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Entry Level Customer Support Jobs in Springfield, IL

Sunbelt Rentals

Union Yard Associate

Springfield, IL · On-site

$14.75 - $19.50/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Porter Hostler, Yard Hand, Yard Jockey, Yard Spotter, Entry Level Mechanic, Mechanic Trainee ...

Sunbelt Rentals

Union Yard Associate

Springfield, IL · On-site

$14.75 - $19.50/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Porter Hostler, Yard Hand, Yard Jockey, Yard Spotter, Entry Level Mechanic, Mechanic Trainee ...

Advance Auto Parts, Inc.

Salesperson

Springfield, IL · On-site

What is a Salesperson? Entry level sales position capable of supporting the DIY business and ... Provide excellent selling experience for DIY customer visits and phone calls * Achieve personal ...

Advance Auto Parts

Salesperson

Springfield, IL · On-site

What is a Salesperson? Entry level sales position capable of supporting the DIY business and ... Provide excellent selling experience for DIY customer visits and phone calls * Achieve personal ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Springfield, IL

Entry Level Customer Support information

See Springfield, IL salary details

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How much do entry level customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level customer support in Springfield, IL is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Springfield, IL?

The most popular types of Customer Support jobs in Springfield, IL are:

What are popular job titles related to Entry Level Customer Support jobs in Springfield, IL?

For Entry Level Customer Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Springfield, IL look for?

The top searched job categories for Entry Level Customer Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Entry Level Customer Support jobs?

Cities near Springfield, IL with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,169 per year, or $20.8 per hour.

Retail Part Time Store Associate

Office Depot

Springfield, IL • On-site

$15/hr

Part-time

Retirement

Re-posted 5 days ago

Office Depot rating

5.3

Company rating: 5.3 out of 10

Based on 350 frontline employees who took The Breakroom Quiz

548th of 734 rated retailers

Job description


As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable manner, creating a positive shopping experience while driving sales.
As a Store Associate, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. Through enthusiasm and expertise, Store Associates will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Store Associate will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, & Courageous. In addition, as an entry level Store Associate, you will be trained in technology and print products/services, ensuring you're equipped with the knowledge to assist customers effectively. You will apply cutting-edge sales principles to create satisfying customer interactions, contributing to the growth of our business.
We believe that the Store Associate role is essential in driving our store's success through inspiring sales brilliance and exceptional service in key areas such as Print and Technology. The ideal Store Associate should be passionate about sales, delivering exceptional service, and driving operational excellence.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
Customer Centric Experience:
  • Supports a positive customer-centric experience by proactively acknowledging and engaging every customer.
  • Utilizes and understands the selling program to promote the sale of the best solution as well as additional products and/or services.
  • Maintains awareness of planned advertisements, promotions, and sales and loyalty programs.

Store Operations Commitment:
  • Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment.
  • Adheres to all standards related to signage labeling and merchandise presentation.
  • Follows the established sorting and stocking guidelines and completes freight processes.
  • Ensures freight sorting area is organized and setup in accordance with guidelines.
  • Scans, investigates, and fills inventory lows and outs daily.

Print and Tech Expertise:
  • Works to continually develop personal selling skills and product knowledge through sales and service tools provided which includes successful completion, at minimum, of Tech, Print, and other applicable training.
  • Continued education in these areas is expected, up to and including designated certifications, if required.

Sales Techniques:
  • Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts.
  • Performs other duties as assigned.

Education & Experience:
  • High school diploma or equivalent preferred
  • No prior experience required

Skills & Competencies:
  • Basic computer skills; able to use technology to access and input job-related information
  • Good interpersonal and communication skills to build relationships with clients and associates
  • Ability to read, write, and count accurately to complete documentation, use training tools, and process inventory
  • Client-focused, positive, engaging, and action-oriented, with a passion for our brand, products, services, and solutions.

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button.

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About Office Depot

Sourced by ZipRecruiter

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Industry

Office supplies and stationery stores

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1986

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