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Remote Desktop Support Analyst Jobs in Chester, VA

INFO ORIGIN INC

Sr. Desktop Support Tech 2

Richmond, VA · Remote

$26 - $30/hr

Sr. Desktop Support Tech 2 Location: Richmond, VA Job Type: Contract (Long-Term) Work Schedule ... Hands-on experience with SCCM/SMS and remote support tools. * Excellent troubleshooting, analytical ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

You'll analyze and troubleshoot software issues, using insights from data logs and development ... remote support sessions. Your knowledge will guide customers through the implementation and ...

Sentara Healthcare

Benefits Coding Analyst

Richmond, VA · On-site +1

This position is remote however, candidates must be able to commute to our Richmond location. The ... In support of our mission "to improve health every day," this is a tobacco-free environment. For ...

Sentara Health

Benefits Coding Analyst

Richmond, VA · Remote

$10K/mo

This position is remote however, candidates must be able to commute to our Richmond location. The ... In support of our mission "to improve health every day," this is a tobacco-free environment. For ...

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How much do remote desktop support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support analyst in Chester, VA is $24.75, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $27.64 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are popular job titles related to Remote Desktop Support Analyst jobs in Chester, VA? For Remote Desktop Support Analyst jobs in Chester, VA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Analyst jobs in Chester, VA look for? The top searched job categories for Remote Desktop Support Analyst jobs in Chester, VA are:
What cities near Chester, VA are hiring for Remote Desktop Support Analyst jobs? Cities near Chester, VA with the most Remote Desktop Support Analyst job openings:
Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Chester, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $51,474 per year, or $24.7 per hour.

Sr. Desktop Support Tech 2

INFO ORIGIN INC

Richmond, VA • Remote

$26 - $30/hr

Full-time

Posted 6 days ago

Job description

Sr. Desktop Support Tech 2

Location: Richmond, VA
Job Type: Contract (Long-Term)
Work Schedule: Onsite (5 Days/Week)
Interview Process: Video Interview followed by In-Person Interview

Job Overview

We are seeking an experienced Sr. Desktop Support Tech 2 to provide onsite desktop support for a long-term contract in Richmond, Virginia. The ideal candidate will have strong technical troubleshooting skills, experience supporting Windows environments, and excellent customer service abilities.

Responsibilities
  • Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
  • Install, configure, troubleshoot, and maintain Windows 11 (or higher) operating systems.
  • Support Microsoft Office, Outlook, and Microsoft 365 applications.
  • Perform laptop refreshes, hardware replacements, and software installations.
  • Utilize SCCM, SMS, Remote Desktop, Dameware, and other remote support tools.
  • Diagnose and resolve hardware, software, and network-related issues.
  • Run reports, identify recurring technical issues, and recommend improvements.
  • Deliver excellent customer service while resolving end-user support requests.
  • Document support activities and maintain accurate service records.
Required Qualifications
  • Minimum 4 years of Desktop Support or IT Support experience.
  • Strong knowledge of Windows operating systems (Windows 11 or higher).
  • Experience with PC hardware, BIOS, drivers, peripherals, and networking.
  • Hands-on experience with SCCM/SMS and remote support tools.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience gathering customer feedback and improving support processes.
  • Ability to work independently and as part of a team.
  • Willingness to learn and adapt to new technologies.
Preferred Skills
  • Experience with Microsoft 365 administration.
  • Enterprise desktop support experience.
  • Knowledge of IT service management best practices.

Work Location: Richmond, VA (Onsite)

Employment Type: Long-Term Contract

Local candidates to Virginia are highly preferred.