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Entry Level Help Desk Support Jobs in Ohio (NOW HIRING)

blueStone

PC Technician/Help Desk

Lordstown, OH

$17.25 - $23.50/hr

The PC Technician/ Help Desk Analyst will provide PC Support and troubleshooting, and Android Phone Support. Qualifications 1+ year of experience as a PC Technician or Help Desk Analyst. Additional ...

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

... Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user ... They are also responsible for the installation, repair, and support of the hospital and related ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Ohio

Entry Level Help Desk Support information

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Ohio? For Entry Level Help Desk Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Ohio look for? The top searched job categories for Entry Level Help Desk Support jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Help Desk Support jobs? Cities in Ohio with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk Technician

Job Openings - Salem Regional Medical Center

Salem, OH

$16.75 - $22.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Job Openings >> Help Desk Technician
Help Desk Technician
Summary
Title: Help Desk Technician ID: 13954 Location: Salem, Ohio Department: Information Services/IT Job Type: SRMC
More about this job >
Description

SRMC Has an Exciting Opportunity for Qualified Candidates!

Position: Part Time Helpdesk Technician   

Department: Information Services   

Shift: Varies  

PURPOSE

The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful, viable department is maintained at all times.

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user problems of complex nature to ensure user satisfaction and productivity.  They are also responsible for the installation, repair, and support of the hospital and related entities network hardware and operating software, computer hardware and software, including but not limited to Mini-computers, Personal Computers and all components to assure proper and efficient operation of the hospital and related entities computer systems.

QUALIFICATIONS

  • Associate Degree in Computer Science/Technology required, Bachelor degree preferred. 
  • Certification in Microsoft products preferred.
  • Minimum of two years' experience preferred

BENEFITS

Competitive wages

Medical/prescription insurance

Dental insurance

Vision insurance

Accident and critical insurance

Employer paid life insurance

403 (b) retirement with employer matching 

Tuition reimbursement

Continuing education reimbursement

Cafeteria discounts

Employee Assistance Program

Apply Now
 
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