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Entry Level Customer Success Manager Jobs in Raleigh, NC

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Success Manager to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Syneoshealth

Sr Tech Customer Success Analyst

Morrisville, NC · On-site

$82K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services ... Requirements Management and Analysis: Properly prioritizes business line and enterprise demands ...

Syneos Health Inc

Sr Tech Customer Success Analyst

Morrisville, NC · On-site

$82K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sr Tech Customer Success Analyst Syneos Health ® is a leading fully-integrated life sciences ... Requirements Management and Analysis • Properly prioritizes business line and enterprise demands ...

York Telecom Corporation

On-Site Technical Manager

Cary, NC · On-site

$100K - $120K/yr

  • Retirement

Reports the Customer Success Manager for day to day priorities and tasks. Roles and Responsibilities: This position reports directly to the dedicated Customer Success Manager. This position will ...

HomeTeam Pest Defense

Customer Experience Representative

Durham, NC · On-site

$35K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

HomeTeam Pest Defense

Customer Experience Representative

Durham, NC · On-site

$35K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

Critter Control

Customer Experience Representative

Durham, NC · On-site

$35K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

Western Pest Services

Customer Experience Representative

Durham, NC · On-site

$35K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by ... Basic / entry level understanding of computers * Entry level skill on use of company telephone ...

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Showing results 41-60

All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Raleigh, NC

Entry Level Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do entry level customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for entry level customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

How to become an entry level customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant experience can be gained through internships, volunteering, or entry-level roles in customer service, and obtaining certifications like Customer Success Manager (CSM) can enhance your qualifications.

What are the most commonly searched types of Customer Success Manager jobs in Raleigh, NC?

The most popular types of Customer Success Manager jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Customer Success Manager jobs in Raleigh, NC?

For Entry Level Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Customer Success Manager jobs?

Cities near Raleigh, NC with the most Entry Level Customer Success Manager job openings:

Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% In-person, 4% Hybrid, and 11% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Customer Success & Retention Specialist

Air Experts Raleigh Heating and Air

Raleigh, NC • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Success & Retention Specialist
- Join Our Award-Winning Team!
Location: 2730 Rowland Rd. Raleigh, NC 27615
At Air Experts Heating, Cooling and Plumbing, we've been proudly serving our community for over 35 years-and our success comes from putting people first. We're looking for a Digital Lead Coordinator to join our team in Raleigh. In this role, you'll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we're known for.
Why You'll Love Working Here
We believe great work deserves great rewards. When you join Air Experts, you'll enjoy:
  • Pay Range: $20 per hour + monthly bonus potential and commissions
  • Weekly Pay On Friday
  • Comprehensive Benefits Package - Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000.
  • Financial Security - 401K with company match to help build your future.
  • Work-Life Balance - Generous paid time off and paid holidays.
  • Perks & Discounts - Employee discounts on all our services, plus an Employee Referral Program.
  • Professional Growth - Ongoing training, development, and a supportive team culture.
  • Award-Winning Team - Be part of a company recognized for outstanding customer service and community commitment.

What You'll Do
  • Monitor and triage incoming customer requests from email, website forms, and digital platforms.
  • Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team.
  • Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits.
  • Manage online appointment scheduling through digital tools and CRM systems.
  • Document and track all customer interactions in the CRM for accuracy and follow-up.
  • Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
  • Look for opportunities to improve customer satisfaction and streamline digital processes.

What We're Looking For
  • High school diploma or equivalent; some college a preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Comfortable handling a high volume of customer emails, chats and messages.
  • Tech-savvy with CRM systems (ServiceTitan experience preferred).
  • A customer-first attitude with a friendly, professional approach.
  • Ability to work independently and as part of a collaborative team.

Schedule
This is a full-time, hybrid position at our North Raleigh location.
Sunday-Thursday 9:30AM-6:30PM Sunday is remote, all other days in office.
If you're looking for a rewarding career where what you do matters, Apply Today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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