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Entry Level Help Desk Analyst Jobs in Springfield, VA

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega MIOS

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 40548 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega Corporation

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega Corporation

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega MIOS

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 40431 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

Collabera

Help Desk Analyst

Ashburn, VA

$21 - $28.75/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

OneGlobe LLC

Help Desk Analyst - Tier I

Washington, DC · On-site

$23.25 - $31.75/hr

As a Help Desk Analyst, the successful candidate will be a member of the Tier 1 support team which serves as the single point of contact for providing responsive, accurate and quality customer ...

ONEGLOBE LLC

Help Desk Analyst - Tier I

Washington, DC

$23.25 - $31.75/hr

Description As a Help Desk Analyst, the successful candidate will be a member of the Tier 1 support team which serves as the single point of contact for providing responsive, accurate and quality ...

Chenega MIOS SBU

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 2 Help Desk Analyst to provide technical support, troubleshoot issues, and ensure compliance with service level objectives in a dynamic environment. Responsibilities : • ...

Chenega MIOS SBU

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 2 Help Desk Analyst to provide technical support, troubleshoot issues, and ensure compliance with service level objectives in a dynamic environment. Responsibilities : • ...

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Springfield, VA

Entry Level Help Desk Analyst information

See Springfield, VA salary details

$15

$25

$37

How much do entry level help desk analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level help desk analyst in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What does an Entry Level Help Desk Analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

What Does an Entry-Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

More about Entry Level Help Desk Analyst jobs
What are popular job titles related to Entry Level Help Desk Analyst jobs in Springfield, VA? For Entry Level Help Desk Analyst jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Analyst jobs in Springfield, VA look for? The top searched job categories for Entry Level Help Desk Analyst jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Entry Level Help Desk Analyst jobs? Cities near Springfield, VA with the most Entry Level Help Desk Analyst job openings:
Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Springfield, VA as of May 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,337 per year, or $25.2 per hour.

Help Desk Analyst

Geospatial And Cloud Analytics Inc

Quantico, VA • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:

- Provide technical support and troubleshooting assistance to end-users
- Initiate and resolves service request/problem incidents
- Install, configure, and maintain computer hardware and software
- Assist with the setup and maintenance of user accounts and permissions
- Works with system administrators and developers to ensure services/incidents are completed
- Document all support activities and resolutions in the ticketing system
- Follow standard operating procedures for incident management and escalation
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:

- Proven experience as a Help Desk Analyst or Customer Service Support
- Strong knowledge of Windows operating systems and desktop support
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Active Directory experience preferred
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!