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Senior Itsm Analyst Jobs in Springfield, VA (NOW HIRING)

Guidehouse

ServiceNow Senior Business Analyst

Mclean, VA · On-site

$98K - $163K/yr

Serve as a Senior Business Analyst supporting the Platforms - ServiceNow team. * Partner with ... Familiarity with ITSM, ITOM, CMDB, or other enterprise service management processes. * Experience ...

JCS Solutions LLC

Senior AI OPS Engineer

Arlington, VA · On-site

$120K - $165K/yr

JCS Solutions LLC is seeking a Senior AIOps Engineer to support critical mission operations within ... ITSM solutions (ServiceNow) for automated root cause analysis and remediation. * Machine Learning:

JCS Solutions LLC

Senior AI OPS Engineer

Fort Belvoir, VA · On-site

$150K - $174K/yr

JCS Solutions LLC is seeking a Senior AIOps Engineer to support critical mission operations within ... ITSM solutions (ServiceNow) for automated root cause analysis and remediation. * Machine Learning:

JCS Solutions LLC

Senior AI OPS Engineer

Fort Belvoir, VA · On-site

$150K - $174K/yr

JCS Solutions LLC is seeking a Senior AIOps Engineer to support critical mission operations within ... ITSM solutions (ServiceNow) for automated root cause analysis and remediation. * Machine Learning:

The Evolvers Group

Senior Product Manager

Washington, DC · On-site

$120 - $170/hr

Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision ... Deep understanding of ITSM principles and frameworks * Experience managing helpdesk/service desk ...

Providge Consulting

Product Mananger

Washington, DC · On-site

$143K - $189K/yr

Senior Product Manager Industry: Information Technology / Enterprise Software / IT Service ... ITSM) workflows and platform capabilities. * Conduct user research, workflow analysis, journey ...

kgs

Data Analyst (HQ)

Washington, DC · Hybrid

This individual will work closely with the Senior Program Manager, program leadership, and site ... Hands-on experience with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or ...

kgs

Data Analyst (HQ)

Washington, DC · Hybrid

This individual will work closely with the Senior Program Manager, program leadership, and site ... Hands-on experience with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or ...

Providge Consulting

Product Mananger

Washington, DC · On-site

$143K - $189K/yr

Senior Product Manager Industry: Information Technology / Enterprise Software / IT Service ... ITSM) workflows and platform capabilities. * Conduct user research, workflow analysis, journey ...

Koniag, Inc.

Data Analyst (HQ)

Washington, DC · On-site

This individual will work closely with the Senior Program Manager, program leadership, and site ... Hands-on experience with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or ...

Koniag, Inc.

Data Analyst (HQ)

Washington, DC · On-site

This individual will work closely with the Senior Program Manager, program leadership, and site ... Hands-on experience with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or ...

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Showing results 21-40

All JobsItsm Analyst JobsSenior Itsm Analyst JobsSenior Itsm Analyst Jobs in Springfield, VA

Senior Itsm Analyst information

See Springfield, VA salary details

$55.9K

$114.7K

$148.8K

How much do senior itsm analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior itsm analyst in Springfield, VA is $114,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $143,100.00 per year, depending on experience, location, and employer.

What is a Senior ITSM Analyst?

A Senior ITSM (IT Service Management) Analyst is a professional responsible for overseeing and optimizing IT service management processes within an organization. They analyze, design, implement, and improve ITSM practices to ensure efficient delivery of IT services according to industry standards like ITIL. Their role often includes managing incident, problem, and change management processes, ensuring compliance, and working with stakeholders to enhance service quality. Senior ITSM Analysts also mentor junior staff and help drive continuous improvement initiatives within the IT department.

How does a Senior ITSM Analyst typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM Analyst regularly works with teams from IT operations, development, and business units to identify and implement service improvements. This often involves facilitating meetings to review incident and problem trends, coordinating process enhancements, and ensuring changes align with organizational goals. The analyst acts as a bridge between technical staff and stakeholders, translating business needs into actionable ITSM strategies. Effective communication and a proactive approach to stakeholder engagement are key to success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a Senior ITSM Analyst, and why are they important?

To thrive as a Senior ITSM Analyst, you need in-depth knowledge of ITIL frameworks, process analysis, and service management best practices, usually supported by a bachelor’s degree in IT or a related field and ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management, along with reporting and analytics tools, is typically required. Strong problem-solving, communication, and stakeholder management skills help you drive process improvements and ensure alignment with business objectives. These skills and qualities are crucial for optimizing IT service delivery, fostering operational efficiency, and ensuring positive user experiences.

What is the difference between Senior Itsm Analyst vs Itsm Analyst?

AspectSenior Itsm AnalystItsm Analyst
Required CertificationsITIL, ServiceNow certifications, relevant technical certificationsITIL, ServiceNow certifications often preferred
Work EnvironmentSupports complex ITSM processes, mentors junior staffHandles daily ITSM operations, incident management
Employer & Industry UsageUsed in large enterprises, IT service providersCommon in organizations with ITSM frameworks

The main difference between a Senior Itsm Analyst and an Itsm Analyst lies in experience level and responsibilities. Senior Itsm Analysts typically handle more complex issues, mentor team members, and have advanced certifications. Both roles are essential in organizations implementing ITSM frameworks like ITIL, often working in similar environments but at different levels of expertise.

What job categories do people searching Senior Itsm Analyst jobs in Springfield, VA look for?

The top searched job categories for Senior Itsm Analyst jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Senior Itsm Analyst jobs?

Cities near Springfield, VA with the most Senior Itsm Analyst job openings:

Senior Itsm Analyst jobs near you
Infographic showing various Senior Itsm Analyst job openings in Springfield, VA as of August 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 100% In-person job distribution, with an average salary of $114,737 per year, or $55.2 per hour.

Senior ServiceNow Business Analyst / Coordinator / Project Manager

System One

Washington, DC • Remote

$94K - $122K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Job Title: Senior ServiceNow Business Analyst / Coordinator / Project Manager Location: Washington, DC – candidates MUST be LOCAL to the DMV area Type: 6 months contract – good chance to extend or roll perm Work Model: Remote for now - possibly quarterly onsite or potential for future onsite requirements Security Clearance: Ability to obtain Public Trust - candidates will be allowed to start without Public Trust within two weeks’ time. Overview We are seeking a Senior ServiceNow Business Analyst / Coordinator / Project Manager to lead ServiceNow initiatives in a federal environment. This role will partner with business and technical teams to gather requirements, manage projects, drive process improvements, and support ServiceNow implementations and enhancements. The ideal candidate brings a strong mix of business analysis, project coordination, stakeholder management, and ServiceNow expertise, with the ability to successfully manage multiple priorities in an Agile environment. Public Trust clearance is required. Responsibilities

  • Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements.
  • Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.
  • Translate business requirements into detailed user stories, functional specifications, and acceptance criteria.
  • Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience.
  • Support backlog management, prioritization, and requirements traceability.
  • Lead ServiceNow implementation, enhancement, integration, and optimization projects.
  • Develop and maintain project plans, schedules, milestones, risk registers, and status reports.
  • Manage project scope, timelines, budgets, resources, dependencies, and deliverables.
  • Facilitate Agile ceremonies, stakeholder meetings, and governance reviews.
  • Monitor project performance and proactively identify and mitigate risks and issues.
  • Serve as the primary liaison between business stakeholders, ServiceNow developers, architects, testing teams, and leadership.
  • Coordinate cross-functional teams to ensure timely execution of project activities.
  • Track action items, decisions, and dependencies across multiple workstreams.
  • Prepare executive-level communications, presentations, dashboards, and status updates.
  • Support organizational change management, training, and adoption efforts.
  • Support implementations and enhancements across ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and CSM.
  • Collaborate with technical teams on solution design, integrations, workflows, and automation initiatives.
  • Participate in testing activities including UAT planning, execution, and defect management.
  • Ensure compliance with ServiceNow best practices and organizational governance standards.
Requirements
  • Bachelor's degree in Information Systems, Business Administration, Project Management, or related field.
  • 8+ years of experience as a Business Analyst, Project Manager, Program Coordinator, or related role.
  • 5+ years supporting ServiceNow implementations and enhancements.
  • Strong understanding of Agile, Scrum, and hybrid delivery methodologies.
  • Experience creating Business Requirements Documents (BRDs), Functional Requirements, User Stories, Process Flows, Project Plans, and Executive Status Reports.
  • Proven experience managing multiple concurrent projects and stakeholders.
  • Excellent analytical, problem-solving, organizational, and communication skills.
  • AI experience with drafting user stories, converting technical configurations into plain-language, and creating project support documentation.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2 #LI-CB5

Ref: #851-Rockville-S1