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Service Desk Analyst I Jobs in Springfield, VA (NOW HIRING)

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA

$48K - $52K/yr

... Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate and resolve service requests ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K - $52K/yr

... Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate and resolve service requests ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

... Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate and resolve service requests ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... Provide quality customer service and IT-related support to application users in a dynamic and fast ...

Socket.dev

Support Desk Analyst

Reston, VA · On-site

$55 - $75/hr

The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond ... Respond to user inquiries, incidents, service requests, access questions, and functional support ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

The Tier 1 Help Desk Analyst collaborates closely with other IT teams to restore service, identify ... root causes, and recommend system enhancements that improve user experience and system performance.

Inadev

Support Desk Analyst

Reston, VA · Hybrid

$70K - $80K/yr

The Support Desk Analyst provides front-line assistance to users and stakeholders ... You will respond to questions, document incidents and service requests, troubleshoot common issues ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

The Tier 1 Help Desk Analyst collaborates closely with other IT teams to restore service, identify ... root causes, and recommend system enhancements that improve user experience and system performance.

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

The Tier 1 Help Desk Analyst collaborates closely with other IT teams to restore service, identify ... root causes, and recommend system enhancements that improve user experience and system performance.

ASM Research

Service Desk Manager

Lorton, VA · On-site

Supervise, schedule, and mentor Service Desk Analysts/Agents handling customer calls, chats, and tickets. * Serve as the escalation point for complex, sensitive, or dissatisfied-customer issues.

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All JobsService Desk Analyst I JobsService Desk Analyst I Jobs in Springfield, VA

Service Desk Analyst I information

See Springfield, VA salary details

$15

$25

$37

How much do service desk analyst i jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service desk analyst i in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Springfield, VA?

For Service Desk Analyst I jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Springfield, VA look for?

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Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,337 per year, or $25.2 per hour.

Help Desk Analyst

Geospatial And Cloud Analytics Inc

Quantico, VA • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:

- Provide technical support and troubleshooting assistance to end-users
- Initiate and resolves service request/problem incidents
- Install, configure, and maintain computer hardware and software
- Assist with the setup and maintenance of user accounts and permissions
- Works with system administrators and developers to ensure services/incidents are completed
- Document all support activities and resolutions in the ticketing system
- Follow standard operating procedures for incident management and escalation
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:

- Proven experience as a Help Desk Analyst or Customer Service Support
- Strong knowledge of Windows operating systems and desktop support
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Active Directory experience preferred
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!