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Entry Level Helpdesk Jobs in Durham, NC (NOW HIRING)

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Entry Level Helpdesk information

See Durham, NC salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level helpdesk in Durham, NC is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.10 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Durham, NC?

The most popular types of Helpdesk jobs in Durham, NC are:

What cities near Durham, NC are hiring for Entry Level Helpdesk jobs?

Cities near Durham, NC with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Durham, NC as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $46,531 per year, or $22.4 per hour.

Entry Level Sales Associate

Triple Vector Enterprises

Raleigh, NC • On-site

$36K - $48K/yr

Full-time

Posted 8 days ago

Job description

Entry Level Sales Associate

Location: Raleigh, NC 

Job Type: Full-Time | On-Site | W-2

Compensation: Guaranteed base pay + uncapped commission + performance-based bonus opportunities

Start Your Career in Sales

Looking for an entry-level opportunity where you can build real-world sales experience, receive hands-on training, and have room to advance?

We are a growing sales and marketing company that partners with established brands to provide face-to-face customer acquisition and sales support inside partnered retail locations.

As an Entry-Level Sales Associate, you'll receive paid training, a guaranteed base pay, and opportunities to earn additional income through commission and performance-based bonuses. No previous sales experience is required.

Compensation & Growth

  • Guaranteed base pay
  • Uncapped commission based on individual sales performance
  • Additional performance-based bonus opportunities
  • Paid training and ongoing coaching
  • Opportunities for advancement based on performance and development
  • Full-time W-2 employment
  • Professional development and leadership training
  • Team-oriented work environment

What Your Day Looks Like

You'll work on-site with your team inside a partnered retail location. Throughout the day, you'll interact directly with customers, learn about their needs, explain available products and services, and help customers select appropriate options.

You'll also participate in team meetings, sales training, coaching, and goal-setting designed to help you strengthen your communication and sales skills.

What You'll Do

  • Engage with customers face-to-face in partnered retail locations
  • Learn and present client products, services, and current promotions
  • Ask questions to understand customer needs and recommend appropriate solutions
  • Assist customers throughout the sales and enrollment process
  • Work toward individual and team performance goals
  • Participate in ongoing training, coaching, and team meetings
  • Develop skills in sales, communication, customer engagement, and leadership

What We're Looking For

  • Competitive and goal-oriented mindset
  • Strong communication and interpersonal skills
  • Positive and professional attitude
  • Reliable, coachable, and willing to learn
  • Comfortable interacting directly with customers
  • Ability to work effectively in a team environment

Experience in retail, customer service, hospitality, athletics, sales, or other people-focused environments can be helpful, but no previous sales experience is required.

Career Development

This position is designed as an entry point for individuals looking to develop professionally. Team members have opportunities to take on additional responsibilities and develop skills in areas such as sales performance, training, leadership, and team development as they progress.

Apply Today

Submit your application and current resume through this posting. Qualified candidates will be contacted by our recruiting team regarding the next steps in the interview process.