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Entry Level Help Desk Analyst Jobs in Springfield, VA

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

... desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... CompTIA A+ certification or equivalent entry-level IT support certification. * Experience ...

kgs

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

... desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... CompTIA A+ certification or equivalent entry-level IT support certification. * Experience ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

... desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... CompTIA A+ certification or equivalent entry-level IT support certification. * Experience ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

You will help document user issues, follow troubleshooting procedures, resolve common requests, and ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Inadev

Junior Support Desk Analyst

Reston, VA · Hybrid

$45K - $55K/yr

You will help document user issues, follow troubleshooting procedures, resolve common requests, and ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

You will help document user issues, follow troubleshooting procedures, resolve common requests, and ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Socket.dev

Support Desk Analyst

Reston, VA · On-site

$55 - $75/hr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... and help maintain a strong user support experience. Key Responsibilities: * Respond to user ...

Inadev

Support Desk Analyst

Reston, VA · Hybrid

$70K - $80K/yr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... and help maintain a strong user support experience. Key Responsibilities: - Respond to user ...

Inadev

Support Desk Analyst

Reston, VA · On-site

$70K - $80K/yr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... and help maintain a strong user support experience. Key Responsibilities: - Respond to user ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Springfield, VA

Entry Level Help Desk Analyst information

See Springfield, VA salary details

$15

$25

$37

How much do entry level help desk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk analyst in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $52,337 per year, or $25.2 per hour.

HELP DESK ANALYST

U.S. Department of Defense (DOD)

Quantico, VA • On-site

$40K/yr

Full-time

Posted 4 days ago

U.S. Department Of Defense rating

7.9

Company rating: 7.9 out of 10

Based on 539 frontline employees who took The Breakroom Quiz

27th of 49 rated military and defense

Job description

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.Qualifications:

Three years of computer operations experience that demonstrates knowledge of and skill in using ADP equipment, Unix and Windows operating systems and both local and wide area networking. 

CompTIA, Microsoft and/or Cisco certifications a plus. 

Good verbal and written communication skills to deal with a variety of contacts in the organization and at field commands. 

Relevant education may be used as a substitute for experience.

Education:Employment Type: OTHER

What U.S. Department Of Defense employees say

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