Retail Sales Associate / Supervisorย FT / PT with flexible availabilityย (Some Saturday & Sundays required)ย
ย If you have worked atย The UPS Storeย before, definitely call us for this opportunity!ย ย ย
ย ย ย ย ย ย ย ย ย ย ย ย The UPS Store of Franklin, Ma seeks associates with outstanding customer service skills while working in a fast paced, friendly and enthusiastic environment.
Theย UPS Store Sales Associate's primary role is toย deliver world-class customer serviceย while assisting clients with a variety of business needs, including shipping, packing, and printing services.ย
ย
Key Responsibilities
- Customer Service:ย Greeting customers, identifying their needs, answering questions about products and services, and resolving inquiries or concerns.
- Shipping and Packaging:ย Receiving, processing, and packing packages securely for courier shipment using established procedures. This includes generating shipping labels and handling damaged shipment claims.
- Print and Document Services:ย Operating copiers, fax machines, printers, binding equipment, and laminating machines. This may involve basic graphic arts tasks and preparing documents for customer print orders.
- Mailbox Services:ย Receiving, sorting, and placing mail and packages into customer mailboxes.
- Sales and Operations:ย Operating the point-of-sale (POS) system, handling cash and credit card transactions accurately, and actively cross-selling and up-selling products and services.
- Store Maintenance:ย Maintaining a clean, organized, and safe working environment, stocking shelves, and assisting with merchandising displays.
- End-of-Day Duties:ย Performing opening and/or closing procedures, including reconciling cash, checks, and credit card transactions.ย
ย
Required Qualifications and Skills
- Education:ย A high school diploma or GED is typically required.
- Experience:ย Previous retail, customer service, or a related sales experience is preferred, though some locations offer entry-level positions with no experience required.
- Technical Skills:ย Basic computer knowledge, including familiarity with Microsoft Office and internet applications, is necessary. The ability to quickly learn new software (shipping and POS systems) is essential.
- Communication Skills:ย Strong verbal and written communication, as well as excellent interpersonal and phone skills, are vital for effective customer interaction and teamwork.
- Physical Requirements:ย The role can be physically active, requiring the ability to stand for long periods, bend, reach, and occasionally lift packages weighing up to 40-50 pounds (or more in some cases).
- Personal Attributes:ย Ideal candidates are detail-oriented, reliable, fast learners, team players, and possess a friendly, genuinely helpful demeanor.ย
ย
Previous experience @ a pack & shipping retail store preferred but not required (Willing to train qualified candidates)
In order to be considered for this outstanding opportunity, you must be sales driven, self-motivated, personable, dependable, and willing to work shifts that may include evenings, weekends, and holidaysย ย ย ย ย ย ย ย ย ย
ย ย Compensation: Up to $18/hrย depending on experience & availabilityย