ZipRecruiter

Log In

2

Entry Level Wfm Call Center Jobs (NOW HIRING)

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location ... Fall River, MA Job Level: Entry Level (less than 2 years) Level of Education: Any Job Type ...

Alphabe Insight Inc

Call Center Representative

Hollywood, FL · On-site

$14.75 - $18.25/hr

Our journey began with a team of seasoned professionals who shared a vision of a call centre that ... Reliable, adaptable, and detail-oriented. * Entry-level candidates welcome; training provided.

Limitless East Marketing

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Our journey began with a team of seasoned professionals who shared a vision of a call centre that ... Reliable, adaptable, and detail-oriented. * Entry-level candidates welcome; training provided.

PostcardMania

Call Center Representative

Clearwater, FL

$15 - $16/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top ... This is an entry level position. * Pay starts at $15/hour while you complete 4 weeks of training.

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Our journey began with a team of seasoned professionals who shared a vision of a call centre that ... Reliable, adaptable, and detail-oriented. * Entry-level candidates welcome; training provided.

Alphabe Insight Inc

Call Center Agent

Columbus, OH

$14 - $18.50/hr

Our journey began with a team of seasoned professionals who shared a vision of a call centre that ... Reliable, adaptable, and detail-oriented. * Entry-level candidates welcome; training provided.

MCI Careers

Entry-Level Call Center Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

Dallas, TX ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you ...

MCI Careers

Entry-Level Call Center Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

LOCATION Dallas, TX POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of ...

MCI Careers

Entry-Level Call Center Agent

Dallas, TX

$14.75 - $19.50/hr

LOCATIONDallas, TXPOSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. * Coach ...

MCI

Entry-Level Call Center Agent

Dallas, TX

$15 - $19.50/hr

Entry-Level Call Center Agent We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle ...

next page

Showing results 1-20

All JobsWfm Call Center JobsEntry Level Wfm Call Center Jobs

Entry Level Wfm Call Center information

See salary details

$10

$17

$25

How much do entry level wfm call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are entry level WFM call center jobs?

Entry level Workforce Management (WFM) call center jobs involve supporting the efficient operation of a call center by handling tasks such as scheduling agents, monitoring call volumes, and analyzing performance metrics. These positions typically require strong organizational skills and attention to detail, as they help ensure the right number of staff are available to meet customer demand. Entry level WFM roles often work closely with supervisors and may use specialized software to track real-time data and assist with reporting. These jobs are a great starting point for a career in call center management or operations.

What are the key skills and qualifications needed to thrive as an Entry Level WFM (Workforce Management) Call Center professional, and why are they important?

To thrive as an Entry Level WFM Call Center professional, you need strong analytical abilities, attention to detail, and a basic understanding of call center operations, often with a high school diploma or equivalent. Familiarity with workforce management software like NICE, Verint, or Genesys and proficiency in Excel or similar data tools are typically required. Strong communication, problem-solving skills, and the ability to adapt to changing priorities help you stand out in this role. These skills are crucial for accurately forecasting call volumes, creating efficient schedules, and maintaining smooth call center operations.

What is the difference between Entry Level Wfm Call Center vs Customer Service Representative?

AspectEntry Level Wfm Call CenterCustomer Service Representative
Primary RoleWorkforce management, scheduling, forecastingHandling customer inquiries, resolving issues
Required SkillsData analysis, scheduling software, communicationCommunication, problem-solving, product knowledge
Work EnvironmentCall center, office setting, focus on staffingCall center, customer support, direct interaction
CertificationsBasic knowledge of workforce management toolsCustomer service certifications optional

Entry Level Wfm Call Center roles focus on managing staffing and forecasting to ensure optimal call center operations, while Customer Service Representatives handle direct customer interactions. Both roles require strong communication skills, but WFM positions emphasize data analysis and scheduling, whereas customer service roles prioritize problem-solving and customer engagement.

What are some common challenges faced by entry-level WFM professionals in a call center, and how can they be addressed?

Entry-level Workforce Management (WFM) professionals in a call center often encounter challenges such as adapting to fast-paced environments, accurately forecasting call volumes, and balancing staffing needs with budget constraints. To overcome these challenges, new WFM staff should focus on developing strong analytical skills, learning to use WFM software efficiently, and maintaining clear communication with both agents and management. Seeking guidance from experienced colleagues and participating in training sessions can also help build confidence and expertise in managing workforce schedules and real-time adjustments.
More about Entry Level Wfm Call Center jobs
What cities are hiring for Entry Level Wfm Call Center jobs? Cities with the most Entry Level Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Entry Level Wfm Call Center jobs? States with the most job openings for Entry Level Wfm Call Center jobs include:
What job categories do people searching Entry Level Wfm Call Center jobs look for? The top searched job categories for Entry Level Wfm Call Center jobs are:
Entry Level Wfm Call Center jobs near you
Infographic showing various Entry Level Wfm Call Center job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Specialist

Call Center Specialist

Sstar

Fall River, MA

$17 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level: Entry Level (less than 2 years) Level of Education: Any Job Type: Full-Time/Regular Date Updated: May 29, 2026 Years of Experience: Any Starting Date: ASAP Back to job search Invite a friend Job Description: About Us We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time.

We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs. The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties.

Shifts between: Monday-Friday, 9:00am-5:00pm. Compensation: $17.00 - 17.50/hour Benefits 403B Dental insurance Disability insurance through Massachusetts PFML Employee discounts, cell phone, eyewear etc. Health insurance Life insurance Paid time off Vision insurance Flexible Spending Account Opportunities to earn CEU's Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances Duties & Responsibilities Answering all incoming phone calls in a professional manner

Responsible for entering demographic information, insurance information and valid email address. Verify insurance eligibility. Scheduling appointments Engaging in active listening with callers, confirming or clarifying information and ability to diffuse inappropriate behavior from client as needed.

Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Adhering to all company policies and procedures.

Experience and Skills: Duties & Responsibilities High School diploma. Call center experience, preferred. Exceptional customer service, active listening, and verbal and written communication skills.

High degree of tact and discretion. Experience with scheduling, typing and computer skills. Ability to work well in a team environment.

Understanding of client needs and willingness to help. Adaptability and accountability. Bilingual, preferred.

Job Benefits:

SSTAR logo

About SSTAR

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Fall River, MA, US

Year founded

1977

View All SSTAR Jobs

Apply