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Entry Level Help Desk Support Jobs in Ohio (NOW HIRING)

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

... Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user ... They are also responsible for the installation, repair, and support of the hospital and related ...

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Entry Level Help Desk Support information

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Ohio? For Entry Level Help Desk Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Ohio look for? The top searched job categories for Entry Level Help Desk Support jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Help Desk Support jobs? Cities in Ohio with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk Technician

Salem Regional Medical Center

Salem, OH • On-site

$16.75 - $22.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Salem Regional Medical Center rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

869th of 1,055 rated hospitals

Job description

SRMC Has an Exciting Opportunity for Qualified Candidates!
Position: PartTime Helpdesk Technician
Department: Information Services
Shift: Varies
PURPOSE
The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful, viable department is maintained at all times.
Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user problems of complex nature to ensure user satisfaction and productivity. They are also responsible for the installation, repair, and support of the hospital and related entities network hardware and operating software, computer hardware and software, including but not limited to Mini-computers, Personal Computers and all components to assure proper and efficient operation of the hospital and related entities computer systems.
QUALIFICATIONS
  • Associate Degree in Computer Science/Technology required, Bachelor degree preferred.
  • Certification in Microsoft products preferred.
  • Minimum of two years' experience preferred

BENEFITS
• Competitive wages
• Medical/prescription insurance
• Dental insurance
• Vision insurance
• Accident and critical insurance
• Employer paid life insurance
• 403 (b) retirement with employer matching
• Tuition reimbursement
• Continuing education reimbursement
• Cafeteria discounts
• Employee Assistance Program

What Salem Regional Medical Center employees say

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