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Entry Level Helpdesk Jobs in Durham, NC (NOW HIRING)

TriMkt

Account Manager - Entry Level

Raleigh, NC · On-site

$55K - $67K/yr

Job Title: Entry-Level Account Manager Location: Raleigh, NC (On-Site)Salary: On-Target Earnings ... You'll help our clients meet their goals through personalized solutions while contributing to the ...

TradeWise

Be Seen First

Entry-Level Electrician / Electrical Apprentice - Immediate Start

Raleigh, NC · On-site

$20 - $22/hr

TradeWise Staffing Group is hiring entry-level electricians and apprentices for a large-scale ... Run conduit, pull wire, and help terminate connections * Support underground electrical and low ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Durham, NC

Entry Level Helpdesk information

See Durham, NC salary details

$11

$20

$30

How much do entry level helpdesk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for entry level helpdesk in Durham, NC is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.51 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Durham, NC?

The most popular types of Helpdesk jobs in Durham, NC are:

What cities near Durham, NC are hiring for Entry Level Helpdesk jobs?

Cities near Durham, NC with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Durham, NC as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $46,531 per year, or $22.4 per hour.

Entry-Level Sales Representative - Make An Impact Helping Others

Hillsborough, NC • On-site

The Compass Business Group
1 - 10 employees
Learn more about The Compass Business Groupexternal

$65K - $85K/yr

Full-time, Contractor

Re-posted 19 hours ago

Job description

Entry-Level Sales Representative Make an Impact Helping Others

Company: Compass Business Group
Pay: $65,000$85,000 per year (average) | Commission + optional 6-week base draw
Type: Full-Time | Independent Contractor
Industry: Supplemental Insurance | B2B / Direct Sales
Location: Local Territory | In-Person

About Us
At Compass Business Group, we believe success is built on service. Our mission is simple: help families and businesses protect what matters most their people and their financial security.

We're a team built on trust, integrity, and genuine care, supporting each other while making a real difference in our communities every day.

What You'll Do

  • Build relationships with local business owners and employees

  • Listen, assess needs, and provide insurance solutions that fit

  • Enroll clients and offer ongoing guidance and support

  • Manage your schedule, appointments, and follow-ups

  • Participate in weekly training to develop your skills and grow your career

What We Offer

  • Comprehensive training and mentorship no sales experience required

  • Licensing assistance and reimbursement

  • Commission-based pay with unlimited earning potential ($65K$85K avg)

  • Optional 6-week base draw to help you get started

  • Advancement opportunities into leadership and management

  • A supportive, people-first culture where teamwork and purpose thrive

Who You Are

  • Motivated by helping others and creating positive change

  • Communicate with empathy, professionalism, and confidence

  • Value teamwork, trust, and community impact

  • Looking for a career with meaning, flexibility, and growth potential

Join the Team
If you're ready for a career where your care, integrity, and dedication truly matter join Compass Business Group. Build relationships, make an impact, and create a career that rewards both your heart and your hard work.

Apply today and start building your future with purpose.
?? www.compass-fhl.com