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Entry Level Help Desk Analyst Jobs in Chester, VA

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... A background in Help Desk technical support, ideally in an academic or corporate setting. Physical ...

BBG, INC.

Commercial Real Estate Analyst

Richmond, VA · Remote

Description This entry-level Analyst opportunity offers on-the-job learning and, an education on ... The position involves a mixture of desk and field work, with new challenges and opportunities ...

Markel Corporation

Business Analyst

Glen Allen, VA · On-site

$74 - $128/hr

... help others reach theirs. Join us and play your part in something special! The Support Analyst is ... This role will partner closely with Service Desk, Deskside Support, Tier 2 Operations, and ITSM to ...

CYNET SYSTEMS

Technical Support Analyst 2

Petersburg, VA · On-site

$20 - $25/hr

Experience using a help desk or ticketing system. * Availability to work scheduled evenings, weekends, holidays, and other non-standard hours. Responsibilities: * Provide daily operational support ...

Asta CRS Inc.

Be Seen First

Junior Analyst

Richmond, VA · On-site

$28 - $30/hr

This entry-level role involves collaborating with various teams to assist in research, reporting ... help optimize business operations. Responsibilities * Collect and organize data from multiple ...

New

nLeague

Technical Support Analyst

Richmond, VA · On-site

Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving ... Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular ...

IDT

Retail Sales Specialist

Richmond, VA

$34K - $39K/yr

Interact with multiple levels of support including Operations/Sales, Finance, and Help Desk. What ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

IDT

Retail Sales Specialist

Richmond, VA · On-site

$34K - $39K/yr

Interact with multiple levels of support including Operations/Sales, Finance, and Help Desk. What ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

IDT

Retail Sales Specialist

Richmond, VA

$34K - $39K/yr

Interact with multiple levels of support including Operations/Sales, Finance, and Help Desk. What ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Robert Half

Staff Accountant

Glen Allen, VA · On-site

$26 - $29/hr

Examine Medicare and Medicaid records through desk-based audit procedures to identify discrepancies ... Analyze financial data and audit findings to help resolve issues, clarify variances, and support ...

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Chester, VA

Entry Level Help Desk Analyst information

See Chester, VA salary details

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How much do entry level help desk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk analyst in Chester, VA is $22.17, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.76 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Chester, VA as of July 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,108 per year, or $22.2 per hour.

Technical Support Analyst

nLeague

Colonial Heights, VA • On-site

$25 - $30/hr

Contractor

Re-posted 23 days ago

Job description

Job ID: 791880

Position:   Technical Support Analyst

Client: VSU 

Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location)

Duration: 4 Months(Possibility of extension)

100% ON SITE

ABOUT THE ROLE

100% on site with  1 Possible Telework Day

Key Responsibilities

  • Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.
  • Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow).
  • Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues.
  • Escalation: Recognize when a problem is beyond Tier 1 scope and route it to the appropriate specialist with clear, concise notes.
  • Knowledge Base Growth: Contribute to our internal "How-To" guides to help users (and the team) help themselves.

Technical Requirements

  • Operating Systems: Proficiency in Windows 10/11 and macOS environments.
  • Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.
  • Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.
  • Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships).
  • Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.

What We’re Looking For:

Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users.

Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.
Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe.
Clear Communication: The "Translate Tech-to-Human" skill—explaining complex fixes in simple, jargon-free language.
Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.

Our Commitment to You

We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.

Requirements & Qualifications

Minimum Qualifications

·       Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).

·       Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).

·       Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.

Preferred Skills

·       Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.

·       Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

Physical Requirements

·       Ability to work 100% on-site with possible Telework options

·       Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.