Exam Manager Jobs (NOW HIRING)

Compensation: $24.04-$28.85/hr

Location: Primarily remote, with 1-2 days per week at our downtown Austin, TX office.

The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and a global leader in anti-fraud training and certification.

In this role, you will serve as a key contributor to the security, quality, and integrity of the Certified Fraud Examiner (CFE) Exam program. Working closely with internal teams, external vendors, and stakeholders, you will monitor exam administration activities, investigate potential security breaches and candidate misconduct, analyze exam performance data for suspicious trends, and implement policies and procedures that uphold industry standards. Your work will help protect the credibility of the CFE credential while ensuring a fair, secure, and positive examination experience for candidates worldwide.

Essential Functions:

1. Acts as the main liaison between the ACFE and its CFE Exam proctoring vendor, ensuring that all exam administration and proctoring activities are conducted smoothly, security protocols are followed, and any technical or procedural issues are addressed promptly.
2. Responds to and investigates incidents that threaten the integrity of the CFE Exam, including those pertaining to potential candidate misconduct, proctoring issues, and exam disruptions.
3. Analyzes exam-related data for trends indicating suspicious activity, including unusual scores, completion times, exam item performance, or other irregular patterns.
4. Researches and addresses escalated exam integrity concerns, including those related to the exam process and requests for regrading or revalidation of exam results.
5. Conducts investigations into potential exam security breaches or instances of misconduct, which includes reviewing incident reports, audit logs, and video footage from proctoring sessions.
6. Prepares written reports documenting exam integrity investigations, findings, and supporting evidence; reports investigation findings to management; and provides recommendations for preventive measures or process adjustments to mitigate future risks.
7. Contributes to investigative activities as needed related to potential instances of intellectual property theft involving CFE credential program materials and exam content, including reviewing information related to suspected unauthorized access, reproduction, distribution, or use of protected materials.
8. Conducts regular audits of completed exam sessions and processes to ensure compliance with security measures, policies, and industry standards, including verifying that the proctoring vendor adheres to established protocols.
9. Maintains records of security breaches, misconduct, and related incidents.
10. Researches certification industry standards, emerging best practices, and legal requirements to contribute to the creation and enforcement of policies and procedures that uphold the integrity and security of the CFE credential program.
11. Ensures that departmental manuals, guides, and other resources reflect the most current policies and procedures related to exam security and exam administration.
12. Delivers clear, professional, and courteous written and verbal communication to candidates, staff, and other stakeholders while maintaining a positive rapport and professional attitude.
13. Serves as a backup for the Exam Administration team in handling technical issues, exam eligibility activation, appointment scheduling, rescheduling, exam results, and retakes, as needed.
14. Performs other duties as requested or required.

Requirements:

1. 3+ years of professional experience in investigations, compliance, risk, certification/exam administration, fraud, security, or another role requiring similar analytical judgment. Degree in a related field a plus.
2. Knowledge of certification industry best practices and accreditation standards strongly preferred.
3. Prior security or compliance-related experience a plus.
4. Proven skills in problem solving, analyzing data, building reports, attending to detail, presenting findings, organizing work, managing time effectively, and handling multiple tasks in a timely manner.
5. Skilled in collaborating with internal and external resources.
6. Excellent written and verbal communication skills and the ability to deescalate situations with a professional attitude, patience, and tact.
7. Proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, and Excel), Salesforce, and Salesforce reporting.

Benefits:

• Comprehensive Health Coverage: 100% employer-paid medical, dental, vision, long-term disability, and $25,000 life insurance for employees. We also offer employer contributions to dependent medical premiums.
• 401(k) Plan: Enjoy an unbeatable company match to help you save for retirement (truly unbeatable).
• Flexible Work Schedule: Mostly remote work in ATX.
• Paid Time Off (PTO): 4 weeks of PTO, with an additional week granted after 5 years and another week granted after 10 years of employment.
• Support for Growing Families: Eligible employees receive paid parental benefits designed to provide additional financial support during parental leave.
• Paid Holidays: 12 holidays each year to help you recharge.
• Employee Success Sharing Bonus Program: The longer you invest with us, the more we invest in you!
• Wellness / Work-From-Home Reimbursement: $400 annual reimbursement for gym membership, workout equipment, work-from-home equipment, etc.
• Tuition Reimbursement: Up to $5,250 per year for qualifying degree plans.
• Additional Paid Time Off: Paid Volunteer, Bereavement, and Civic Duty Hours.
• Employee Assistance Program (EAP): Confidential support for personal and professional issues.
• Social and Team-Building Events: Regular social events, team-building activities, and company outings to foster a positive work environment.
• Fraud Knowledge Bonus: Bonus programs available for demonstrating mastery of the fraud examination body of knowledge.

For more than 35 years, the Association of Certified Fraud Examiners has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption. It takes a dedicated, experienced, and diverse team to serve more than 95,000 anti-fraud professionals around the world. By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.