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Evening Call Center Jobs in Santa Rosa, CA (NOW HIRING)

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Evening Call Center information

See Santa Rosa, CA salary details

$11

$19

$27

How much do evening call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for evening call center in Santa Rosa, CA is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.

What is an evening call center job?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What does an evening call center representative do?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

More about Evening Call Center jobs

What are the most commonly searched types of Call Center jobs in Santa Rosa, CA?

The most popular types of Call Center jobs in Santa Rosa, CA are:

What are popular job titles related to Evening Call Center jobs in Santa Rosa, CA?

For Evening Call Center jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Evening Call Center jobs in Santa Rosa, CA look for?

The top searched job categories for Evening Call Center jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Evening Call Center jobs?

Cities near Santa Rosa, CA with the most Evening Call Center job openings:

Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,734 per year, or $19.6 per hour.

Napa Valley Care Center is Hiring CNAs!!! PM Shift!

PACS Inc

Napa, CA • On-site

$21 - $22/hr

Other

Posted 17 days ago

PACS Group rating

7.8

Company rating: 7.8 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

6th of 247 rated social care providers

Job description

Certified Nursing Assistant (CNA) - PM Shift
Napa Valley Care Center | Napa, CA
Evening / PM Shift Available
$21.00-$22.00 per hour DOE
Skilled Nursing & Rehabilitation
Make a Difference Every Evening
Napa Valley Care Center is seeking compassionate, dependable, and dedicated Certified Nursing Assistants (CNAs) to join our growing team on the PM Shift. If you're passionate about caring for seniors, helping residents maintain their dignity and independence, and working alongside a supportive nursing team, we'd love to meet you. This is an excellent opportunity to build meaningful relationships with residents while making a positive impact every day.
Why Join Napa Valley Care Center?
  • Competitive pay: $21.00-$22.00 per hour DOE
  • PM Shift opportunities available
  • Full-Time and Part-Time positions available
  • Consistent scheduling and stable hours
  • Supportive leadership and nursing team
  • Career growth and advancement opportunities
  • Positive and collaborative work culture
  • Meaningful work serving seniors in your community
  • Comprehensive training and ongoing support
Certified Nursing Assistant (CNA) Responsibilities
  • Assist residents with Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, eating, and mobility
  • Provide compassionate, resident-centered care while promoting dignity, comfort, and independence
  • Monitor residents and promptly report changes in condition to licensed nursing staff
  • Take and document vital signs as assigned
  • Assist with meal service, hydration, and nutritional support
  • Maintain accurate documentation in accordance with facility policies and regulatory requirements
  • Help provide a clean, safe, and comfortable environment for residents
  • Answer resident call lights promptly and respectfully
  • Work collaboratively with nurses, therapists, physicians, and interdisciplinary care team members
  • Support residents' physical, emotional, and social well-being
Qualifications
  • Current California Certified Nursing Assistant (CNA) certification required
  • Current BLS/CPR certification preferred
  • Experience in Skilled Nursing, Rehabilitation, Post-Acute Care, Memory Care, or Long-Term Care preferred
  • Compassionate and resident-focused approach to care
  • Excellent communication and teamwork skills
  • Reliable, professional, and dependable work ethic
  • Ability to thrive in a fast-paced healthcare environment
  • Newly certified CNAs are encouraged to apply

About Napa Valley Care Center
At Napa Valley Care Center, our employees are the heart of everything we do. We are committed to creating a workplace built on teamwork, respect, compassion, and clinical excellence. Our team is dedicated to delivering exceptional care while supporting each employee's professional growth and success. Whether you're an experienced CNA or just beginning your healthcare career, you'll find a welcoming team and rewarding opportunities with us.
The Ideal Candidate
You are compassionate, dependable, and committed to providing outstanding resident care. You enjoy working as part of a team, building meaningful connections with residents and families, and making a difference in the lives of others every day.
Apply today and join the Napa Valley Care Center team as a Certified Nursing Assistant (CNA) on our PM Shift!
Job Types: Full-Time, Part-Time
Shift: PM / Evening Shift
Pay: $21.00-$22.00 per hour DOE
Location: Napa, CA
Work Location: In Person
Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

What PACS Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About PACS

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Farmington, UT, US

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