Event Assistant Jobs in Springfield, MA (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Events Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event, assist in coordination of the work of facility events staff, serve as liaison to all facility users, and provide responsible staff assistance to the events department. This position will assume event assignments from the Director of Events.

This role pays an annual salary of $60,000-$70,000

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 31, 2026.

PeoplesBank Arena is Connecticut's premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball head coaches Geno Auriemma and Dan Hurley, the men's & women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. The PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

• Plan, service, and manage a variety of arena events, including, but not limited to, Hartford Wolf Pack hockey games, UConn basketball games, concerts, and family shows.
• Meet with facility clients in advance of events and assist in determining event needs.
• Provide information and direction to operations and support staff, including audio/visual, telecommunications, set-up, custodial, maintenance, security, and marketing personnel.
• Prepare drawings, layouts, diagrams, instructions, setup requirements, and supporting documentation for each event and distribute them to appropriate staff; communicate changes before and during events.
• Submit service requests to appropriate departments to schedule event staff according to client requests.
• Meet with clients to resolve set-up changes and ensure compliance with applicable fire, building, and safety codes.
• Serve as facility representative at events, enforce facility policies and procedures throughout each event, identify and resolve event problems, and resolve public complaints.
• Establish, communicate, & maintain effective working relationships with staff, contractors, and facility users.
• Communicate with municipal officials, including police, fire, medical, event staff, and the public to ensure security of patrons and events running smoothly.
• Completion and/or assistance in building preparation to meet the requirements of upcoming events/shows.
• Completion and/or assistance with the completion of pre-show financial estimates and post-show settlements.
• Guide and assist event staff in job performance and resolution of patron issues and challenges.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Responsible for the execution of event contracts and rental agreements for the Events Department.
• Function as a liaison between users of the facility and the facility staff.
• Prepare written evaluations of the events and distribute to appropriate management staff.
• Prepare written cost estimates for all clients in advance of their event as well as for prospective clients.
• Maintain accurate and complete files, records, and other documents relating to assigned responsibilities.
• Participate on a variety of committees, both internal and external to the facility.
• Create and distribute detailed data sheets prior to every event.
• Assist with staffing and scheduling of IATSE union stagehand labor force.
• Schedule and/or assist with scheduling EMS, fire, police, event staff, and security.
• Coordinate with Finance/Payroll as needed to ensure applicable parties are paid.
• Coordinate service needs with the Food and Beverage department, as needed.
• Serve as Manager on Duty as scheduled.
• Work a flexible schedule, including long nights, early mornings, weekends, and holidays, as needed.
• Perform other duties and responsibilities, as required.

• Minimum of 3-5 years of experience in direct support of events in a public assembly facility or related field.
• Bachelor's degree from an accredited college or university with major coursework in event management, sports administration, public relations, marketing, business administration, or a related field.
• Proficient in the use of Microsoft Office.
• AutoCAD experience preferred.
• Strong oral and written communication skills.
• Ability to occasionally lift heavy objects.
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, databases, presentations, and Internet software.
• Possession of, or ability to obtain, a current CPR certificate is preferred.
• Ability to provide exceptional customer service even in stressful situations.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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