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Entry Level Helpdesk Jobs in Durham, NC (NOW HIRING)

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Entry Level Helpdesk information

See Durham, NC salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level helpdesk in Durham, NC is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.10 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Durham, NC?

The most popular types of Helpdesk jobs in Durham, NC are:

What cities near Durham, NC are hiring for Entry Level Helpdesk jobs?

Cities near Durham, NC with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Durham, NC as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $46,531 per year, or $22.4 per hour.

Entry-Level Roofing Sales | Up to $100K+ Year One | Paid Training

SmartRoof

Chapel Hill, NC • On-site

$100K - $200K/yr

Full-time

Posted 7 days ago

Job description

This isn't just an entry-level sales job — it's the start of a career in roofing sales.

SmartRoof reps move from entry-level → six-figure earners → sales leadership, with a clear path at every step.

Whether you're new to sales or bring experience from another field, we provide the training and support to help you succeed.

What You'll Do

This is a field-based roofing sales role. You'll meet with homeowners in storm-affected neighborhoods, inspect roofs for wind and hail damage, and guide homeowners through the insurance restoration process — helping them save up to 95% on a full roof replacement.

  • Meet with homeowners in storm-affected neighborhoods
  • Inspect roofs for storm damage
  • Guide homeowners through insurance claims and the restoration process
  • Deliver a professional, consultative customer experience from first contact to close
Compensation & Benefits

Year 1: $70,000–$100,000+
Year 2: $100,000–$200,000+

  • Base pay + monthly performance bonuses
  • Uncapped commissions
  • Paid training
  • Company trips, contests, and performance incentives
  • Weekly coaching and mentorship
  • Opportunities to grow into leadership roles
Who We're Looking For
  • Competitive, coachable, and self-motivated
  • Dependable — shows up, follows through, takes ownership
  • Comfortable working outdoors and on rooftops in all seasons
  • Background in sales, construction, retail, customer service, hospitality, athletics, or military is a plus — not required
Why SmartRoof
  • Over 10 years in business
  • 25,000+ roof installations
  • $500M+ in completed projects
  • 2,500+ five-star reviews
  • Top 100 Roofing Contractor
Next Steps

Apply Now → Virtual Interview → In-person Interview / Meet The Team