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Entry Level Wfm Call Center Jobs (NOW HIRING)

PostcardMania

Call Center Representative

Clearwater, FL

$15 - $16/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top ... This is an entry level position. * Pay starts at $15/hour while you complete 4 weeks of training.

PostcardMania

Call Center Representative

Clearwater, FL · On-site

$15/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top ... This is an entry level position. * Pay starts at $15/hour while you complete 4 weeks of training.

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Entry-Level Call Center Agent

Dallas, TX

$13.10 - $17.25/hr

Dallas, TX ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you ...

MCI Careers

Entry-Level Call Center Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

LOCATION Dallas, TX POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Entry-Level Call Center Agent

Dallas, TX · On-site

$14.75 - $19.50/hr

LOCATIONDallas, TXPOSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of ...

ibex

WFM Real Time Analyst

Crittenden, NY

The analyst manages the performance of the call center according to any contractual agreements and ... Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

Nolo

Call Center Representative

$20/hr

Call Center Representative Premier Disability Services, a division of Internet Brands. We are ... This is an entry-level role that will allow you to learn best practices and become familiar with ...

Internet Brands

Call Center Representative

$20/hr

Call Center Representative Premier Disability Services, a division of Internet Brands. We are ... This is an entry-level role that will allow you to learn best practices and become familiar with ...

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Entry Level Wfm Call Center information

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$10

$17

$25

How much do entry level wfm call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an entry level WFM call center job?

Entry level Workforce Management (WFM) call center jobs involve supporting the efficient operation of a call center by handling tasks such as scheduling agents, monitoring call volumes, and analyzing performance metrics. These positions typically require strong organizational skills and attention to detail, as they help ensure the right number of staff are available to meet customer demand. Entry level WFM roles often work closely with supervisors and may use specialized software to track real-time data and assist with reporting. These jobs are a great starting point for a career in call center management or operations.

What are the key skills and qualifications needed to thrive as an entry level WFM call center professional?

To thrive as an Entry Level WFM Call Center professional, you need strong analytical abilities, attention to detail, and a basic understanding of call center operations, often with a high school diploma or equivalent. Familiarity with workforce management software like NICE, Verint, or Genesys and proficiency in Excel or similar data tools are typically required. Strong communication, problem-solving skills, and the ability to adapt to changing priorities help you stand out in this role. These skills are crucial for accurately forecasting call volumes, creating efficient schedules, and maintaining smooth call center operations.

What are some common challenges faced by entry level WFM professionals in a call center, and how can they be addressed?

Entry-level Workforce Management (WFM) professionals in a call center often encounter challenges such as adapting to fast-paced environments, accurately forecasting call volumes, and balancing staffing needs with budget constraints. To overcome these challenges, new WFM staff should focus on developing strong analytical skills, learning to use WFM software efficiently, and maintaining clear communication with both agents and management. Seeking guidance from experienced colleagues and participating in training sessions can also help build confidence and expertise in managing workforce schedules and real-time adjustments.

What is the difference between Entry Level Wfm Call Center vs Customer Service Representative?

AspectEntry Level Wfm Call CenterCustomer Service Representative
Primary RoleWorkforce management, scheduling, forecastingHandling customer inquiries, resolving issues
Required SkillsData analysis, scheduling software, communicationCommunication, problem-solving, product knowledge
Work EnvironmentCall center, office setting, focus on staffingCall center, customer support, direct interaction
CertificationsBasic knowledge of workforce management toolsCustomer service certifications optional

Entry Level Wfm Call Center roles focus on managing staffing and forecasting to ensure optimal call center operations, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but WFM positions emphasize data analysis and scheduling, whereas customer service roles prioritize problem-solving and customer engagement.

How to get an entry level Wfm call center job?

To get an entry-level WFM (Workforce Management) call center job, candidates should have strong organizational and communication skills, familiarity with scheduling and forecasting tools, and a basic understanding of call center operations. Relevant certifications or training in workforce management software can improve chances, and previous customer service or administrative experience is often beneficial.
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What job categories do people searching Entry Level Wfm Call Center jobs look for?

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Entry Level Wfm Call Center jobs near you
Infographic showing various Entry Level Wfm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

PostcardMania

Clearwater, FL

$15 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Join Our Team as a Call Center Representative!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!!


About Our Company
Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission
As a Call Center Representative, you’ll be the first point of contact for prospects who’ve already shown interest in our marketing services. Your job is simple but powerful: make a great first impression, spark a little excitement, and pass the conversation to one of our expert sales reps.

If you’re upbeat, coachable, and ready to grow — this entry-level role could be your launchpad into a thriving sales career with us!


Compensation

  • This is an entry level position.

  • Pay starts at $15/hour while you complete 4 weeks of training.




Requirements
  • Pleasant phone voice
  • Ability to leave messages that are upbeat and spark the prospect's interest
  • Efficient in Microsoft Word and Excel
  • Persistent on reaching prospects


Benefits
  • Medical, dental and vision
  • 401K
  • Short- and Long-Term Disability, Paid Vacation time that increases with longevity
  • 6 paid holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
  • Incredible company culture that provides a relaxed yet super productive work environment