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Entry Level Help Desk Analyst Jobs in Chester, VA

Sheltering Arms Institute

Help Desk Analyst

Richmond, VA · On-site

$24 - $30/hr

Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

1 point system

Help Desk Analyst

Colonial Heights, VA · On-site

$19 - $26/hr

Technical Requirements * Operating Systems: Proficiency in Windows 10/11 and macOS environments. * Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud ...

Rare Editions

Help Desk Specialist

Amelia Court House, VA · On-site

$45K - $55K/yr

IT Help Desk Specialist I Star Children's Dress Company, Inc. Location: 9120 Pridesville Road ... This is an excellent opportunity for an entry-level or early-career IT professional who enjoys ...

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

Demonstrated customer service experience, preferably in a technical support, help desk, or ... Collaborate with business analysts and developers to communicate recurring issues and recommend ...

White Lodging Services Corp

Front Desk Supervisor

Richmond, VA · On-site

$16.75 - $21.75/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

My3Tech

Technical Support Analyst 2

Petersburg, VA · On-site

$30/hr

Technical Support Analyst 2 Location : 1 Hayden Drive. Petersburg, VA, 23806 Client : state of VA ... help desk or ticketmanagement system. · Ability to lift and carry equipment weighing upto 50 ...

Mindlance

Mortgage Underwriter

Richmond, VA · On-site

This is a Mortgage Operations Help Desk role--not a traditional IT Help Desk. The analyst will provide phone-based support and troubleshoot mortgage process and system issues for Loan Officers ...

Cyber Resource

Technical Support Analyst

Petersburg, VA · On-site

... a help desk or ticketmanagement system. · Ability to lift and carry equipment weighing upto 50 pounds and perform work involving standing, walking, bending, kneeling,reaching, and climbing ladders ...

CYNET SYSTEMS

Technical Support Analyst 2

Richmond, VA · On-site

$20 - $22/hr

Knowledge of help desk ticketing systems and IT service management workflows. * Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.

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Entry Level Help Desk Analyst information

See Chester, VA salary details

$13

$22

$32

How much do entry level help desk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk analyst in Chester, VA is $22.17, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.76 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Chester, VA as of July 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,108 per year, or $22.2 per hour.

Help Desk Analyst

Sheltering Arms Institute

Richmond, VA • On-site

$24 - $30/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Help Desk Analyst
Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between Sheltering Arms and VCU Health. Bringing together Sheltering Arms' trusted brand and clinical reputation with VCU Health's nationally ranked programs and research, the Institute delivers an innovative, transdisciplinary model of rehabilitative care grounded in advanced technology, research, and evidence-based treatment.
Ranked among the nation's best rehabilitation hospitals-and the top rehabilitation provider in Virginia-by U.S. News & World Report and recognized as a Top Workplace nationally by USA Today and in Central Virginia by Richmond Times-Dispatch, our culture empowers team members to grow, innovate, and contribute to a shared mission: delivering superior outcomes and redefining what's possible in rehabilitation.
At Sheltering Arms Institute, you'll join a collaborative, patient-centered environment where your ideas, expertise, and passion can make a meaningful difference.
If you're driven to make an impact and help shape the future of rehabilitative care, we invite you to join us in reinventing rehabilitation for life beyond limits.
We are currently seeking a Help Desk Analyst to join our team. The Help Desk Analyst provides excellent customer service and desktop support for computer users across the company.
Compensation
  • $24.00 - $30.00 per hour
  • This range reflects our commitment to pay equity and market-competitive compensation.
  • Final compensation depends on experience, skills, and internal equity.

Benefits
  • Comprehensive health insurance
  • 403(b) with match
  • Generous PTO
  • EAP support
  • Tuition assistance
  • Flexible spending and health savings accounts
  • Wellness resources and employee discounts
  • And more great benefits

Responsibilities
  • Answering help desk calls and emails.
  • Provide quality response and timely service to all callers.
  • Logging help desk requests into the system, prioritizing incoming issues, triaging problems, working in the field to fix problems, and/or escalating trouble tickets as appropriate.
  • Working with other department members to install/upgrade desktop and network systems, software, and to troubleshoot and solve desktop/server problems.
  • Supports new user process from network set-up to end user education.
  • Self-motivator and able to troubleshoot technical issues without much assistance.
  • Knowledge with working on Windows 11 operating system.
  • Knowledge working with Microsoft Office products.
  • Knowledge of troubleshooting peripheral devices (printers, scanners, fax machines).
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN) and other systems.
  • Position is Monday thru Friday, 7:00AM to 3:30PM. After hours call is required on a rotational basis approximately every 3rd week.

Qualifications
  • 2+ years experience in IT field supporting users in the use of computers, networks, and printers.
  • Demonstrated knowledge of Windows operating system and network familiarity in a WAN environment is required.
  • Excellent customer service skills are required.
  • Able to organize and prioritize work independently.
  • Strong written and verbal communications.
  • Bachelor's degree in IT or related field is preferred.
  • Windows certification is preferred.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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