Error Resolution Specialist Jobs (NOW HIRING)

Summary: 

The IFS Finance Systems Principal will serve as the dedicated, Americas-based IFS Finance specialist responsible for the technical and functional integrity of IFS Finance across the region — owning configuration architecture, leading the remediation roadmap, and serving as the senior IFS Finance authority for the Americas.

This role will require being in the office 5 days week.

Requirements:   

• IFS Finance Operations & Remediation
  • Owns the active remediation backlog; triage, resolve, and close IFS Finance issues across GL, AP, AR, fixed assets, cash management, and project invoicing.
  • Serves as the first point of contact for Americas Finance users when IFS issues arise — during close, during daily operations, and during ad-hoc escalations.
  • Investigates, reproduces, and resolves IFS Finance incidents directly; escalate to internal global support teams or IFS vendor only when configuration changes or code fixes are required.
  • Supports month-end and year-end close activities: posting runs, error resolution, reconciliation support, and period management.
  • Oversees resolution of escalated Finance incidents and ensure root-cause closure, ensuring timely communication to affected users.
  • Serves as key Americas Finance business partner for major IFS development work, ensuring finance requirements are represented in cross-functional projects.
  • Provides technical leadership and mentorship to the broader Americas finance team on IFS matters, without direct line management.
• Process Documentation & Training
  • Creates and maintains SOPs, work instructions, and quick-reference materials for all Americas IFS Finance processes.
  • Designs and delivers hands-on training for finance end-users (GL, AP, AR, fixed assets, leases, cash, project invoicing and revenue recognition).
  • Documents error resolution procedures so recurring issues can be handled by the team without escalation.
  • Builds and maintains an IFS Finance knowledge base capturing configuration decision, lessons learned, and process flows.
  • Supports onboarding of new Finance users by explaining key IFS processes and navigation.
• Cross-Functional Coordination & Business Transformation Liaison
  • Acts as the Americas Finance business partner for the Business Transformation team, coordinating on prioritization, epic intake, and configuration changes.
  • Works with the Americas IFS Priority Lead to manage the top Americas priorities list and ensure alignment with Business Transformation.
  • Coordinates with Procurement, Project Controls, Construction, Fleet and Equipment (Rentals) and Development teams to resolve IFS issues that span functional boundaries (e.g., GRNI, project invoicing, intercompany invoicing).
  • Serves as Americas Finance representative in cross-functional ERP governance forums and change advisory boards.
  • Manages CRIM requests: coordinate testing, validate solutions, and ensure Finance sign-off before production deployment.
• System Improvement & Change Management
  • Identifies root causes of recurring issues and propose configuration or process improvements — not just workarounds.
  • Participates in IFS Cloud upgrades, patches, and service updates: assess Finance impact, coordinate testing, and support cutover.
  • Contributes to test planning, test script creation, and execution of UAT for Finance-related changes.
  • Leads and supports regression testing activities during major IFS releases to ensure system stability, validate existing functionality, and prevent the introduction of defects into the production environment.
  • Evaluates IFS quarterly release features relevant to Finance and recommend adoption where beneficial.
  • Identifies opportunities to leverage IFS automation and embedded AI to reduce manual finance processes.
• Financial Solution Stewardship
  • Maintains and governs IFS Finance configuration for Americas: chart of accounts, posting controls, accounting rules, tax configuration, and intercompany framework.
  • Owns the IFS Finance configuration architecture for the Americas, including chart of accounts strategy, intercompany framework, and consolidation design.
  • Identifies opportunities and drive adoption of newly released IFS Finance functionality to maximize the value delivered from IFS across the region.
  • Ensures upstream process decisions (procurement, project management, construction milestones) are reflected correctly in Finance — own the upstream/downstream integration touchpoints.
  • Supports IFS Consolidation for multi-entity reporting, intercompany eliminations, and management vs. statutory reporting.
  • Advises on IFS Finance configuration decisions with an understanding of downstream impact on reporting, compliance, and audit.
  • Ensures internal controls are maintained and strengthened as processes and configurations evolve.
  • Attends work regularly and punctually, as scheduled or expected.
  • Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
• Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
• Closes current remediation items.
• Creates documentation and training materials.
• Serves as business liaison to the Business Transformation team.

Safety:

• Follows safety and security procedures and determines appropriate action.  Reports potentially unsafe conditions and uses materials and equipment properly.

Qualifications:

• Bachelors degree in Accounting, Finance, Business Administration or Information Systems is required.
• CPA, CMA or IFS Practitioner certification is preferred.
• 5+ years of experience with IFS ERP Finance modules  is required.
• 10+ years of ERP Finance functional experience with at least 5 years in IFS is preferred.
• Ability to travel 5-15%.
• Demonstrates proficiency across IFS General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Cash Management.
• Experience with IFS Cloud (2020 or later preferred); IFS Apps 9/10 accepted.
• Hands-on experience troubleshooting and resolving IFS Finance incidents in a live production environment.
• Familiarity with IFS posting controls, accounting rules, period management, and financial close processes.
• Working knowledge of IFS configuration tools, Business Reporter, and IFS Studio.
• Understanding of multi-entity and multi-currency operations, intercompany transactions, and FX revaluation.
• Familiarity with general compliance requirements and internal controls as they apply to ERP systems.
• Understanding of how IFS Supply Chain, Procurement, and Inventory modules feed financial transactions.
• Comfortable engaging with Procurement, Project Controls, and IT stakeholders across functional boundaries.
• Strong understanding of upstream IFS business processes across Procurement, Rentals, and Projects, with the ability to identify and resolve posting errors, diagnose root causes, and recommend solution and process improvements.

Anticipated base salary range:  $144,000 - $200,000

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.

RES offers benefits that are effective first day of employment. These benefits include the following:

• Medical, Dental and Vision
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 4x pay Basic Life and Voluntary Life
• Short and Long Term Disability
• Accident, Hospital, and Critical Illness
• 401 (k) plan with 6% company match
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Tuition Reimbursement and Green Car Reimbursement
• Volunteer and Charity Matching
• Paid Parental Leave and Paid Sabbatical Leave
• Employee Referral Bonus
• Employee Discounts and Wellness programs
• Wellness Reimbursement

Physical requirements and environment:

The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required. 

Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required.

Frequently: Standing is required.

Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required.

Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.

Occasionally exposed to noise and hazards in the work environment.

We maintain a drug-free workplace.  Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.

RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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