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Epic Workqueue Jobs (NOW HIRING)

Guidehouse

OR · On-site

For this role, that means Epic revenue cycle first: Resolute HB and PB, Grand Central, Prelude, Charge Router, Claim Edit, denial workqueue design, and the operational logic that ties configuration ...

Northwell Health

Manager, Revenue Cycle

Lake Success, NY · On-site

$75.02K - $126.25K/yr

Advanced proficiency in Epic Resolute (HB) including Workqueue management, account review, and productivity monitoring. * Strong analytical skills with ability to interpret data and implement process ...

Northwell

Manager, Revenue Cycle

Lake Success, NY · On-site

$75.02K - $126.25K/yr

Advanced proficiency in Epic Resolute (HB) including Workqueue management, account review, and productivity monitoring. * Strong analytical skills with ability to interpret data and implement process ...

Northwell

Manager, Revenue Cycle

Lake Success, NY · On-site

Advanced proficiency in Epic Resolute (HB) including Workqueue management, account review, and productivity monitoring. * Strong analytical skills with ability to interpret data and implement process ...

Guidehouse

OR

... difficult Epic go-live; others are full optimization programs aimed at reducing denial rates ... Meditech Expanse, denial workqueue design, and the operational logic that ties configuration ...

Gbmc

Access Referral Specialist

Hunt Valley, MD

The Access Referral Specialist will assist the Access Center Manager with revising workflows/processes, Epic reporting, and Epic Dashboard and Workqueue management. The Access Referral Specialist ...

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How much do epic workqueue jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for epic workqueue in the United States is $56.31, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $75.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Workqueue Analyst, and why are they important?

To thrive as an Epic Workqueue Analyst, you need a solid understanding of healthcare workflows, data analysis, and Epic system navigation, typically supported by an Epic certification. Proficiency with Epic modules, workqueue management tools, and reporting systems like Clarity or Caboodle is crucial. Strong problem-solving abilities, communication, and attention to detail help you collaborate with clinical and technical teams to resolve issues efficiently. These competencies are essential for optimizing revenue cycle processes and ensuring accurate, timely patient billing and workflow management.

What are some common challenges faced by Epic Workqueue Analysts, and how can they be addressed?

Epic Workqueue Analysts often encounter challenges related to managing high volumes of tickets or tasks, prioritizing issues, and ensuring timely resolution of workqueue items. To address these challenges, it's important to develop strong organizational skills, maintain clear communication with clinical and technical teams, and use Epic reporting tools to monitor queue trends and bottlenecks. Collaborating regularly with end users and IT colleagues helps identify recurring issues and streamline workflows, leading to more efficient queue management.

What is an Epic Workqueue?

An Epic Workqueue is a tool within the Epic electronic health record (EHR) system that helps manage and organize tasks related to patient care, billing, or administrative processes. Workqueues automatically collect items that need review or action, such as insurance claims, orders, or follow-up tasks, and assign them to the appropriate staff members. This helps healthcare organizations streamline workflows, ensure tasks are completed efficiently, and track the progress of various processes within the Epic system.

What is the difference between Epic Workqueue vs Epic Clinician?

AspectEpic WorkqueueEpic Clinician
Primary RoleManaging and organizing tasks within Epic workflowsProviding clinical care and documentation in Epic
Required CredentialsIT or clinical workflow knowledge, Epic certification often preferredHealthcare provider credentials, clinical certifications
Work EnvironmentHealth IT departments, hospital IT teamsClinical settings, hospitals, clinics
Usage in IndustryUsed by health IT staff to streamline workflowsUsed by clinicians to deliver patient care

Epic Workqueue focuses on managing Epic system tasks and workflows, often handled by IT or administrative staff. Epic Clinician involves direct patient care and clinical documentation. While both roles interact with Epic, their responsibilities and credentials differ significantly, serving distinct functions within healthcare organizations.

More about Epic Workqueue jobs
What are the most commonly searched types of Epic Workqueue jobs? The most popular types of Epic Workqueue jobs are:
What job categories do people searching Epic Workqueue jobs look for? The top searched job categories for Epic Workqueue jobs are:
Epic Workqueue jobs near you

Patient Experience Specialist

Intergrated Pain Management SC

Chicago, IL • Hybrid

Other

Posted 24 days ago

Job description

This role is a strategic hybrid designed for a high-level operator. You will be the physical presence in a high-volume Emergency Department on the Near West Side of Chicago, while simultaneously managing critical revenue cycle functions within the Epic EMR platform for our broader network.

Job Title: Patient Experience & Revenue Cycle Specialist (Hybrid)

Location: Near West Side Chicago (On-Site) & Network Offices Status: Full-Time (32–40 Hour Work Week)

Job Summary

LaborForce is seeking a technically proficient and professionally authoritative Patient Experience Specialist. This dual-function role requires an individual to manage on-site patient engagement at a major medical facility on the Near West Side of Chicago while executing critical revenue cycle workflows within the Epic EMR system for our partner institutions. You will be responsible for identifying and engaging accident and injury patients at the point of entry, while performing the technical data management and insurance optimization tasks required to protect hospital revenue.

Key Responsibilities

  1. On-Site Patient Engagement (Near West Side Chicago)

Identify and engage accident and injury patients within the Emergency Department immediately following clinical stabilization.

Serve as the primary liaison for patients, providing immediate guidance on follow-up care pathways and available resources within the medical network.

Coordinate directly with Emergency Room nursing staff and physicians to improve patient capture rates and ensure a seamless transition to specialist follow-up.

Facilitate the "warm handoff" to the external case management team to ensure long-term clinical retention and support.

  1. Technical Revenue Cycle Execution (Epic EMR)

Maintain high-level proficiency within the Epic EMR platform to manage account data and insurance information.

Execute critical data entry functions to ensure that injury-related accounts are properly flagged and optimized for the correct payor.

Perform account maintenance and suppression activities within Epic to prevent premature billing cycles and ensure data integrity.

Monitor system settings to ensure the identification window aligns with institutional billing cycles, preventing revenue leakage.

  1. Operational Integration

Work from network offices to execute back-end data tasks and revenue cycle audits when not stationed on-site.

Maintain 100% accuracy in documentation to bypass standard workqueue errors and denials.

Required Skills and Qualifications

Hard Skills

Epic EMR Proficiency (Mandatory): Advanced knowledge of Epic, specifically within registration, billing, or insurance verification modules.

Revenue Cycle Knowledge: Solid understanding of Third Party Liability (Auto/Liability) and Workers’ Compensation billing processes.

Clinical Literacy: Ability to navigate an Emergency Department environment and understand injury-related medical documentation.

Soft Skills

Operational Agility: Flexibility to handle a dynamic schedule that will evolve as team needs change.

Authoritative Professionalism: Ability to command a situation in a high-stress environment while maintaining extreme empathy for injured patients.

Detail-Oriented Execution: Precision in data entry is non-negotiable; accuracy is the primary metric for success in the EMR.

Compensation and Growth

Base Salary: Competitive base plus performance-based bonuses tied to conversion and verification metrics.

Career Path: This role is a gateway into healthcare operations and revenue cycle management within a rapidly growing medical management group.

Schedule and Commitment

Full-Time Status: This is a full-time position with a 32 to 36-hour work week.

Shift Structure: On-site Emergency Department shifts are 12 hours (10:00 AM – 10:00 PM). Network office shifts are 8 hours. Weekend availability is MANDATORY.

On-Site Commitment: On-site Emergency Department shifts will initially start at one 12-hour shift per week and will scale to multiple shifts as volume increases and team needs evolve (including maternity leave coverage).

Dynamic Allocation: Time spent between on-site patient engagement and office-based revenue cycle duties will shift as needed based on operational priorities. Candidates must be willing to work weekends and adapt to a shifting schedule.

Application Instructions: Qualified candidates must submit a resume highlighting specific experience with Epic EMR and Emergency Department workflows. Please include a brief cover letter detailing your experience with insurance verification or revenue cycle activities.

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