ZipRecruiter

Log In

2

Entry Level Customer Success Manager Jobs in Raleigh, NC

Acquire

Marketing Representative ENTRY LEVEL

Raleigh, NC · On-site

$45K - $60K/yr

Our award-winning management training program constantly trains and produces exceedingly capable ... From achieving personal success to lifting others up to do the same, we all rise together. Our ...

Litera

Customer Activation & Adoption Specialist

Raleigh, NC · On-site

$16.50 - $21.75/hr

... Success, BDR/SDR, Support, or SaaS account management Experience managing outbound engagement to existing SaaS customers post-sale Experience working with legal professionals or legal operations ...

next page

Showing results 1-20

All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Raleigh, NC

Entry Level Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do entry level customer success manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for entry level customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What are some common challenges Entry Level Customer Success Managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an Entry Level Customer Success Manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What job makes $10,000 a month without a degree?

A high-level Customer Success Manager can potentially earn $10,000 or more per month through commissions, bonuses, and performance-based pay, especially in SaaS or tech companies. Success in this role often depends on strong communication skills, industry knowledge, and experience rather than formal education, with some positions offering remote work and flexible schedules.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Manager, and why are they important?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

How much does a CSM get paid?

Entry-level Customer Success Managers typically earn between $50,000 and $70,000 annually, depending on location, industry, and company size. Salaries can increase with experience, certifications, and proficiency with customer relationship management (CRM) tools.

What are the 4 pillars of customer success?

The four pillars of customer success are onboarding, adoption, retention, and expansion. For an Entry Level Customer Success Manager, understanding these pillars helps in building strong customer relationships, ensuring product value, and driving long-term growth. Mastery of communication skills and familiarity with customer success tools support effective management of these areas.

How to be a customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant certifications, such as in customer service or project management, can also enhance your qualifications, and gaining experience through internships or related roles like support or sales can help build relevant expertise.
What are the most commonly searched types of Customer Success Manager jobs in Raleigh, NC? The most popular types of Customer Success Manager jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Customer Success Manager jobs in Raleigh, NC? For Entry Level Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Entry Level Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Customer Success Manager jobs? Cities near Raleigh, NC with the most Entry Level Customer Success Manager job openings:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, 5% Hybrid, and 19% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.
Technical Customer Success Analyst- US Based (Hybrid)

Technical Customer Success Analyst- US Based (Hybrid)

Syneos Health Careers

Morrisville, NC

Other

Posted 21 days ago

Syneos Health rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

18th of 71 rated pharmaceutical

Job description

Description
Technical Customer Success Analyst- US Based (Hybrid)
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver - for one another, our customers, and, most importantly, for those in need.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
The Tech Customer Success Analyst II ensures that Syneos Health technology products and services can be leveraged effectively and provide value to both internal and external end-users and customers.
Responsibilities
  • Assist operational and business development teams in understanding and using Syneos technology solutions effectively within a specific business area. Provide basic guidance and support to ensure appropriate usage of the products. (e.g. clinical, commercial, etc.).
  • Provide data and information to more senior customer success analysts and other teams to identify emerging customer (internal and external) needs and alignment of current solutions to those needs.
  • Develop relationships with internal technology product users and external customers, where appropriate, to facilitate product-driven value.
  • In collaboration with product teams, support training and onboarding of product users to streamline pathways to success and continually refine engagement approaches.
  • Manage communication with internal and external product users, ensuring a communication pathway to product teams and streamlining the addressing of issues and needs through feedback focused on improvement of products and solutions.
  • Review, organize, and provide customer feedback, information, and requirements in regard to product usage and provide it to product teams for continuous improvement.
  • Track Customer Success, ROI, and KPI initiatives related to supported products for both internal and external usage.
  • Work collaboratively with other teams to onboard new products and services that will benefit business growth.
Qualifications
  • Bachelor's degree in business, Life Sciences, or Technology, or equivalent experience
  • Experience in a technology-focused Customer Success role, preferably in the Life Sciences or a related field.
  • Self-starter who is proactive in their interactions and demonstrates excellent follow-through.
  • Excellent verbal and written communication skills to effectively interact with product users
  • Experience with technology and/or the life sciences market strongly preferred.
  • Accountability and personal organization are essential

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Summary
The Tech Customer Success Analyst II ensures that Syneos Health technology products and services can be leveraged effectively and provide value to both internal and external end-users and customers.

What Syneos Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply