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Senior Itsm Analyst Jobs in Springfield, VA (NOW HIRING)

Guidehouse

Sr. ServiceNow Business Analyst - HRSD

Mclean, VA · On-site

$93K - $120K/yr

Strong knowledge of ServiceNow platform capabilities, including ITSM, SPM, GRC, App Engine, and ... to senior leadership and delivering training to diverse user groups. * Strong analytical and ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ... analysis for ServiceNow platform issues and IT service disruptions, documenting actions and ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ... analysis for ServiceNow platform issues and IT service disruptions, documenting actions and ...

Guidehouse

Sr. ServiceNow Business Analyst - HRSD

Mclean, VA · On-site

$93K - $120K/yr

Strong knowledge of ServiceNow platform capabilities, including ITSM, SPM, GRC, App Engine, and ... to senior leadership and delivering training to diverse user groups. * Strong analytical and ...

CGI Inc.

Sr. Technical Analyst

Fairfax, VA · On-site

Sr. Technical Analyst Category: Software Development/ Engineering Main location: United States ... Other areas of focus may include data analytics and architecture, cloud services, ITSM, AI, and ...

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All JobsItsm Analyst JobsSenior Itsm Analyst JobsSenior Itsm Analyst Jobs in Springfield, VA

Senior Itsm Analyst information

See Springfield, VA salary details

$55.9K

$114.7K

$148.8K

How much do senior itsm analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior itsm analyst in Springfield, VA is $114,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $143,100.00 per year, depending on experience, location, and employer.

What is a Senior ITSM Analyst?

A Senior ITSM (IT Service Management) Analyst is a professional responsible for overseeing and optimizing IT service management processes within an organization. They analyze, design, implement, and improve ITSM practices to ensure efficient delivery of IT services according to industry standards like ITIL. Their role often includes managing incident, problem, and change management processes, ensuring compliance, and working with stakeholders to enhance service quality. Senior ITSM Analysts also mentor junior staff and help drive continuous improvement initiatives within the IT department.

How does a Senior ITSM Analyst typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM Analyst regularly works with teams from IT operations, development, and business units to identify and implement service improvements. This often involves facilitating meetings to review incident and problem trends, coordinating process enhancements, and ensuring changes align with organizational goals. The analyst acts as a bridge between technical staff and stakeholders, translating business needs into actionable ITSM strategies. Effective communication and a proactive approach to stakeholder engagement are key to success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a Senior ITSM Analyst, and why are they important?

To thrive as a Senior ITSM Analyst, you need in-depth knowledge of ITIL frameworks, process analysis, and service management best practices, usually supported by a bachelor’s degree in IT or a related field and ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with reporting and analytics tools, is typically required. Strong problem-solving, communication, and stakeholder management skills help you drive process improvements and ensure alignment with business objectives. These skills and qualities are crucial for optimizing IT service delivery, fostering operational efficiency, and ensuring positive user experiences.

What is the difference between Senior Itsm Analyst vs Itsm Analyst?

AspectSenior Itsm AnalystItsm Analyst
Required CertificationsITIL, ServiceNow certifications, relevant technical certificationsITIL, ServiceNow certifications often preferred
Work EnvironmentSupports complex ITSM processes, mentors junior staffHandles daily ITSM operations, incident management
Employer & Industry UsageUsed in large enterprises, IT service providersCommon in organizations with ITSM frameworks

The main difference between a Senior Itsm Analyst and an Itsm Analyst lies in experience level and responsibilities. Senior Itsm Analysts typically handle more complex issues, mentor team members, and have advanced certifications. Both roles are essential in organizations implementing ITSM frameworks like ITIL, often working in similar environments but at different levels of expertise.

What job categories do people searching Senior Itsm Analyst jobs in Springfield, VA look for?

The top searched job categories for Senior Itsm Analyst jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Senior Itsm Analyst jobs?

Cities near Springfield, VA with the most Senior Itsm Analyst job openings:

Senior Itsm Analyst jobs near you
Infographic showing various Senior Itsm Analyst job openings in Springfield, VA as of August 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 100% In-person job distribution, with an average salary of $114,737 per year, or $55.2 per hour.

Senior ServiceNow Developer / ITSM Solutions Consultant

SmartIPlace

Washington, DC • On-site

Contractor

Re-posted 5 days ago

Job description

Hi,

I hope you are doing well.

Please find the job details below:

Job Title: Senior ServiceNow Developer / ITSM Solutions Consultant
Location: Washington, DC

Requirement
Client is seeking a Senior ServiceNow Developer / ITSM Solutions Consultant to serve as a high-impact, strategic partner between our client’s business stakeholders and technology teams in Washington, D.C.
This hybrid role bridges the gap between technical execution and business strategy, combining advanced ServiceNow development with business analysis, process optimization, and cutting-edge AI enablement.
The successful candidate will champion the transformation of ServiceNow into an enterprise-wide service delivery engine, leveraging ITSM Pro, Automation, and Now Assist (AI) capabilities to drastically improve employee experiences, streamline workflows, and drive operational efficiency.
Key Responsibilities
Strategic Advisory & Business Analysis: Act as the primary liaison between business stakeholders and technical teams to gather, analyze, and document complex business requirements.
Process Optimization: Evaluate existing business processes and design scalable, modern workflows that maximize the value of Enterprise Service Management (ESM).
Core Platform Development: Configure, customize, and develop robust solutions within the ServiceNow platform, ensuring alignment with architectural best practices.
AI & Automation Drive: Lead the adoption and implementation of ServiceNow’s advanced features, including ITSM Pro, Automation, and AI-driven capabilities via Now Assist.
Solution Architecture: Translate high-level business objectives into technical designs that are scalable, maintainable, and minimize technical debt.
Change & Adoption Support: Facilitate platform training, create documentation, and support organizational change management to ensure high user adoption of new features.
Qualifications
Experience: Minimum of 5–7 years of hands-on experience in ServiceNow development, configuration, and implementation, with a proven track record in a senior or consultative role.
Technical Expertise: Deep knowledge of the ServiceNow ITSM suite, workflow configuration, scripting (JavaScript), and integration points.
AI & Advanced Features: Direct experience or strong working knowledge of ServiceNow ITSM Pro features, automation tools, and Generative AI capabilities (Now Assist).
Consultative Skills: Exceptional business analysis, requirements gathering, and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.
Education & Certifications: Bachelor’s degree in Computer Science, Information Systems, or a related field; ServiceNow Certified Application Specialist (CAD) or Certified Implementation Specialist (CIS-ITSM) strongly preferred.
Location/Clearance: Ability to work on-site/hybrid in the Washington, D.C. area (and meet any specific client-side clearance or public trust requirements if applicable).
 
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About Smart-iPlace

Sourced by ZipRecruiter

SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Irving, TX, US

Year founded

2021

Social media

Facebook

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