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Service Desk Analyst Jobs in Springfield, VA (NOW HIRING)

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

kgs

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests. The work splits evenly between ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and customer service skills. * Ability to document procedures and create end-user guides. * Experience working ...

Innovative Management Concepts, Inc.

Be Seen First

Service Desk Analyst (IMC00859)

Arlington, VA · On-site

$70K - $72K/yr

The service desk analyst provides analysis and troubleshooting for application-specific issues for a highly visible and high-profile Department of Defense (DoD) customer. Work Location: On-site in ...

Randstad Digital

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Serve as a Service Desk Analyst for Randstad Technologies, providing Level 1 IT support to customers through phone support and remote access. Responsibilities include assisting end users with basic ...

Innovative Management Concepts, Inc.

Be Seen First

Service Desk Analyst (IMC00859)

Arlington, VA · On-site

$70K - $72K/yr

The service desk analyst provides analysis and troubleshooting for application-specific issues for a highly visible and high-profile Department of Defense (DoD) customer. Work Location: On-site in ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Anduril Industries

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC and Apple hardware. * Extremely detailed oriented. * Excellent customer service. * Excellent ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Springfield, VA

Service Desk Analyst information

See Springfield, VA salary details

$15

$25

$37

How much do service desk analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for service desk analyst in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are popular job titles related to Service Desk Analyst jobs in Springfield, VA?

For Service Desk Analyst jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Springfield, VA look for?

The top searched job categories for Service Desk Analyst jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Service Desk Analyst jobs?

Cities near Springfield, VA with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Springfield, VA as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $52,337 per year, or $25.2 per hour.

Service Desk Analyst

CRDF Global

Arlington, VA • On-site

$30 - $35/hr

Part-time

Posted 21 days ago

Job description

Job Title
Service Desk Analyst
Location
Arlington - Arlington, VA 22201 US (Primary)
Job Type
Part-Time
Category
Information Technology
Career Level
Experienced (Non-Manager)
Travel Required
No Travel Anticipated
Job Description
CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests.
The work splits evenly between standard service desk duties (tickets, endpoints, accounts, onboarding) and building agents in Microsoft Copilot Studio and workflows in Power Automate.
Schedule & Location
  • Part-time, approximately 20 to 25 hours per week.
  • Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred.
  • Remaining hours may be worked remotely. Days and hours will be set with the IT Director.

Responsibilities
Service Desk
  • Triage and resolve tickets submitted by phone, email, chat, and the ticketing system.
  • Troubleshoot Windows devices, Microsoft 365 applications, mobile devices, printers, conference room equipment, VPN, and network connectivity.
  • Administer user accounts in Active Directory, Entra ID, and Microsoft 365, including permissions, licensing, and MFA.
  • Set up and retire devices for new hires and departures, and keep asset records current.
  • Record resolutions in the ticketing system and write knowledge base articles for common issues.

AI & Automation
  • Build and maintain agents in Microsoft Copilot Studio for common requests such as password resets, access requests, and software installations.
  • Build Power Automate workflows for ticket routing, approvals, notifications, and onboarding checklists.
  • Review ticket data to find the most repetitive requests and recommend which ones to automate first.
  • Monitor deployed agents and workflows for accuracy and correct them when needed.

Qualifications
Required
  • 3+ years of professional IT experience.
  • Experience in a service desk, help desk, or desktop support role.
  • Working knowledge of Windows, Microsoft 365, and Active Directory or Entra ID administration.
  • Experience building at least one working agent or automation in Copilot Studio, Power Automate, or a comparable tool.
  • Ability to explain technical issues to non-technical staff.
  • Ability to work onsite in Arlington, VA a minimum of two days per week.

Preferred
  • Experience with an ITSM platform such as Freshservice.
  • PowerShell or Python scripting.
  • Experience with Azure AI services, REST APIs, or JSON.
  • CompTIA A+, Microsoft 365 Fundamentals, or Power Platform Fundamentals certification.

The base pay range for this position is $30 to $35 per hour. The pay determination demends on a number of factors, including, but not limited to, relevant experience, job-related knowledge, qualifications and skills.
CRDF Global is an Equal Opportunity Employer (EOE). CRDF Global provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disabled status.

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