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Entry Level Helpdesk Jobs in Raleigh, NC (NOW HIRING)

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Entry Level Helpdesk information

See Raleigh, NC salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for entry level helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Raleigh, NC? The most popular types of Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Helpdesk jobs? Cities near Raleigh, NC with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,807 per year, or $22.5 per hour.
Entry Level Sales Representative Work From Home

Entry Level Sales Representative Work From Home

Symmetry

Raleigh, NC • Remote

Other

Re-posted 6 days ago

Job description

Entry Level Sales Representative Work From Home

Must be authorized to work in the US, no work visas offered at this time

Organization Description:

The McLean Agency & Accolades

Best Places to Work for Recent Grads, ExperienceTM a ConnectEDU company, 2012

Top Company Cultures, Entrepreneur Magazine, 2017 & 2018

Inc. 5000 Fastest Growing Private Companies in America, Inc. Magazine, 2016, 17, 18, 19, 20 & 21.

CultureIQ and Entrepreneur's Top Company Culture List, 2019

Job Details:

The McLean Agency is a financial services company serving mid-market families that work hard to provide a life and lifestyle worth protecting from the everyday worries of life. We help them by putting a shield of protection between their families and the financial losses that occur when unexpected downturns in the economy, critical illness, disability, or death make an unwelcome entry into their lives.

Thats where we come in.

Armed with a full suite of simple, easy to understand programs we are able to:

Identify and meet their needs with a simple, proven process

Help them to protect their families in comprehensive, budget conscious ways

Give them clarity and peace of mind, and

Build client for life relationships that are exceptionally valuable for them and very profitable for our top tier Enrollment Specialists

We are currently hiring both Entry Level and Licensed Insurance Enrollment Specialists to help the families who have requested our assistance. We offer industry leading compensation which is commission only, support, and advancement opportunities to attract, retain and develop quality people into highly trained specialists that are growing with our company for the long term.

Do you qualify:

Are you coachable?

Are you a hard worker who is eager to learn how to be a high value pro?

Are you willing to grow and challenge yourself personally and professionally to be able to add value and make a great income for your work?

Are you self disciplined, so you can get the most out of a flexible schedule?

Are you ready?

We put the future back in your hands by empowering you to get the most out of your career. You will learn how to give the most to it while keeping your family life central.

If you answered yes to all these questions and are ready to get trained, get paid, and most importantly GET FREEDOM, apply now to schedule an interview with one of our Regional Sales Managers within 24-48 hours.

Responsibilities:

- Operate CRM

- Dial clients that have reached out to us for protection.

Requirements:

- Must have an active life insurance license or be willing to obtain one.

The McLean Agency | Regional Sales Manager

No agents success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

SFG0026845

Symmetry Financial Group logo

About Symmetry Financial Group

Sourced by ZipRecruiter

Symmetry Financial Group is a leading insurance marketing organization based in Asheville, North Carolina, USA, specializing in life insurance, mortgage protection, retirement protection, and debt elimination services. The company was established in 2009 by co-founders Brandon Ellison, Brian Pope, and Casey Watkins to cater to families requiring personal protection and financial security. With a nationwide footprint, Symmetry has become a significant player in the insurance and financial services industry. Symmetry Financial Group's mission revolves around making a positive and lasting impact on the families they serve across the nation. It is built around core values which they call 'The Symmetry Way' – Relationships matter, People come first, Family, and Serve others.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Swannanoa, NC, US

Year founded

2009

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