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Head Csr Jobs in Indiana (NOW HIRING)

Summers of Marion Inc.

Customer Service Rep (CSR)

Columbus, IN · On-site

$29K - $34K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our Customer Service Representatives (CSRs) earn a competitive wage of $29,000-$34,500/year plus commission, and enjoy a typical full-time schedule working 8am-5pm . We recognize that our CSRs are ...

Best Way Disposal

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

Customer Service Representative Job Duties: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer ...

Q5 Connections

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Evansville, Indiana, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

Equnited

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Customer Service Rep Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing ...

AYS

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer ...

dbi

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

PLS

Customer Service Representative

East Chicago, IN · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering ...

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Head Csr information

What is a head CSR?

Head CSRs, or Head Customer Service Representatives, are professionals responsible for overseeing customer service teams and ensuring high-quality support for an organization's clients. They manage day-to-day operations, handle escalated customer issues, train staff, and implement service policies to improve customer satisfaction. Head CSRs also analyze service metrics, coordinate with other departments, and play a key role in developing strategies to enhance the overall customer experience. Their leadership ensures the team meets performance targets and maintains a positive company reputation.

What are the key skills and qualifications needed to thrive as a head CSR?

To thrive as a Head CSR, strong leadership, in-depth customer service knowledge, and experience in team management are essential, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, call center software, and reporting tools is typically required. Exceptional communication, conflict resolution, and motivational skills help foster a positive team environment and ensure excellent service delivery. These skills and qualities are crucial for driving team performance, maintaining customer satisfaction, and achieving organizational goals.

What is the difference between Head Csr vs Customer Service Manager?

AspectHead CsrCustomer Service Manager
ResponsibilitiesOversees customer service strategies, manages teams, and develops policiesManages daily customer service operations, handles escalations, and supervises staff
Required CredentialsTypically requires leadership experience, customer service background, and relevant certificationsRequires experience in customer service, leadership skills, and often a related degree
Work EnvironmentStrategic, leadership-focused, often in corporate officesOperational, team-oriented, often in call centers or customer service departments

The Head Csr focuses on strategic leadership and policy development for customer service, while the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Csr is more senior and strategic in scope.

What are some common challenges faced by a head CSR, and how can they be addressed?

A Head of Customer Service Relations often encounters challenges such as maintaining high team morale during periods of high customer demand, ensuring consistent service quality across channels, and effectively managing escalated customer issues. Addressing these challenges requires strong leadership, regular training, and clear communication protocols. Collaborating closely with other departments, such as sales and product development, also helps in providing holistic solutions to customer concerns and improving overall service delivery.
What are the most commonly searched types of Csr jobs in Indiana? The most popular types of Csr jobs in Indiana are:
Head Csr jobs near you
Infographic showing various Head Csr job openings in Indiana as of June 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Rep (CSR)

Summers of Marion Inc.

Columbus, IN • On-site

$29K - $34K/yr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

Summers Plumbing, Heating, and Cooling of Columbus, IN is hiring for a full-time Customer Service Representative (CSR) to join our office team. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected HVAC and plumbing company? Would you enjoy answering phones and providing great customer care in a fast-paced office environment? If so, read on!
Our Customer Service Representatives (CSRs) earn a competitive wage of $29,000-$34,500/year plus commission, and enjoy a typical full-time schedule working 8am-5pm. We recognize that our CSRs are the face of our company, so we are happy to provide a generous benefits package that includes medical, dental, vision, life insurance, and a company-matched 401(k) plan! If this sounds like the right opportunity for you, apply today!
ABOUT SUMMERS OF COLUMBUS
Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!
Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)
As a full-time Customer Service Rep, you arrive each day determined to provide superb customer care to our clients and help keep our office running smoothly. Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us! Your excellent communication skills and attention to detail ensure that their needs are met. You clearly explain our HVAC and plumbing products to new and existing clients ensuring that they are well taken care of and feel comfortable in their product solutions. In an effort to keep our records up to date, you document every customer interaction. You love that you get to interact with people every day and enjoy keeping busy!
QUALIFICATIONS OF A CUSTOMER SERVICE REP (CSR)
  • Previous customer service experience
  • Strong written and verbal communications skills
  • Can pass a background check and drug screening

Do you want to help people? Do you have a positive and professional demeanor? Are you dependable and reliable? Are you someone that finds great satisfaction in being rewarded for a job well done? Would you like to work with a close-knit team of professionals? If so, you may be perfect for this Customer Service Rep (CSR) position!
ARE YOU READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Location: 47201

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