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Entry Level Helpdesk information

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$12

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How much do entry level helpdesk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level helpdesk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Minnesota? The most popular types of Helpdesk jobs in Minnesota are:
What cities in Minnesota are hiring for Entry Level Helpdesk jobs? Cities in Minnesota with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Minnesota as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Scheduling Coordinator (Entry-Level)

Katapult Network

Saint Paul, MN • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Job description

Bachelor's Degree Required to Apply


Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation’s top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.

The Job:

We are currently recruiting an entry-level Scheduling Coordinator. This is a great opportunity for any recent graduate or emerging professional looking to start their career in the healthcare field. The Scheduling Coordinator is the face of the organization so providing top-level customer service is key.

A best-fit candidate should be collected, professional, and comfortable with all modes of communication. This position offers competitive pay and benefits as well as strong opportunities for growth.

What You Will Be Doing:

  • Provide professional, friendly customer service at all times
  • Confer with customers by telephone or in-person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
  • Communicate appointment details with clients and answer questions as needed
  • Coordinate the scheduling of appointments and consultations 
  • Manage logistical details for services and paperwork
  • Maintain records and client contact database
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing

Our Ideal Candidate Has:

  • Discretion—act with prudence and circumspection, especially in the handling of confidential and private documents/data
  • Customer service orientation—proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
  • Self-control—Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations. 
  • Critical thinking—use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Requirements:

  • Bachelor's degree

Katapult Network is an equal opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

We're social! Follow us on:

Instagram: @katapultnetworkinc

Facebook: https://www.facebook.com/KatapultNetwork/

LinkedIn: https://www.linkedin.com/compa... 

Job titles we would consider: Scheduling Assistant, Scheduling Specialist, Scheduling Analyst, Client Support Rep, Account Management, Operations Associate, Operations Assistant, Administrative Assistant

Company Description

Katapult Network is designed to help recent college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation’s top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.