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Full Time Call Center Jobs in Santa Rosa, CA (NOW HIRING)

John Owens Services

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Previous customer service or call center experience preferred * Experience scheduling appointments ... * Full-time position * Monday through Friday * Office hours are between 7:30 a.m. and 5:30 p.m.

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$20 - $30/hr

Previous customer service or call center experience preferred * Experience scheduling appointments ... * Full-time position * Monday through Friday * Office hours are between7:30 a.m. and 5:30 p.m. * In ...

John Owens Services Inc

Call Center CSR

Petaluma, CA · On-site

$25 - $30/hr

Previous customer service or call center experience preferred * Experience scheduling appointments ... * Full-time position * Monday through Friday * Office hours are between 7:30 a.m. and 5:30 p.m.

Lap of Love

Full-Time House Call Veterinarian

Napa, CA · On-site

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : 3-day, 4-day, and 5-day full-time opportunities are available in the ...

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Full Time Call Center information

See Santa Rosa, CA salary details

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How much do full time call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for full time call center in Santa Rosa, CA is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Santa Rosa, CA?

The most popular types of Call Center jobs in Santa Rosa, CA are:

What are popular job titles related to Full Time Call Center jobs in Santa Rosa, CA?

For Full Time Call Center jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Santa Rosa, CA look for?

The top searched job categories for Full Time Call Center jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Full Time Call Center jobs?

Cities near Santa Rosa, CA with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,734 per year, or $19.6 per hour.

Call Center CSR

John Owens Services

Petaluma, CA • On-site

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

John Owens Services, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our call center team in Petaluma.


We are a well-established residential HVAC, plumbing, drain cleaning, hydronic, and electrical service company. Our CSRs are often the first point of contact for our customers, so we are looking for someone who can provide excellent service, communicate clearly, and confidently schedule appointments.


What You’ll Do

  • Answer incoming customer calls in a professional and welcoming manner
  • Schedule service, maintenance, diagnostic, and estimate appointments
  • Ask the right questions to understand the customer’s needs
  • Accurately enter customer and appointment information into our scheduling system
  • Make outbound calls to existing customers for maintenance reminders, estimate follow-up, and re-engagement
  • Respond to voicemails, emails, web leads, and other customer requests
  • Confirm upcoming appointments and update customer information
  • Collect payments and assist with basic office and administrative tasks
  • Communicate closely with dispatchers, technicians, and other office staff
  • Follow company procedures while maintaining a positive customer experience
  • Expectations for inbound calls is minimum 20-30 calls and a minimum of 20- 30 outbound calls. (Will vary daily)


What We’re Looking For

  • Previous customer service or call center experience preferred
  • Experience scheduling appointments or working in a home service company is a plus
  • Comfortable making both inbound and outbound calls
  • Friendly, confident, and professional phone presence
  • Strong communication and listening skills
  • Ability to remain calm and helpful with frustrated customers
  • Organized and able to manage multiple tasks
  • Reliable attendance and punctuality
  • Comfortable working with computers, email, and scheduling software
  • Motivated by goals and willing to accept coaching and feedback
  • Able to work independently while contributing to a team environment


Schedule & Compensation 

  • Full-time position
  • Monday through Friday
  • Office hours are between 7:30 a.m. and 5:30 p.m.
  • In-office position in Petaluma, California
  • $20-$30 hourly DOE
  • Health insurance options
  • Dental, vision, and life insurance
  • Paid holidays
  • Vacation accrual
  • 401(k) eligibility with company match after the required waiting period
  • Training and opportunities for professional growth


If you enjoy helping people, working toward measurable goals, and being part of a supportive team, we encourage you to apply.