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Entry Level Help Desk Analyst Jobs in Springfield, VA

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform ... Strong analytical and customer service skills. * Ability to document procedures and create end-user ...

CGI Inc.

Functional Business Analyst - Help Desk

Arlington, VA · On-site

$23.50 - $32.25/hr

Functional Business Analyst - Help Desk Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0626-1048 Employment Type: Full Time U.S. - What we ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K - $52K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K - $52K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. * Coordinate with the ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on ... analysis. • Coordinate with the Communications Squadron to support system and network ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Ability to analyze customer feedback and performance metrics to drive continuous improvement ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

... Help Desk to meet Gartner standards and SLA's for all Gartner Associates (in local and regional ... in an entry level technical support role. Technical/Professional Skills & Competencies:

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

... Help Desk to meet Gartner standards and SLA's for all Gartner Associates (in local and regional ... in an entry level technical support role. Technical/Professional Skills & Competencies:

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Springfield, VA

Entry Level Help Desk Analyst information

See Springfield, VA salary details

$15

$25

$37

How much do entry level help desk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk analyst in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $52,337 per year, or $25.2 per hour.

Help Desk Support

Essnova Solutions, Inc.

Washington, DC • On-site

$23.25 - $31.75/hr

Full-time

Re-posted 6 days ago

Job description

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation.
  • Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines.
  • Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; escalate unresolved issues per defined procedures.
  • Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues.
  • Monitor incoming tickets for Critical and High priority issues and ensure immediate response within required timeframes (e.g., 15-minute logging for Critical incidents).
  • Analyze recurring issues and trends to proactively identify systemic problems and recommend preventive solutions to Application Development and PM leadership.
  • Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests, and maintain updated user lists in monthly status reports.
  • Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
  • Maintain and update Knowledge Management (KM) repository, FAQs, and support documentation to promote user self-service and reduce recurring ticket volume.
  • Support system releases and upgrades by providing surge support coverage, post-release stabilization assistance, and user communications.

Requirements
  • Must have experience supporting TRIRIGA and/or other IWMS systems for Federal Agencies
  • Must have expertise in ticket management systems (e.g., ServiceNow)
  • Must have experience resolving user issues in IWMS systems
  • Must have familiarity with TRIRIGA permissions, role-based access, and interface troubleshooting

Apply