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Entry Level Csr Jobs in Indiana (NOW HIRING)

Million Air

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... High School Diploma or equivalent * Entry level position * Ability to work evenings, weekends, and ...

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Entry Level Csr information

See Indiana salary details

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How much do entry level csr jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for entry level csr in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What does an entry level CSR do?

An entry level Customer Service Representative (CSR) is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle incoming calls, emails, or chats from customers, document interactions, and escalate issues as needed. Entry level CSRs are expected to maintain a positive attitude, work efficiently, and follow company policies to ensure customer satisfaction and support business operations.

What are some common challenges faced by entry-level customer service representatives and how can they be managed?

Entry-level Customer Service Representatives (CSRs) often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning company systems quickly. To manage these challenges, it's important to stay organized, actively listen to customers, and seek guidance from more experienced team members. Many companies provide structured training and continuous support, so taking advantage of these resources can help new CSRs build confidence and develop effective problem-solving skills.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic office applications is common. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What is the difference between Entry Level Csr vs Customer Service Representative?

AspectEntry Level CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCommon in retail, telecom, hospitalityWidespread across various industries including retail, finance, healthcare
Search & Comparison IntentEntry level roles, beginner customer support jobsExperienced roles, career progression in customer service

Both roles focus on customer interaction, but Entry Level Csr typically refers to initial support positions requiring minimal experience, while Customer Service Representative can include more experienced roles with additional responsibilities. Understanding these differences helps job seekers target the right positions based on their experience level.

How to get into entry level customer service with no experience?

Entry level customer service positions often require minimal experience and focus on strong communication, problem-solving, and a positive attitude. Candidates can improve their chances by highlighting transferable skills, gaining familiarity with customer service tools like CRM software, and demonstrating a willingness to learn during interviews.

What are the most commonly searched types of Csr jobs in Indiana?

The most popular types of Csr jobs in Indiana are:

What are popular job titles related to Entry Level Csr jobs in Indiana?

For Entry Level Csr jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Entry Level Csr jobs in Indiana look for?

The top searched job categories for Entry Level Csr jobs in Indiana are:

What cities in Indiana are hiring for Entry Level Csr jobs?

Cities in Indiana with the most Entry Level Csr job openings:

Entry Level Csr jobs near you
Infographic showing various Entry Level Csr job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative

Indianapolis, IN • On-site

Million Air
Aviation • 501 - 1,000 employees
Learn more about Million Airexternal

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Million Air rating

5.8

Company rating: 5.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description


Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

Responsibilities and Duties of the Customer Service Representative:

  1. Greet customers in a friendly, professional manner
  2. Provide concierge services to pilots and customers including making reservations as required
  3. Invoicing for services rendered to customers and pilots
  4. Record customer preferences in Million Air internal system
  5. Proactive preparation for all incoming aircraft
  6. Provides timely feedback to the company regarding service failures or customer concerns
  7. Partner with line service team to meet and exceed customer's service expectations
  8. Keep hospitality bar stocked with snacks and beverages
  9. Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

  1. Customer focus- naturally outgoing/extroverted
  2. Communicate with customers and employees in person, on phone, and through radio communications
  3. Strong computer skills including Microsoft office products and point of sale programs
  4. Basic mathematical knowledge
  5. Strong attention to detail and ability to multi-task
  6. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  7. Bi-lingual is a plus

Reporting Relationship

This position reports to the Customer Service Manager.

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

  1. Must be able to lift 25 pounds
  2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
  4. 21 years+ with valid drivers license.

Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings, weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

  1. Customer service experience preferably in the service industry
  2. High School Diploma or equivalent
  3. Entry level position
  4. Ability to work evenings, weekends, and holidays
  5. Acceptable driving record
  6. Ability to pass a background check
  7. Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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