ZipRecruiter

Log In

1

Call Center Manager Jobs in Santa Rosa, CA (NOW HIRING)

Bank of America

Market Financial Center Manager

Napa, CA · On-site

$72 - $90.30/hr

Operates as a back up financial center leader within a market * Manages client traffic, engaging and appropriately routing clients, and fostering client retention * Manages business results through ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Santa Rosa, CA

Call Center Manager information

See Santa Rosa, CA salary details

$32.3K

$69.8K

$119.7K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Santa Rosa, CA is $69,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $82,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Santa Rosa, CA?

The most popular types of Call Center jobs in Santa Rosa, CA are:

What are popular job titles related to Call Center Manager jobs in Santa Rosa, CA?

For Call Center Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Call Center Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Call Center Manager jobs?

Cities near Santa Rosa, CA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $69,791 per year, or $33.6 per hour.

Call Center Representative I - Napa County

OLE Health

Napa, CA • On-site

$24.21 - $29.59/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

POSITION TITLE:
Call Center Representative
DEPARTMENT:
Patient Access
REPORTS TO TITLE:
Call Center Manager
LOCATION:
Napa, CA
PAY RANGE:
$24.21 to $29.59/hr, depending on years of experience
SCHEDULE:
Monday to Friday, 8am to 5pm
DLSE/FLSA STATUS: ()
____Exempt/Salaried position
_X__Nonexempt/Hourly position
SUPERVISORY RESPONSIBILITIES (does this position have direct reports):
YES
NO
About CommuniCare+OLE
Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
BENEFITS

  • Medical, Dental, Vision Coverage
    • Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
  • 18 days of PTO (Vacation & Sick)
  • 10 Paid Holidays + 1 Float Holiday
  • 2% employer match with employee 4% Contribution 403(b) retirement plan
  • Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
  • Life & Accidental Insurance Coverage
  • Employer contribution for Health Savings Account
JOB SUMMARY/OVERVIEW:
Call Center Representatives work under the Call Center Manager and is responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.
CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.
CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,
people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of
all ages and religions, and individuals who have been affected by the legal system.
YOU ARE WELCOME HERE.
***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***
MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING
  1. Education:
High School Diploma or GED required.
  1. Experience/Lived Experience:
  • One year experience in medical office, hospital or clinic preferred
  • Administrative and customer service experience in a busy customer service-related environment is required
  1. Special Skills/Training:
  • Experience working in a health clinic or demonstrated commitment to low-income populations preferred.
  • Strong computer and data entry skills including MS Office required; electronic health record system required.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment and multitask.
  • Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1.
Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services
2.
Complete and update registration for patients as needed.
3.
Runs insurance eligibility for the following day and creates billing notes for outstanding documents.
4.
Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customer's level of understanding and knowledge.
5.
Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.
6.
Routes call to the appropriate department for continued assistance as necessary.
7.
Troubleshoots patient concerns regarding orders, health information and assists in communication with other outside facilities through the electronic health record.
8.
Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Strong communication skills (verbal and written)
9.
Answer multi-line phones in a timely, professional manner
10.
Ensures correct patient identification of all information in the computer scheduling system
11.
Utilizing appropriate scheduling guidelines in patient interaction.
12.
Provide information to prospective or new patients regarding health center services, and protocol for enrolling as a new patient.
13.
Basic knowledge of programs/insurance & access/eligibility guidelines and applications
14.
Send messages to members of the care teams as necessary
15.
Record cancellations and re-schedules and document appropriately in the electronic health system.
16.
Captures and updates patient demographics and insurance information
17.
Treats all patients telephoning the CommuniCare+OLE's scheduling system with dignity and respect while maintaining privacy and confidentiality all times
18.
Document all appropriate information in electronic health record system
19.
Prompt follow-up of telephone encounters/recalls/appointment request.
20.
Performs other duties as assigned.

Apply