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Entry Level Wfm Call Center Jobs (NOW HIRING)

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the ... We are offering paid training with this role, which can be a great entry-level opportunity for ...

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS · On-site

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the ... We are offering paid training with this role, which can be a great entry-level opportunity for ...

ibex

WFM Real Time Analyst

Crittenden, NY

The analyst manages the performance of the call center according to any contractual agreements and ... Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · On-site

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Call Center Supervisor

Savannah, GA

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... This is an entry-level role that will allow you to learn best practices and become familiar with ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

This is an entry-level job and is perfect for someone who wants to get their foot in the door into ... Previous sales or call center experience is a plus, but not required * Valid driver's license What ...

CardinaleWay Mazda - Mesa

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

This is an entry-level job and is perfect for someone who wants to get their foot in the door into ... Previous sales or call center experience is a plus, but not required * Valid driver's license What ...

CardinaleWay Mazda - Mesa

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

This is an entry-level job and is perfect for someone who wants to get their foot in the door into ... Previous sales or call center experience is a plus, but not required * Valid driver's license What ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX · On-site

... center footprint and operations that extend across multiple countries. We deliver Customer ... Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ...

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All JobsWfm Call Center JobsEntry Level Wfm Call Center Jobs

Entry Level Wfm Call Center information

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$10

$17

$25

How much do entry level wfm call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are entry level WFM call center jobs?

Entry level Workforce Management (WFM) call center jobs involve supporting the efficient operation of a call center by handling tasks such as scheduling agents, monitoring call volumes, and analyzing performance metrics. These positions typically require strong organizational skills and attention to detail, as they help ensure the right number of staff are available to meet customer demand. Entry level WFM roles often work closely with supervisors and may use specialized software to track real-time data and assist with reporting. These jobs are a great starting point for a career in call center management or operations.

What are the key skills and qualifications needed to thrive as an Entry Level WFM (Workforce Management) Call Center professional, and why are they important?

To thrive as an Entry Level WFM Call Center professional, you need strong analytical abilities, attention to detail, and a basic understanding of call center operations, often with a high school diploma or equivalent. Familiarity with workforce management software like NICE, Verint, or Genesys and proficiency in Excel or similar data tools are typically required. Strong communication, problem-solving skills, and the ability to adapt to changing priorities help you stand out in this role. These skills are crucial for accurately forecasting call volumes, creating efficient schedules, and maintaining smooth call center operations.

What is the difference between Entry Level Wfm Call Center vs Customer Service Representative?

AspectEntry Level Wfm Call CenterCustomer Service Representative
Primary RoleWorkforce management, scheduling, forecastingHandling customer inquiries, resolving issues
Required SkillsData analysis, scheduling software, communicationCommunication, problem-solving, product knowledge
Work EnvironmentCall center, office setting, focus on staffingCall center, customer support, direct interaction
CertificationsBasic knowledge of workforce management toolsCustomer service certifications optional

Entry Level Wfm Call Center roles focus on managing staffing and forecasting to ensure optimal call center operations, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but WFM positions emphasize data analysis and scheduling, whereas customer service roles prioritize problem-solving and customer engagement.

What are some common challenges faced by entry-level WFM professionals in a call center, and how can they be addressed?

Entry-level Workforce Management (WFM) professionals in a call center often encounter challenges such as adapting to fast-paced environments, accurately forecasting call volumes, and balancing staffing needs with budget constraints. To overcome these challenges, new WFM staff should focus on developing strong analytical skills, learning to use WFM software efficiently, and maintaining clear communication with both agents and management. Seeking guidance from experienced colleagues and participating in training sessions can also help build confidence and expertise in managing workforce schedules and real-time adjustments.
More about Entry Level Wfm Call Center jobs
What cities are hiring for Entry Level Wfm Call Center jobs? Cities with the most Entry Level Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Entry Level Wfm Call Center jobs? States with the most job openings for Entry Level Wfm Call Center jobs include:
What job categories do people searching Entry Level Wfm Call Center jobs look for? The top searched job categories for Entry Level Wfm Call Center jobs are:
Entry Level Wfm Call Center jobs near you
Infographic showing various Entry Level Wfm Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
CALL CENTER AGENT

CALL CENTER AGENT

Mississippi Sports Medicine

Jackson, MS

$13 - $17.25/hr

Full-time

Re-posted 8 days ago

Job description

CALL CENTER AGENT

Description:

Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we’re focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

Education:

  • Graduate of four-year high school or equivalent (GED).

Experience:

  • One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.

ESSENTIAL FUNCTIONS:

The essential functions include, but are not limited to, the following:

  • Schedule patients for 20 physicians
  • Demonstrate empathy and active listening during patient calls
  • Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
  • Provide timely response to patient and supervisor requests
  • A strong desire to strive for excellence and happiness in helping others
  • Strive to answer all calls pleasantly, and be helpful with their requests
  • Must have full-time availability
  • Fluent in English, both written and spoken
  • Comfortable with computer and telephone systems, training will be provided

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click https://assessment.predictiveindex.com/bo/CVX0/CCRole to start the assessment