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Head Csr Jobs in Indiana (NOW HIRING)

Baskin Robbins

CSR Associate

Ferdinand, IN · On-site

$14.50 - $19.75/hr

It is expected that the Customer Service Representative will demonstrate a high degree of ... Use arms above head/shoulder level. * Stand for periods up to eight hours. * Perform maintenance ...

Dunkin

CSR Associate

Ferdinand, IN

$14.50 - $19.75/hr

It is expected that the Customer Service Representative will demonstrate a high degree of ... Use arms above head/shoulder level. * Stand for periods up to eight hours. * Perform maintenance ...

Polyram USA

Customer Service Representative

Evansville, IN

$15.25 - $20.75/hr

Customer Service Representative Polyram Compounds, LLC is seeking an experienced and motivated Customer Service Representative to join our team. As the Customer Service Representative, you will be ...

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

dbi

Customer Service Representative

Evansville, IN

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Belcan

Customer Service Representative

Lafayette, IN · On-site

$24/hr

Associate Customer Service Rep I Location: Lafayette, IN 47903 Duration: 12 Months Contract (Temp to Perm) Pay Rate : $24/hr. Shift Time: 1st shift, 06:30 AM - 03:00 PM Job Details: * Level I: 0-3 ...

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Head Csr information

What are Head CSRs?

Head CSRs, or Head Customer Service Representatives, are professionals responsible for overseeing customer service teams and ensuring high-quality support for an organization's clients. They manage day-to-day operations, handle escalated customer issues, train staff, and implement service policies to improve customer satisfaction. Head CSRs also analyze service metrics, coordinate with other departments, and play a key role in developing strategies to enhance the overall customer experience. Their leadership ensures the team meets performance targets and maintains a positive company reputation.

What are the key skills and qualifications needed to thrive as a Head CSR (Customer Service Representative), and why are they important?

To thrive as a Head CSR, strong leadership, in-depth customer service knowledge, and experience in team management are essential, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, call center software, and reporting tools is typically required. Exceptional communication, conflict resolution, and motivational skills help foster a positive team environment and ensure excellent service delivery. These skills and qualities are crucial for driving team performance, maintaining customer satisfaction, and achieving organizational goals.

What is the difference between Head Csr vs Customer Service Manager?

AspectHead CsrCustomer Service Manager
ResponsibilitiesOversees customer service strategies, manages teams, and develops policiesManages daily customer service operations, handles escalations, and supervises staff
Required CredentialsTypically requires leadership experience, customer service background, and relevant certificationsRequires experience in customer service, leadership skills, and often a related degree
Work EnvironmentStrategic, leadership-focused, often in corporate officesOperational, team-oriented, often in call centers or customer service departments

The Head Csr focuses on strategic leadership and policy development for customer service, while the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Csr is more senior and strategic in scope.

What are some common challenges faced by a Head of Customer Service Relations (CSR), and how can they be addressed?

A Head of Customer Service Relations often encounters challenges such as maintaining high team morale during periods of high customer demand, ensuring consistent service quality across channels, and effectively managing escalated customer issues. Addressing these challenges requires strong leadership, regular training, and clear communication protocols. Collaborating closely with other departments, such as sales and product development, also helps in providing holistic solutions to customer concerns and improving overall service delivery.
What are the most commonly searched types of Csr jobs in Indiana? The most popular types of Csr jobs in Indiana are:
Head Csr jobs near you
Infographic showing various Head Csr job openings in Indiana as of June 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
CSR (Customer Service Rep)

CSR (Customer Service Rep)

Summers Plumbing Heating & Cooling

Columbus, IN

$29K - $34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Summers Plumbing Heating & Cooling rating

7.2

Company rating: 7.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

151st of 276 rated repair and maintenance companies

Job description

Summers Plumbing, Heating, & Cooling is actively searching for a self-motivated full-time CSR (Customer Service Rep) to join our HVAC and plumbing office team. Can we count on you to smile through the phone? Are you a customer care superstar? Are you interested in starting a career with a stable, respected, and sought-after home services company? If so, read on!

We offer our home services CSRs a highly competitive compensation of $29,000-$34,500/year plus commission. Don't forget about our well-rounded benefits package that includes medical, dental, vision, life insurance, and a company-matched 401(k) plan! We believe in fostering a positive work atmosphere where our employees are happy to come to work! Come join our team and apply today!

ABOUT SUMMERS OF COLUMBUS

Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!

Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!

A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REP)

As one of our best Customer Service Reps, you arrive each day determined to serve the needs of our customers and staff. Without our customer relations, we wouldn't be able to keep our clients informed, educated, and smiling. You quickly build and maintain relationships and effectively demonstrate superb interpersonal skills.

A strong flow of communication helps keep our office running smoothly. Your exceptional communication skills help you clearly explain our HVAC and plumbing products to new and existing clients. In an effort to keep our records up to date, you document every customer interaction. With an understanding of our company's core values and services, you happily fit right in!

QUALIFICATIONS

  • Customer service experience
  • Positive and professional demeanor
  • Great written and verbal communications skills
  • Able to pass a background check and drug screening

Can you efficiently work independently and with a high-functioning office team? Do you have experience in customer care and support? Are you proactive, reliable and punctual? Are you customer-focused and results-driven? Can you uphold composure under pressure? Are you service-oriented, patient, and able to empathize with others? If so, you're just the CSR (Customer Service Rep) we're looking for, apply today!

WORK SCHEDULE

Our CSRs (Customer Service Reps) appreciate working a full-time schedule that includes working from 8:00am-5:00pm.

ARE YOU READY TO JOIN OUR TEAM?

If you're a customer service rockstar who's looking to launch their career with a reputable home services company, fill out our initial 3-minute, mobile-friendly application. We can't wait to meet you!

Location: 47201

What Summers Plumbing Heating & Cooling employees say

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