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Error Resolution Specialist Jobs (NOW HIRING)

Prisma Health

Account Specialist F/T Day

Greenville, SC · On-site

$13.75 - $18.75/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health.

Collabera

Robotics Warehouse Specialist

Orlando, FL · On-site

$30 - $33/hr

Robotics Specialist Duration: 6-month Contract - Possible Extension Location: Orlando, FL Shift ... and error resolution Walk alongside robots ~95% of the time during shift Self-manage tasks with ...

Icon plc

Clinical Systems Specialist

Blue Bell, PA · Remote

Clinical Systems Specialist - United States (Remote) ICON is a global healthcare intelligence and ... and error resolution liaising with internal and external stakeholders * May collaborate with ...

ICON

Clinical Systems Specialist

Blue Bell, PA · On-site

Clinical Systems Specialist - United States (Remote) ICON is a global healthcare intelligence and ... and error resolution liaising with internal and external stakeholders * May collaborate with ...

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Error Resolution Specialist information

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$13

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How much do error resolution specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for error resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What does an Error Resolution Specialist do?

An Error Resolution Specialist is responsible for identifying, investigating, and resolving errors or discrepancies in data, transactions, or processes within an organization. They analyze reports, communicate with relevant departments or customers, and ensure that errors are corrected promptly and accurately. Their goal is to maintain data integrity, improve workflow efficiency, and provide excellent customer service by resolving issues quickly. This role is essential in industries like banking, healthcare, and finance where accuracy is critical.

What are some of the most common challenges faced by an Error Resolution Specialist, and how can they overcome them?

Error Resolution Specialists frequently encounter challenges such as identifying the root cause of complex discrepancies, managing high volumes of cases, and communicating effectively with cross-functional teams to resolve issues promptly. To overcome these challenges, specialists often rely on strong analytical and problem-solving skills, attention to detail, and the ability to prioritize tasks efficiently. Building strong relationships with colleagues in related departments, such as customer service or IT, can also streamline the resolution process and contribute to more effective outcomes.

What are the key skills and qualifications needed to thrive as an Error Resolution Specialist, and why are they important?

To thrive as an Error Resolution Specialist, you need strong analytical skills, attention to detail, and a background in finance or customer service, often supported by a relevant associate degree or experience in transaction processing. Familiarity with banking software, case management systems, and regulatory compliance tools is typically required. Exceptional problem-solving abilities, clear communication, and patience are vital soft skills for managing complex issues and delivering client satisfaction. These skills ensure timely and accurate resolution of errors, regulatory adherence, and maintain customer trust in financial operations.

What is the difference between Error Resolution Specialist vs Customer Service Representative?

AspectError Resolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in customer service or technical supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, technical support teams, financial institutionsRetail, call centers, service industries
Employer & Industry UsageFinancial, healthcare, tech sectorsRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on resolving errors, discrepancies, and technical issuesFocuses on assisting customers with inquiries and service needs

The Error Resolution Specialist primarily handles resolving errors and discrepancies in transactions or accounts, often requiring technical knowledge. In contrast, Customer Service Representatives focus on assisting customers with general inquiries, product information, and service issues. While both roles involve communication skills and customer interaction, Error Resolution Specialists typically require more specialized knowledge related to error correction processes.

More about Error Resolution Specialist jobs

What states have the most Error Resolution Specialist jobs?

States with the most job openings for Error Resolution Specialist jobs include:

What job categories do people searching Error Resolution Specialist jobs look for?

The top searched job categories for Error Resolution Specialist jobs are:

Error Resolution Specialist jobs near you
Infographic showing various Error Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Account Specialist F/T Day

Prisma Health

Greenville, SC • On-site

$13.75 - $18.75/hr

Full-time

Re-posted 18 days ago

Prisma Health rating

7.1

Company rating: 7.1 out of 10

Based on 350 frontline employees who took The Breakroom Quiz

381st of 888 rated healthcare providers

Job description

Inspire health. Serve with compassion. Be the difference.
Job Summary
Responsible for processing insurance claims. Coordinates collections and delinquent unpaid accounts. Oversees claim processing. Investigates billing problems and assists with error resolution.
Essential Functions
  • All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
  • Assists in the processing of insurance claims including Medicaid/Medicare claims.
  • Collects and enters patient's insurance information into database.
  • Assists patients in completing all necessary forms. Answers patient questions and concerns.
  • Reviews and verifies insurance claims. Requests refunds when appropriate.
  • Processes Medicare correspondence, signature, and insurance forms.
  • Follows-up with insurance companies and ensures claims are paid within timeframes as outlined in MA policies and procedures.
  • Resubmits insurance claims that have received no response.
  • Answers telephone, screens call, takes messages, and provides information.
  • Maintains files with referral slips, Medicare authorizations, and insurance slips.
  • Identifies delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contacting patients and third party reimbursors.
  • Reviews each account, credit reports and other information sources such as credit bureaus via computer.
  • Performs various collection actions including contacting patients by phone and resubmitting claims to third party reimbursors.
  • Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
  • Reviews accounts for possible assignment makes recommendation to Credit Manager and prepares information for collection agency.
  • Assigns uncollectible accounts to collection agency or attorney via clinic Credit and Collection policy. Contacts lawyers involved in third-party litigation.
  • Answers inquiries and correspondence from patients and insurance companies. Develops collection letters.
  • Identifies and resolves patient billing complaints. Research credit balances.
  • Oversees claim processing and payments to third party providers. Answers associated correspondence.
  • Monitors charges and verifies correct payment of claims and capitation deductions.
  • Sends denial letters on claims and follow-up on requests for information.
  • Audits and reviews claim payments reports for accuracy and compliance.
  • Research and resolves claim and capitation problems.
  • Maintains timely provider information in physician files.
  • Maintains insurance company manual and distributes information to staff on updates and changes.
  • Maintains required databases and patients accounts, reports and files.
  • Resolves misdirected payments and returns incorrect payments to sender.
  • Answers patients' inquiries regarding account balances.
  • Appeals denied claims adhering to payer policy while communicating with MAMC department for further assistance with claims resolution as appropriate.
  • Works all assigned claims within designated time frame to ensure timely and appropriate payment
  • Research all information needed to complete billing process including getting charge information from physicians.
  • Works with other staff to follow-up on accounts until zero balance or turned over for collection.
  • Assists with coding and error resolution.
  • Maintains required billing records, reports, and files.
  • Investigates billing problems and formulates solutions. Verifies and maintains adjustment records.
  • Maintains and enhances current knowledge of assigned payers with regard to guidelines for billing
  • Provides training to front office staff when hired and retraining as needed or requested with regard to a specific payer rules and guidelines for physician billing.
  • Recommends changes to departmental processes as necessary to maximize operational effectiveness of the revenue cycle.
  • Maintains strictest confidentiality.
  • Participates in educational activities.
  • As representative of Prisma Health Clinical Department, is expected to maintain neat and professional appearance, demonstrate commitment to serve at all times and uphold guidelines set forth in office manual.
  • Performs other duties as assigned.

Supervisory/Management Responsibility
  • This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements
  • Education - High School diploma or equivalent OR post-high school diploma / highest degree earned. Associate degree in a technical specialty program of 18 months minimum in length preferred
  • Experience - Two (2) years in billing, bookkeeping, collections or customer service.

In Lieu Of
  • NA

Required Certifications, Registrations, Licenses
  • NA

Knowledge, Skills and Abilities
  • Electronic Claims Billing experience
  • Multi-specialty group practice setting experience preferred
  • Intermediate ICD-9 and CPT coding abilities preferred

Work Shift
Day (United States of America)
Location
Ctr Family Medicine/Woodward
Facility
2126 Endocrinology
Department
21261000 Endocrinology-Practice Operations
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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