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Epic Help Desk Analyst Jobs in Springfield, VA (NOW HIRING)

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

Collabera

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

ECS

Help Desk Analyst Jr

Stafford, VA · On-site

$85K - $95K/yr

Everforth ECS Federal is seeking a Help Desk Analyst Jr. to work in our Stafford, VA office. Everforth ECS is seeking a motivated and detail-oriented Junior Application Support Analyst to join our ...

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All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Springfield, VA

Epic Help Desk Analyst information

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$37

How much do epic help desk analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for epic help desk analyst in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Springfield, VA? For Epic Help Desk Analyst jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Springfield, VA look for? The top searched job categories for Epic Help Desk Analyst jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Epic Help Desk Analyst jobs? Cities near Springfield, VA with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Help Desk Analyst

Arena Technical Resources

Quantico, VA • On-site

$25 - $30/hr

Other

Posted 7 days ago

Job description

Job Description
Job Title: Help Desk Analyst
Job Location: Quantico, VA
Compensation: $25 - $30/hr.
Eligibility/Clearance: Candidate must possess an active Top Secret
clearance
Job Description:
Transform technology into opportunity as a Help Desk Analyst Tier 1.
Shape what’s next for mission-critical government projects while shaping
what’s next for your engineering career.
The Naval Criminal Investigative Service (NCIS) is an organization of
approximately 2,000 personnel of which 700 serve at HQ and the remaining
staff serve at offices worldwide. NCIS is the DON component with primary
responsibility for criminal investigation, law enforcement (LE),
counter-terrorism (CT), counterintelligence (CI), and cyber matters.
NCIS not only has primary responsibility for all criminal investigative,
CI, CT, and cyber matters within the DON, but it also has exclusive
investigative jurisdiction in non-combat matters involving actual,
potential, or suspected criminal, terrorism, sabotage, espionage, and
subversive activities.
Role Overview
As a Help Desk Analyst Tier 1, the work you’ll do will be impactful to
the mission of the IT Technology Development division within the NCIS
ITD organization in Quantico, VA.
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and
answer queries by telephone or self-service ticket in support of
internal and/or outside customer computer hardware, software,
network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and
analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system
support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure
services/incidents are completed
- Provides an outstanding customer service experience in a variety of
circumstances across all organizational levels
Key Responsibilities
N/A
Requirements:
Bring your engineering expertise along with a drive for innovation. Our
Help Desk Analyst Tier 1 must have:
- Security Clearance Level: Active Top Secret clearance required.
- Required Experience: 2+ years of IT support experience in a Help
Desk environment
- Experience with Cisco switches and routers
- Required Certifications: Security+ CE
- Education: High School Diploma. AAS Preferred.
- Location: Onsite at Quantico, VA
- ship required
Preferred:
- N/A
Education:
- Bachelor’s degree in Information Systems, Engineering,
Cybersecurity, or related technical field (or equivalent
experience).
ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability

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