Escalations Manager Jobs in Utah (NOW HIRING)

About the Role:

EcoBrite Services is experiencing rapid national growth and is seeking a Client Relationship Manager to support an expanding portfolio of large-scale, multi-site client accounts, including a significant and growing volume of work tied to Encompass. This role is critical to ensuring exceptional client experiences, consistent service delivery, and long-term partnership success as we continue to scale.

The Client Relationship Manager serves as the primary client advocate, owning communication, satisfaction, quality oversight, and issue resolution from onboarding through steady-state operations. This position is client-focused and growth-oriented, working closely with internal teams to protect service quality, drive retention, and support expansion opportunities.

Key Responsibilities:

Client Relationship & Communication:

• Serve as the primary point of contact for assigned client accounts, building strong, trust-based relationships.
• Maintain proactive, ongoing communication with client stakeholders to understand expectations and evolving needs.
• Lead client onboarding coordination and ensure smooth, professional account launches.
• Represent client interests internally to ensure alignment and accountability.

Service Quality & Performance Oversight

• Monitor service performance across assigned accounts to ensure consistency with contract requirements.
• Coordinate and review site inspections, audits, and quality assessments in partnership with Operations and Field teams.
• Identify service trends, risks, or gaps and work cross-functionally to drive corrective actions.
• Ensure accurate documentation and follow-up of inspection findings.

Client Satisfaction & Feedback

• Manage client satisfaction surveys and ongoing feedback programs.
• Analyze feedback to identify opportunities for improvement and service enhancements.
• Proactively address concerns to prevent escalation and ensure timely resolution.
• Track and report on client satisfaction and performance metrics.

Issue Resolution & Escalation Management

• Own client issue resolution from intake through closure, ensuring responsiveness and accountability.
• Coordinate with internal teams including Operations, Field Leadership, Accounting, and Support to resolve issues efficiently.
• Manage escalations professionally while maintaining client confidence and trust.

Retention & Growth Support

• Support contract renewals through strong relationship management and demonstrated value.
• Identify opportunities for service enhancements or scope expansions aligned with client needs.
• Partner with Sales and Leadership teams to support growth within existing accounts.

Qualifications

• 3+ years of experience in client relationship management, account management, customer success, or a similar client-facing role
• Experience supporting multi-site or enterprise-level clients preferred
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple client relationships in a fast-paced, growth environment
• Comfortable analyzing performance data, inspections, and client feedback
• Experience in facilities services, janitorial, property management, or related industries is a plus

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

What We Offer

• Opportunity to support national, high-visibility client accounts
• A growing company with long-term advancement opportunities
• Collaborative, client-focused culture
• Competitive compensation and benefits package
• Remote work flexibility with travel as needed

Pay Rate: $55,000 -  $60,000

Why EcoBrite Services

EcoBrite Services is a national facilities services provider committed to quality, accountability, and sustainable growth. We partner with clients to deliver reliable, high-performing service while continuously improving the client experience.

Note: Only shortlisted candidates will be contacted for further evaluation.

Candidates must be 18 years of age or older and ABLE TO CLEAR A BACKGROUND CHECK.

Equal Employment Opportunity Employer

Ecobrite Services, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Ecobrite Services, LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.