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Entry Level Customer Support Jobs in Springfield, IL

Murphy USA

Assistant Manager

Springfield, IL · On-site

Assisting customers * Operating cash register * Restocking merchandise * Supporting Store Manager with store operations REQUIREMENTS: * This is an entry-level role into management. No management ...

UniFirst

Route Service Supervisor- UniFirst

Lincoln, IL

$54K - $81K/yr

... customers per day - ranging from small family owned businesses to major corporate locations ... This is an entry level management position for a career minded individual interested in advancement.

Advance Auto Parts

Salesperson

Springfield, IL

What is a Salesperson? Entry level sales position capable of supporting the DIY business and ... Provide excellent selling experience for DIY customer visits and phone calls * Achieve personal ...

ADB

Mini Crew Foreman - Travel

Springfield, IL

$30/hr

... to support the company's mission, vision, and values. OUR MISSION: We are a customer-centric ... entry level equipment operations, placing fiber, loading materials, operating equipment, leading ...

ADB Wireless

Mini Crew Foreman - Travel

Springfield, IL · On-site

$30/hr

... to support the company's mission, vision, and values. OUR MISSION: We are a customer-centric ... entry level equipment operations, placing fiber, loading materials, operating equipment, leading ...

Advance Auto Parts, Inc.

Salesperson

Springfield, IL · On-site

What is a Salesperson? Entry level sales position capable of supporting the DIY business and ... Provide excellent selling experience for DIY customer visits and phone calls * Achieve personal ...

Advance Auto Parts, Inc.

Salesperson

Springfield, IL · On-site

What is a Salesperson? Entry level sales position capable of supporting the DIY business and ... Provide excellent selling experience for DIY customer visits and phone calls * Achieve personal ...

Advance Auto Parts

Salesperson

Springfield, IL

What is a Salesperson? Entry level sales position capable of supporting the DIY business and ... Provide excellent selling experience for DIY customer visits and phone calls * Achieve personal ...

Krispy Kreme

Doughnut Server

Springfield, IL

$12.75 - $16.25/hr

... ensure complete customer satisfaction. This is an entry level opportunity with no previous ... S., we supported more than 83,000 fundraising events, raising nearly $37 million. Loving Planet:

Krispy Kreme

Doughnut Server

Springfield, IL · On-site

$12.75 - $16.25/hr

... ensure complete customer satisfaction. This is an entry level opportunity with no previous ... S., we supported more than 83,000 fundraising events, raising nearly $37 million. Loving Planet:

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Springfield, IL

Entry Level Customer Support information

See Springfield, IL salary details

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How much do entry level customer support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for entry level customer support in Springfield, IL is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Springfield, IL? The most popular types of Customer Support jobs in Springfield, IL are:
What are popular job titles related to Entry Level Customer Support jobs in Springfield, IL? For Entry Level Customer Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Springfield, IL look for? The top searched job categories for Entry Level Customer Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Entry Level Customer Support jobs? Cities near Springfield, IL with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
General Application

General Application

Landmark of Taylorville

Springfield, IL • On-site

$40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Are you passionate about cars and committed to delivering exceptional customer experiences? The Landmark Automotive Group of Springfield Illinois, a local leader in automotive retail industry, is always interested in motivated individuals to join our sales, service, parts and administrative support departments. We are seeking career-minded professionals to help us grow and uphold our commitment to customer satisfaction.
About us
Landmark Automotive Group is a leading name in the automotive retail industry, known for our commitment to excellence, integrity, and providing outstanding service to our community. Serving Springfield Illinois and the surrounding counties from six dealership locations, we value our employees and offer a supportive environment that provides opportunities for professional development and career growth.
We are always interested in hiring energetic, driven, and friendly team players to contribute to our success. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for the automotive field. While experience is a plus, we are willing to provide paid training for the right candidates who demonstrate enthusiasm and dedication to learning.
Available positions
We are hiring for a range of positions across our sales, service, parts and administrative teams.
Benefits
We offer a comprehensive compensation and benefits package that may include:
  • Competitive wages, commissions and bonus potential; ranging from entry level $15.00 - $17.00 an hour to highly commissioned salespeople at a range of $40,000 to well over $100,00 per year.
  • Health, dental, vision and life insurance.
  • 401(k) with company match.
  • Paid time off and vacation pay
  • Ongoing paid training and professional development opportunities.
  • Employee purchase and service discounts.

How to apply
If you are a motivated individual who is ready to start a rewarding career in the automotive industry, we want to hear from you. Please submit your resume, or apply, at resume@landmarkauto.com or visit our website at www.landmarkauto.com to apply.
Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE

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