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Entry Level Customer Support Jobs in Springfield, IL

VIOC

Entry-level Lube Tech/Technician

Springfield, IL · On-site

$16.75/hr

Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ... Quick, free, and confidential well-being support for all areas of life, including personal and work ...

ADB

Laborer II - Travel - CDL required

Springfield, IL · On-site

$24/hr

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... Provides training and support to entry level laborers ensuring compliance to ADB's operating and ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Springfield, IL

Entry Level Customer Support information

See Springfield, IL salary details

$10

$20

$30

How much do entry level customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for entry level customer support in Springfield, IL is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Springfield, IL?

The most popular types of Customer Support jobs in Springfield, IL are:

What are popular job titles related to Entry Level Customer Support jobs in Springfield, IL?

For Entry Level Customer Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Springfield, IL look for?

The top searched job categories for Entry Level Customer Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Entry Level Customer Support jobs?

Cities near Springfield, IL with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,169 per year, or $20.8 per hour.

Clinical Support Assistant

Springfield, IL • On-site

Springfield Clinic
Health Care and Social Assistance • 1 - 5K employees
Learn more about Springfield Clinicexternal

$17.34 - $25.14/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Springfield Clinic rating

6.9

Company rating: 6.9 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

Job description


The Clinical Support Assistant is responsible for functioning as an entry level assistant to the physician, optometrist, NP/PA, and licensed/certified personnel in the areas of direct and indirect patient care.
Job Relationships
Reports to the Operations Manager
Principal Responsibilities
  • Follow all Clinic policies including the Dress Code Policy, Attendance, and Clinic Performance Standards.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standard
  • Assist in answering phones.
  • Clean clinical areas before and after each patient use.
  • Prepare patient for physician exam/procedure.
  • Interview patient to determine chief complaint and medical history.
  • Take vital signs and document results.
  • Organize all medical information and place in the record.
  • Complete department task list as appropriate.
  • May perform office common procedures with supervision such as but not limited to blood draws, suture removal, staple removal, etc. after training.
  • May perform common point of care tests with supervision such as vision screenings, urine analysis, glucose, A1C, etc. after training.
  • May perform medication administration with supervision after training.
  • Schedule appointments effectively and efficiently according to patient needs.
  • Attend all educational sessions for job role.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

Education/Experience
  • Patient experience preferred. Strong interest in healthcare field.
  • High school or GED.
  • Must have CNA certification

Licenses/Certificates
  • Certification/licensure must be obtained within 90 days of eligibility of taking exam.
  • Eligibility examples include:
    • 90 days from authorization to test letter for NCLEX
    • 90 days from CMA program graduation
    • 90 days from one year work anniversary in eligible setting
  • Current CPR certification per American Heart Association guidelines within 30 days of hire date.

Working Environment
  • Works in office setting during the hours the Clinic is available to patients/families.
  • Sitting vs. standing averages to 50-50%.
  • Minimal lifting requirements. Occasional lifting required for orthopedics, geriatrics and internal medicine.

PHI/Privacy Level
HIPAA1

What Springfield Clinic employees say

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