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Exception Processing Associate Jobs in Louisville, KY

PharMerica

Claims Processing Supervisor

Louisville, KY · Remote

The Claims Supervisor manages associates' assignments and work queues on a daily and weekly basis ... Ensures Sarbanes Oxley (SOX) compliance on all variance, write-off and convert exception reports ...

PharMerica

Claims Processing Supervisor

Louisville, KY · On-site +1

The Claims Supervisor manages associates' assignments and work queues on a daily and weekly basis ... exception reports inclusive of adequate signatures are obtained. • Proper storage of completed ...

Sysco

Driver Check in Associate

Louisville, KY · On-site

Assure all delivery exceptions are noted on the invoice and/or delivery exception report. * Inspect ... Separate and stage for return processing all products, and count the returned items to ensure ...

BrightSpring

Pharmacy Claims Processor / Remote

Louisville, KY · Remote

$15.50 - $19.75/hr

Reviews and works to convert billing exception reports to ensure claims are billed to accurate ... Associate's or Bachelor's Degree Work Experience: * Required: Customer Service * Desired: Up to one ...

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Exception Processing Associate information

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How much do exception processing associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for exception processing associate in Louisville, KY is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $19.86 per hour, depending on experience, location, and employer.

What challenges do exception processing associates face and how can they be managed?

Exception Processing Associates often encounter complex or unusual transactions that fall outside standard procedures, requiring keen attention to detail and strong problem-solving skills. Managing tight deadlines, ensuring compliance, and communicating clearly with other departments are common challenges. Staying organized, proactively seeking clarification, and leveraging internal resources or escalation protocols can help associates navigate these situations efficiently while minimizing errors. Regular collaboration with team members and ongoing training also contribute to effective exception handling.

What skills and qualifications are needed to be an exception processing associate?

To thrive as an Exception Processing Associate, you need strong analytical skills, attention to detail, and familiarity with financial operations, often supported by a high school diploma or relevant experience. Proficiency in banking software, workflow management systems, and Microsoft Excel is typically required. Excellent problem-solving, communication, and organizational skills help individuals excel in resolving discrepancies and collaborating with team members. These abilities are crucial for ensuring the accuracy and efficiency of transaction processing and minimizing operational risks.

What is an exception processing associate?

Exception Processing Associates are professionals who handle transactions or data that cannot be processed automatically within an organization's standard systems. They investigate discrepancies, resolve errors, and ensure that exceptions are addressed according to company policies and regulatory requirements. Their role is crucial in maintaining accuracy and efficiency in financial operations, banking, or any industry where automated processes sometimes require manual intervention.
What job categories do people searching Exception Processing Associate jobs in Louisville, KY look for? The top searched job categories for Exception Processing Associate jobs in Louisville, KY are:
What cities near Louisville, KY are hiring for Exception Processing Associate jobs? Cities near Louisville, KY with the most Exception Processing Associate job openings:
Exception Processing Associate jobs near you

Claims Processing Supervisor

BrightSpring Health Services

Louisville, KY • Remote

$67K - $75K/yr

Full-time

Re-posted 4 days ago

BrightSpring Health Services rating

4.8

Company rating: 4.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

220th of 239 rated social care providers

Job description

Overview

PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.
The Claims Supervisor manages associates' assignments and work queues on a daily and weekly basis, ensuring the timely resolution of claims, accurate billing, and the effective distribution of work to support operational efficiency.
This is a remote opportunity. Applicants can live anywhere within the Continental USA.
Night Shift Schedule: 10:00pm to 6:30am eastern. Must be able to work eastern time zone hours.
The ideal candidate will have 3+ years direct supervisory experience along with 3rd party billing/collections experience.
REQUIRED: Long-Term Care adjudication experience

Benefits and perks for You!   

  • Medical, Dental, Vision insurance   
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)   
  • Tuition discounts & reimbursement   
  • 401(k)
  • Company Paid Time Off*
  • Shift Differential
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs

Responsibilities

• Works in conjunction with the 3rd Party Claims Manager to establish specific associate goals, department wide goals, performance tracking and quality assessment audits.
• Establish and maintain professional and effective relationship with staff, peers, payers and other stakeholders.
• Provides associates assignments and work queues on a daily and/or weekly basis. Including resolution, billing, and appropriate distribution of work.
• Monitors quality of work performed by all associates, including interaction and compliance.
• Holds regularly scheduled meetings with staff to discuss performance metrics and ensure employees are on track to meet their goals.
• Report to Manager any trends occurring with payers and/or processes
• Updates staff with communications and process changes as directed by 3rd Party Claims Manager, Director or Senior Management and insures compliance.
• Handles escalated calls from customers and payers to ensure proper resolution.
• Mentor and provide oversight of Team Leads and Associate II staff to insure they are adequately communicating staff training needs, shadowing staff when assigned, performing monthly quality assessment reviews, and taking a lead role in any special projects that may be assigned by Supervisor or Manager.
• Manages staff attendance and time sheets for payroll (Kronos) system. Assures staff is meeting attendance policies and reports any variations to Manager.
• In conjunction with feedback provided by Team Lead and/or Associate, monitor work performance including quality
• Ensure assignments are fair and balanced based on Team Lead/Associate level skills sets.
• Works to update, create and/or maintain Standard Operations Procedures for the department.
• Ensures Sarbanes Oxley (SOX) compliance on all variance, write-off and convert exception reports inclusive of adequate signatures are obtained.
• Proper storage of completed documents per Compliance policies.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Works to update, create and/or maintain Standard Operations Procedures for the department.


Qualifications

Education/Learning Experience
• Required: Associates degree, 4 year college , technical degree or 4+ years equivalent experience
Work Experience
• Required: 3+ years direct supervisory experience
• Desired: 3rd Party Billing or collections/billing experience in the healthcare industry, AS400 computer systems experience or Pharmacy Technician.
Skills/Knowledge
• Required: Proficiency in MS Office Products (Excel, Word) and Basic computer knowledge
• Required: Ability to maintain confidentiality
• Desired: AS400 Computer Systems Experience
Behavior Competencies
• Required: Excellent communication skills, both written and oral
• Required: Problem solving and detail oriented
• Required: Strong time management, organizational skills and self-starter
• Required: Strong attendance and leadership

What BrightSpring Health Services employees say

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