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Entry Level Help Desk Jobs in Silver Spring, MD (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Cloudforce

Helpdesk Technician I

National Harbor, MD · On-site

$50K/yr

Qualifications * 0-2 years of experience in a help desk, technical support, or customer-facing role ... Preferred Skills and Experience * Entry-level IT or Microsoft certifications (CompTIA ITF+, A+, AZ ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... This is an entry-level role ideal for candidates who are eager to grow their technical skills while ...

InquisIT

Service Desk Specialist - TIER 1

Alexandria, VA · On-site

This entry-level role is ideal for candidates looking to build foundational IT support experience ... Occasional after-hours support Experience and Qualifications : * 0-2 years of IT support, help desk ...

ActioNet

Junior Service Desk Technician

Washington, DC · On-site

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... • Help end users with troubleshooting VPN connections such as Zscaler • Follow standard ...

Cape Fox SS

Desktop Support Technician I

Chantilly, VA

$26 - $31/hr

This is an entry-level position designed for an individual who is currently pursuing or has ... Serve as a frontline point of contact for Tier 1 IT support requests received through the help desk ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Silver Spring, MD

Entry Level Help Desk information

See Silver Spring, MD salary details

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$35

How much do entry level help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for entry level help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Silver Spring, MD? The most popular types of Help Desk jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level Help Desk jobs in Silver Spring, MD? For Entry Level Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Help Desk jobs? Cities near Silver Spring, MD with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Silver Spring, MD as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

VIP Desktop Support - DoS - HR Help Desk

Knowledge Management, Inc.

Washington, DC • On-site

$23 - $29.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Title: VIP Desktop Support

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Location: Washington, DC (Hybrid) Onsite one week and remote one week. May require full-time on-site during training

Duration: Ongoing contract

Start Date: October 1, 2025

Clearance Required: Minimum of a DOD Secret clearance

Employment Type: Full-time

Salary: Please provide your salary requirement

Position Summary:

We are seeking a candidate for a VIP and Onsite Desktop Support role to support a federal government Human Resources (HR) Help Desk. This position will provide help desk support for DoS HR systems and applications, including legacy systems and those that are currently, or will during the period of performance of this contract, undergoing development and modernization.

Education/Experience: High school diploma. Entry-level with 1+ year of experience in help desk environments. Position does not require GTM or State Department experience. Position will require training and supervision.

Certifications: must have CompTIA A+ certification or equivalent

Key Responsibilities:

  • Support shall include customer desktop support.
  • Help desk activities shall align with and directly support the Department's HR IT modernization initiatives and ongoing operations and maintenance (O&M) requirements.

Requirements:

  • Must have A+ or equivalent certification
  • Strong customer service skills as this position frequently interacts with VIPs within the Bureau
  • Must have strong communication skills (verbal and written)
  • Experience providing desktop and hardware support
  • Experience with ServiceNow
  • Will assist Tier 1 with triaging of tickets when needed

Benefits: All full-time employees are eligible to participate in our benefits programs:

  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off (PTO) and holidays
  • Group Term Life and Accidental Death and Dismemberment Insurance
  • Voluntary Term Life Insurance
  • Short and Long-term disability insurance

Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.