?

Exception Processing Associates are professionals who handle transactions or data that cannot be processed automatically within an organization's standard systems. They investigate discrepancies, resolve errors, and ensure that exceptions are addressed according to company policies and regulatory requirements. Their role is crucial in maintaining accuracy and efficiency in financial operations, banking, or any industry where automated processes sometimes require manual intervention.
What cities are hiring for Exception Processing Associate jobs? Cities with the most Exception Processing Associate job openings:
What states have the most Exception Processing Associate jobs? States with the most job openings for Exception Processing Associate jobs include:
What job categories do people searching Exception Processing Associate jobs look for? The top searched job categories for Exception Processing Associate jobs are:
Exception Processing Associate jobs near you
Infographic showing various Exception Processing Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,033 per year, or $18.3 per hour.

Advanced Associate, Customer Service

Pearson Education

Durham, NC • On-site

$17.75/hr

Full-time

Re-posted 2 days ago

Job description


Do you enjoy actively engaging and supporting internal and external customers? Pearson VUE is hiring Advance Associate, Customer Service to join us as Licensing Specialists.
These Advance Associate are responsible for processing and evaluating a high volume of licensing applications, phone calls and emails regarding the licensing process, and responds to customer inquiries regarding specific licensure questions and inquiries.Advance Associates process a variety of applications, each with its own underlying statutes, rules, policies, and other licensing requirements. They serve as a first point-of-contact for licensing and application processing and execute the application process in accordance with the business rules established by the respective state regulatory agencies. This includes application processing that may include license issuance, ensuring educational requirements are met, including guiding, and assisting applicants and licensees via written and oral communication.
The ideal candidate will serve as a resource for our customer inquiries, questions, and various needs, ensuring customer satisfaction is met for all aspects of the customer relationship. You will deliver services and information to customers in a professional, accurate, and timely manner via a variety of communication channels while utilizing multiple computer applications.
This is a hybrid position out of our Durham, NC location, working in the office 3 days/week. This position is Monday-Friday, 8-hour shift between the hours of 8am-6pm. The pay rate for this position is $17.75/hour.
PRIMARY RESPONSIBILITIES
Application Analysis/Processing
  • Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agency
  • Requires thorough knowledge of the business rules for a multitude of services and license types
  • For the Insurance Program: includes individual and agency continuation, individual and agency new license, miscellaneous requests, and application certification
  • For the Bail Bond and Collection Agency Programs: requires analysis and processing of all incoming applications, according to the business rules established by the regulatory agency, miscellaneous administrative requests, and verification of continued licensing requirements
  • Requires thorough knowledge of the business rules for a multitude of services and license types
  • Additional tasks may include the issuance of individual certificate/license for candidates who require exception processing
  • Analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and procedures.
  • Requires thorough knowledge of the business rules for a multitude of services and license types
  • Utilizing multiple web-based platforms to document and verify licensing requirements for applicants.
  • Manage all customer contacts within established procedures and performance standards
  • Formally respond to customer contacts and inquiries via multiple channels such as phone, email or application system
  • Manage customer information needs and proactively provide information to appropriate internal departments when information is not available, incorrect or outside established norms
  • Maintain detailed knowledge of the procedures, policies, and strategies of the supported business unit
  • Identify process improvement opportunities and make recommendation to the supervisor or manager
  • Meet individual quality service goals while appropriately prioritizing workload to meet individual targets and set standards

Customer Service
  • First point of contact for candidate/producer information
  • Provides accurate and thorough information to the customer base through both verbal and written communication
  • Must retain an in-depth knowledge of business rules set forth by the respective regulatory agency to accurately guide candidates and licensees
  • Accurately track and document customer interactions pertaining to licensing applications/records
  • Must retain an in-depth knowledge of business rules set forth by the respective state regulatory agency to accurately guide candidates, applicants, and licensees

QUALIFICATIONS:
  • High school diploma or equivalent required
  • 3 years of experience in a high-volume transaction processing environment
  • 3 year of customer service experience
  • Strong data entry experience
  • Excellent communication skills - both oral and written
  • Problem solving skills
  • Interpersonal skills
  • Organized and detail oriented
  • Ability to work within a team
  • Good multi-tasking and time management skills
  • Ability to process a high volume of work within set timeframe

Apply