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Entry Level Help Desk Jobs in Cape Cod, MA (NOW HIRING)

Mosquito Joe

Mosquito Control Technician

Norton, MA · On-site

$18 - $24/hr

We are looking for entry-level and experienced Mosquito Control Technicians who want to build a ... Work outdoors instead of being stuck behind a desk * Paid training & licensing * Great work/life ...

Jencap

Claims Assistant-Entry Level

Worcester, MA

$18.75 - $23.75/hr

It also involves communication with third parties, and routine reporting to help ensure claims are ... Review and update claims procedures and desk guides as needed to support consistent workflows and ...

Beyond Pools Inc

Be Seen First

Construction Laborer/Pool Builder

Westfield, MA · On-site

$25 - $29/hr

Pay $25/hr entry level - increases with experience. 40hr/week 6:30am-2:30pm Performance based ... From the first shovel in the ground to the final touches, you'll help bring visions to reality ...

Planet Fitness

Club Manager

Springfield, MA

$24.04/hr

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

Morgan & Morgan

Receptionist

Boston, MA · On-site

$22/hr

... help us meet our clients' needs. Schedule: Monday - Friday, 8AM - 5PM Compensation: $22/hr ... Manage reception desk and perform a wide range of support duties to attorneys and staff. * Welcome ...

Morgan & Morgan, P.A.

Receptionist

Boston, MA · On-site

$22/hr

... help us meet our clients' needs. Schedule: Monday - Friday, 8AM - 5PM Compensation: $22/hr ... Manage reception desk and perform a wide range of support duties to attorneys and staff. * Welcome ...

Planet Fitness

Club Manager

Belchertown, MA

$24.04/hr

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

Planet Fitness

Club Manager

West Springfield, MA

$24.04/hr

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Cape Cod, MA

Entry Level Help Desk information

See Cape Cod, MA salary details

$13

$24

$36

How much do entry level help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level help desk in Cape Cod, MA is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.84 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Cape Cod, MA? The most popular types of Help Desk jobs in Cape Cod, MA are:
What are popular job titles related to Entry Level Help Desk jobs in Cape Cod, MA? For Entry Level Help Desk jobs in Cape Cod, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Cape Cod, MA look for? The top searched job categories for Entry Level Help Desk jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Entry Level Help Desk jobs? Cities near Cape Cod, MA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Cape Cod, MA as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,619 per year, or $24.8 per hour.

Inside Sales /Customer Service Representative

Central Garden & Pet

Norton, MA

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Central Garden & Pet rating

7.7

Company rating: 7.7 out of 10

Central Garden & Pet

Based on 41 frontline employees who took The Breakroom Quiz

7.4

Company rating compared to similar companies: 7.4 out of 10

Manufacturers average

Based on 75,130 frontline employees who took The Breakroom Quiz

The best things about working at Central Garden & Pet

  • 97%

    97% say they get paid breaks

    say they get paid breaks

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 94%

    94% say they don’t worry about hours

    say they don’t worry about hours

Featured by Central Garden & Pet, based on 41 Breakroom Quiz responses from their frontline employees

Job description

Description

Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non-GMO vegetable seeds for the gardening industry, is now seeking an Inside Sales/Customer Service Representative to work onsite Monday – Friday, 8:00am – 5:00pm at the Norton, MA facility. This is a non-exempt, full time position.
 
Here at Green Garden Products, we love to help things grow. It's really what we are all about. Our Inside Sales Representatives spend each day selling the largest brand names in gardening to retailers all over the country. At the same time, they are growing themselves: growing in work experience, growing in confidence, growing their career. This Entry Level role is an open door that leads to the rest of your career. The pay for this position ranges from $15 - $18 per hour, based on experience.
 
RESPONSIBILTIES 
  • Spend 75-90% of time on the phone, high volume of inbound and outbound sales calls to existing retail customers and new prospective customers
  • Maintain detailed notes about interactions with customers and prospects
  • Grow the company’s customer base by onboarding new retailers and distributors
  • Manage and cross sell to a large group of current accounts
  • Provide excellent customer service by communicating in a professional manner, resolving any issues when answering incoming calls
  • Handle, resolve, and escalate customer issues to ensure customer satisfaction
  • Other duties as required to help the success of the department or team.
QUALIFICATIONS
  • High School diploma or equivalent
  • 1-2 years in customer service preferred but not required
  • High energy and love of speaking to customers/prospects
  • Good team partnership
  • Computer literacy with MS Office required
  • Well organized and responsible with an aptitude in problem-solving
  • Excellent communication, sales, and customer service skills
  • The ability to work independently and multitask, work in a fast-paced environment, and meet deadlines WORKING CONDITIONS On site, working at a desk Computer and keyboard use On the phone with customers Office environment with some distractions including other office personnel
WORKING CONDITIONS
  • On site, working at a desk
  • Computer and keyboard use
  • On the phone with customers
  • Office environment with some distractions including other office personnel
BENEFITS 
  • Comprehensive Medical, Dental, and Vision Insurance 
  • Free Life and Short-Term Disability Insurance 
  • Health and Dependent Care Flexible Spending Accounts; HSA with employer contribution 
  • 401k with 3% company match and annual employer discretionary contribution 
  • Paid time off and holidays 
  • Employee Assistance Program 
  • Access to thousands of free online courses 
  • Discounts on cell phones, movie tickets, gym memberships, and more! 
  • Access to on-demand pay 

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.  Green Garden Products participates in e-Verify.

Working at Central Garden & Pet

Perks for frontline workers

From Central Garden & Pet, via Breakroom

  • Safety is a top priority!

  • Paid Vacation

  • Paid Holidays

  • Paid Sick Time

  • Paid Breaks

  • Consistent shift and schedule

  • Comprehensive Health Insurance

  • 401k with Company Match

  • Referral Program with Cash Bonus

  • Education Assistance

  • Paid Parental Leave

About Central Garden & Pet, in their own words

From Central Garden & Pet

Our leading consumer and professional brands provide forward-thinking, high quality products to care for your lawn, garden, pets and community. We are committed to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger.

Company values

From Central Garden & Pet

The Central Way | We Do the Right Thing | We Strive to be the Best | We are Entrepreneurial | We Win Together | We Grow Every Day | We are Passionate

Diversity and inclusion statement

From Central Garden & Pet

Central Garden & Pet is committed to building a great place to work that embraces diversity as a key pillar of our culture. This is a journey, and we are committed to listening, learning and doing the work to move forward together.

What Central Garden & Pet employees say

Pay

Benefits

Hours and flexibility

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