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Service Desk Analyst I Jobs in Springfield, VA (NOW HIRING)

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests. The work splits evenly between ...

ECS

Senior Atlassian Service Desk Analyst

Arlington, VA · On-site +1

$90K - $110K/yr

ECS is seeking a Senior Atlassian Service Desk Analyst to work remotely . ECS is searching for a passionate and driven Senior Atlassian Service Desk Analyst who enjoys working within a dynamic and ...

New

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be ...

Innovative Management Concepts, Inc.

Be Seen First

Service Desk Analyst (IMC00859)

Arlington, VA · On-site

$70K - $72K/yr

The service desk analyst provides analysis and troubleshooting for application-specific issues for ... Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents ...

Govcio LLC

Service Desk Analyst

Washington, DC · On-site

$40.11/hr

GovCIO is currently hiring for a Service Desk Analyst to support our newly awarded DFC program . This position will be located in Washington, DC and will be a fully onsite opportunity.

Govcio LLC

Service Desk Analyst

Washington, DC · On-site

$40.11/hr

GovCIO is currently hiring for a Service Desk Analyst to support our newly awarded DFC program . This position will be located in Washington, DC and will be a fully onsite opportunity.

Govcio LLC

Service Desk Analyst

Washington, DC · On-site

$40.11/hr

GovCIO is currently hiring for a Service Desk Analyst to support our newly awarded DFC program . This position will be located in Washington, DC and will be a fully onsite opportunity.

Govcio LLC

Service Desk Analyst

Washington, DC · On-site

$40.11/hr

GovCIO is currently hiring for a Service Desk Analyst to support our newly awarded DFC program . This position will be located in Washington, DC and will be a fully onsite opportunity.

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and customer service skills. * Ability to document procedures and create end-user guides. * Experience working ...

Koniag Services, Inc.

Service Desk Analyst

Vienna, VA · On-site

$55 - $85/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

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All JobsService Desk Analyst I JobsService Desk Analyst I Jobs in Springfield, VA

Service Desk Analyst I information

See Springfield, VA salary details

$15

$25

$37

How much do service desk analyst i jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk analyst i in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Springfield, VA?

For Service Desk Analyst I jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Springfield, VA look for?

The top searched job categories for Service Desk Analyst I jobs in Springfield, VA are:

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Cities near Springfield, VA with the most Service Desk Analyst I job openings:

Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,337 per year, or $25.2 per hour.

Analyst I Service Desk

Womble Bond Dickinson

Washington, DC • On-site

$51K - $92K/yr

Full-time

Posted 18 days ago

Womble Bond Dickinson rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 35 rated law firms

Job description

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Washington, D.C. office. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and system-related issues-often in time-sensitive situations. Success in this position requires strong troubleshooting skills, clear communication, and a team-oriented mindset to ensure reliable service delivery and a positive user experience.
RESPONSIBILITIES:
  • Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
  • Participate in a rotating after-hours and weekend on-call schedule shared across the team.
  • Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm's 29 locations.
  • Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
  • Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
  • Collaborate with other functional IT departments on projects and operational needs.
  • Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members.
  • Assist in regular conference room checks and support audio/video conferencing technologies.
  • Occasional travel required to assist with firm-related needs, including litigation and trial site support.

REQUIREMENTS:
  • Associate's degree or equivalent from a two-year college required; a four-year degree and relevant industry certifications preferred.
  • ITIL certification or demonstrated understanding preferred.
  • Strong knowledge of Microsoft Windows and Office; experience with legal-specific applications is highly valued.
  • Excellent written and verbal communication skills
  • Strong sense of teamwork, collaboration, and accountability in a distributed support model.
  • Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment.

COMPENSATION: The national average salary range for this role is $51,500-$92,500. Starting salary will be determined based on location, qualifications, and experience.
This position is subject to export control laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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