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Entry Level Customer Service Jobs in Indiana (NOW HIRING)

DR Horton

Customer Service Tech

Fort Wayne, IN · On-site

$17 - $23/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will ...

D.R. Horton, Inc

Customer Service Tech

Fort Wayne, IN

$17 - $23/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will ...

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Entry Level Customer Service information

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How much do entry level customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are typical career advancement opportunities for Entry Level Customer Service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What is an Entry Level Customer Service job?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in the Entry Level Customer Service position, and why are they important?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are the most commonly searched types of Customer Service jobs in Indiana? The most popular types of Customer Service jobs in Indiana are:
What are popular job titles related to Entry Level Customer Service jobs in Indiana? For Entry Level Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service jobs in Indiana look for? The top searched job categories for Entry Level Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Customer Service jobs? Cities in Indiana with the most Entry Level Customer Service job openings:
Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Indiana as of May 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.
Customer Service Advisor

Customer Service Advisor

The Guitar Center Company

Indianapolis, IN • On-site

Full-time

Posted 13 days ago

Guitar Center rating

5.8

Company rating: 5.8 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

389th of 713 rated retailers

Job description

KEY RESPONSIBILITIES
The Customer Service Advisor position at Guitar Center is an entry level role in our Contact Center for individuals who are passionate about music and excited to begin a career in the music retail industry. In this role, your number one priority is to ensure that every customer feels valued, supported, and completely satisfied with their experience. As a Customer Service Advisor, you will be the first point of contact for customer service. You will help answer questions, provide clear guidance, and support customers as they explore musical instruments and gear. While sales are an important part of the role, understanding customer needs, and creating positive interactions is the primary focus.
Customer Engagement
  • Serve as the first point of contact for customers and provide friendly, professional support through phone, email cases, and chat.
  • Own customer experiences by utilizing existing policy and procedure as well as gear knowledge to resolve customer concerns
  • Use effective and strong communication skills to understand customer needs on a deeper level.
  • Use that gained understanding to partner with the customer and navigate to the most appropriate solution using existing empowerment rights.
  • Delight by building strong connections with customers by aiming for one call resolution and follow-through.

Sales and Revenue Support
  • Support sales goals by using strong communication and product knowledge to create positive and helpful customer interactions.
  • Recommend additional products that fit the customer's interests, focusing on enhancing their overall musical experience and satisfaction.
  • Execute sales transactions, ensuring accuracy and efficiency.

Product Knowledge
  • Build a solid understanding of the musical instruments, gear, and accessories offered at Guitar Center.
  • Stay informed about new products, promotions, and industry trends so you can share accurate and current information with customers.
  • Participate in ongoing training and development sessions to strengthen both product knowledge and customer experience skills.

Digital Engagement
  • Use digital tools and platforms to communicate with customers and highlight product features and benefits.
  • Record customer interaction notes accurately in Salesforce and OMS to ensure strong follow up and service.

Team Collaboration
  • Partner with other team members to share knowledge, learn from one another, and improve the customer experience.
  • Take part in team meetings and contribute to a supportive and positive work environment.

Professional Experience and Requirements
  • Strong communication skills with the ability to build rapport and create positive connections with customers.
  • A customer focused mindset with a commitment to delivering excellent service above all else.
  • Passion for music and a basic understanding of musical instruments and gear.
  • Ability to learn quickly and stay productive in a fast-paced environment.
  • Comfortable using computers and digital communication tools.
  • Education or experience in Music Technology, Audio Production, or Music Business is helpful but not required.
  • Previous experience in sales, service, or retail, especially within the music industry, is a plus.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobârelated requirements
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1â818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

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About Guitar Center

Sourced by ZipRecruiter

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westlake Village, CA, US

Year founded

1964

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