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Entry Level Customer Success Manager Jobs in Raleigh, NC

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Success Manager to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Coloplast

Account Success Manager - Carolinas

Raleigh, NC · On-site

$85 - $95/hr

The Account Success Manager is a field-based extension of the Territory Management and Referral ... Partner with Referral Coordinators, Territory Managers, Customer Service, and Operations teams to ...

Syneoshealth

Sr Tech Customer Success Analyst

Morrisville, NC · On-site

$82K - $109K/yr

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services ... Requirements Management and Analysis: Properly prioritizes business line and enterprise demands ...

DoiT

Customer Marketing Manager

Raleigh, NC · Remote

It works closely with Customer Success Managers (CSMs) and Account Managers (AMs) to turn customer insight into targeted, revenue-generating marketing. You will partner with CSM and AM teams, Product ...

Wolters Kluwer

Customer Service Technology Specialist

Cary, NC · Hybrid

$15.75 - $20.75/hr

The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: The Customer Service ...

Wolters Kluwer

Customer Service Technology Specialist

Cary, NC · Hybrid

$15.75 - $20.75/hr

The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: The Customer Service ...

Wolters Kluwer

Customer Service Technology Specialist

Cary, NC · Hybrid

$15.75 - $20.75/hr

The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: The Customer Service ...

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site +1

$31.50 - $42/hr

You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Raleigh, NC

Entry Level Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do entry level customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for entry level customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

How to get hired as an entry level customer success manager?

To get hired as an entry-level customer success manager, candidates should develop strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and demonstrate a customer-focused attitude. Relevant internships, certifications in customer service or product management, and a basic understanding of the company's industry can improve chances. Entry-level roles often require a bachelor's degree and the ability to work collaboratively in a team environment.

What are the most commonly searched types of Customer Success Manager jobs in Raleigh, NC?

The most popular types of Customer Success Manager jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Customer Success Manager jobs in Raleigh, NC?

For Entry Level Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Customer Success Manager jobs?

Cities near Raleigh, NC with the most Entry Level Customer Success Manager job openings:

Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Technical Account Manager - USA

VAST Data

Raleigh, NC • On-site, Remote

Full-time

Re-posted 4 days ago

Key responsibilities

  • Manage customer installations, upgrades, break-fix, and expansions to ensure smooth onsite engagements.

  • Build trusted customer relationships and respond to technical support issues efficiently.

  • Lead and coordinate customer review meetings and advocate for customer needs and feature requests.

Job description

Description
VAST Data is looking for a Customer Success Manager to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
Summary
As a member of the Customer Success team you will be You will be a part of VAST "Flight Crew" for our customers, working with a small team of Support Engineers to handle all post-sales activity for the customer. As the Customer Success Manager, you will regarded by customers as the 'one-hand-to-shake' for all things, post-sale. You will be a member of the virtual account team (Sales, SE as the proverbial 'quarterback' for the account. You will be conversant and knowledgeable in the VAST Data product, you'll manage daily operations for the account, and manage escalations for your particular customer(s). You will be responsible for ensuring customer installations and upgrades are well planned, go smoothly, and capture lessons learned and action items (with due dates and owners). You will work with engineering to submit and advocate for bugs and feature requests on behalf of customer, and work with the account SE to ensure that new features and functionality are adopted by the customer.
The Role
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working collaboratively on the back-end to bring the right skillsets together to solve the customer problem efficiently and effectively.
  • Manage customer installations, upgrades, break-fix and expansions for the customer to make sure onsite engagements go smoothly., partnering with Sales, Professional Services and sometimes external partners.
  • Lead and coordinate weekly, monthly, and quarterly customer review meetings.
  • Understand and advocate for customer use cases, unique requirements and needs.
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Ensure account teams are kept aware of status and activities.
  • Lead your pod of Customer Success team members, knowing when and how to leverage different skillsets and helping to focus the team on the customers' priorities.
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements
  • Customer obsessed.
  • Self-starter. You don't wait for direction. You know what to do in order to take care of the customer.
  • Ability to manage your own time. We're a growing global team and a fully remote company.
  • Highly organized. We track everything in tickets and dashboards.
  • Ability to context-switch in a fast-paced, changing environment
  • Excellent business written and verbal technical communication and presentation skills.
  • Ability to deftly manage and defuse hot customer situations.
  • Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world.
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
  • Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting
  • An advantage to candidates that have In-depth knowledge and hands-on experience with storage, S3 and high-performance computing.
  • MS or B.Sc. in CS, CE, EE or related fields.
  • Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
  • Be flexible. We're a growing company. Your responsibilities will change and evolve based on the needs of the business.
  • Team player. Don't be a jerk. Disagree and commit.

Apply