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Entry Level Helpdesk Jobs in Minnesota (NOW HIRING)

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Entry Level Helpdesk information

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$12

$22

$33

How much do entry level helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level helpdesk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Minnesota?

The most popular types of Helpdesk jobs in Minnesota are:

What cities in Minnesota are hiring for Entry Level Helpdesk jobs?

Cities in Minnesota with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Minnesota as of August 2026, with employment types broken down into 83% Full Time, 10% Part Time, 6% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Billing Specialist (Entry-Level)

Katapult Network

Maple Grove, MN • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Bachelor's Degree Required to Apply
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.
The Job:
We are currently recruiting for an entry-level Billing Specialist. This position is responsible for overseeing the billing process for customers. This can include processing payments, maintaining organized financial records, and calculating bill totals. Recent college graduates and entry-level talent are encouraged to apply.
What You Will Be Doing As A Billing Specialist:
  • Create charts and graphs, using computer spreadsheets, to illustrate technical reports
  • Search financial statements for payment errors or inconsistencies
  • Create invoices and billing materials to be sent to customers
  • Input payment history, upcoming payment information, or other financial information
  • Calculate and track company financial statements
  • Collaborate with customers, third-party institutions, and other team members to resolve billing errors and inconsistencies
  • Find financial solutions for customers who may need payment assistance
  • Help with new projects, report results to Senior Leadership

Our Ideal Billing Specialist Candidate Has:
  • Communication: express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
  • Organizing and planning: develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner
  • Analytical thinking: determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities
  • Office software acumen - comfortable with a wide variety of software including, but not limited to Microsoft Suite, Google applications, and relevant databases. Salesforce experience desired
  • Mathematical reasoning - facility with numbers, the proven ability to calculate, post, and manage figures and records, and the ability to choose the right mathematical methods to solve a problem

Requirements To Be A Billing Specialist:
  • Bachelor's degree

Katapult Network is an equal opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.
We're social! Follow us on:
Instagram: @katapultnetwork (https://www.instagram.com/katapultnetwork/)
Facebook: https://www.facebook.com/KatapultNetwork/
LinkedIn:
Other" data-faitracker-click-bind="true">https://www.linkedin.com/compa...
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid sick time
  • Paid time off
  • Parental leave
  • Vision insurance

Work Location: In person

Apply