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Service Desk Analyst I Jobs in Springfield, VA (NOW HIRING)

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr ... Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests. The work splits evenly between ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and customer service skills. * Ability to document procedures and create end-user guides. * Experience working ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... service quality. Education and Background * IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) * ITILv4 ...

Anduril Industries

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC and Apple hardware. * Extremely detailed oriented. * Excellent customer service. * Excellent ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... service quality. Education and Background * IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) * ITILv4 ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The service desk only gets about 90 tickets daily and only a small fraction of those will be escalated to this remote person. Skills Troubleshooting, Customer service, Windows 10, Active directory ...

Anduril Industries

Service Desk Analyst

Washington, DC · On-site

$77K - $102K/yr

A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC ... This third-party service provider provides risk-intelligence services that may include analysis of ...

SecuriGence

Tier 2 Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Service Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Responsibilities : • Provide service desk support to all customer IT groups for both unclassified ... Secret, Must Have Clearance to Start • IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) • A minimum ...

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All JobsService Desk Analyst I JobsService Desk Analyst I Jobs in Springfield, VA

Service Desk Analyst I information

See Springfield, VA salary details

$15

$25

$37

How much do service desk analyst i jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk analyst i in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Springfield, VA?

For Service Desk Analyst I jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Springfield, VA look for?

The top searched job categories for Service Desk Analyst I jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Service Desk Analyst I jobs?

Cities near Springfield, VA with the most Service Desk Analyst I job openings:

Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Springfield, VA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,337 per year, or $25.2 per hour.

Service Desk Analyst

MKS2 Technologies

Arlington, VA • On-site

$30 - $35/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Service Desk Analyst 
Location: On-site in Arlington, VA.

Clearance: DoD Secret
Pay Rate: $30-$35/hr
Skills:

  • High school diploma or equivalent.
  • At start date, must possess an IAT level II certification in ACTIVE status:
    • CCNA Security
    • CySA+
    • GICSP
    • GSEC
    • Security+CE
    • CND
    • SSCP
  • 3+ years' experience as a service desk analyst with proven experience in ongoing support of client-specific application systems.
  • Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.
  • The equipment used in this position includes, but is not limited to, computers, servers, and network devices.
  • Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.
  • Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.
  • Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.
  • Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.
  • Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.
  • Support the team process and participate in cross-functional teams in a fast-paced and ITIL transitional environment.

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

  • Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, and hardware support (desktop, laptop, peripheral).
  • Perform in-person customer service and phone support service to 4,000 end-user community.
  • Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
  • Provide VIP support and communication regarding the status of incident troubleshooting and resolution.
  • Handle efficiently a high-volume ticket queue by supporting 50 - 100 tickets daily.
  • Participate in all meetings, such as, but not limited to, weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
  • Prepare accurate documentation to support and maintain a working knowledge base of service desk processes, including pertinent guidelines, regulations, compliance issues, documentation requirements, and application reference materials.
  • Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
  • Support focus teams or specialized projects to promote rapid improvement and turnaround.
  • Maintain a professional and pleasant manner using proper customer service skills via telephone and/or email.
  • Operate a 24x7x365 Service Desk.
  • Responsible for handling after-hours on-call support (when necessary).
  • Other duties as assigned.

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