ZipRecruiter

Log In

1

Head Csr Jobs in Indiana (NOW HIRING)

Martin Inc.

Customer Service Representative

Fort Wayne, IN · On-site

$14.75 - $20/hr

Customer Service Representative As a Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be ...

XPO

Customer Service Representative

South Bend, IN · On-site

$22.10/hr

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

FastSigns

Customer Service Representative

Indianapolis, IN · On-site

$18 - $25/hr

Paid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training ...

Circle K

Customer Service Representative

Brownstown, IN · On-site

$14 - $19/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Charlestown, IN · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Lawrenceburg, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

West Lafayette, IN · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

previous page

Showing results 41-60

All JobsHead Csr JobsHead Csr Jobs in Indiana

Head Csr information

What is a head CSR?

Head CSRs, or Head Customer Service Representatives, are professionals responsible for overseeing customer service teams and ensuring high-quality support for an organization's clients. They manage day-to-day operations, handle escalated customer issues, train staff, and implement service policies to improve customer satisfaction. Head CSRs also analyze service metrics, coordinate with other departments, and play a key role in developing strategies to enhance the overall customer experience. Their leadership ensures the team meets performance targets and maintains a positive company reputation.

What are the key skills and qualifications needed to thrive as a head CSR?

To thrive as a Head CSR, strong leadership, in-depth customer service knowledge, and experience in team management are essential, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, call center software, and reporting tools is typically required. Exceptional communication, conflict resolution, and motivational skills help foster a positive team environment and ensure excellent service delivery. These skills and qualities are crucial for driving team performance, maintaining customer satisfaction, and achieving organizational goals.

What is the difference between Head Csr vs Customer Service Manager?

AspectHead CsrCustomer Service Manager
ResponsibilitiesOversees customer service strategies, manages teams, and develops policiesManages daily customer service operations, handles escalations, and supervises staff
Required CredentialsTypically requires leadership experience, customer service background, and relevant certificationsRequires experience in customer service, leadership skills, and often a related degree
Work EnvironmentStrategic, leadership-focused, often in corporate officesOperational, team-oriented, often in call centers or customer service departments

The Head Csr focuses on strategic leadership and policy development for customer service, while the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Csr is more senior and strategic in scope.

What are some common challenges faced by a head CSR, and how can they be addressed?

A Head of Customer Service Relations often encounters challenges such as maintaining high team morale during periods of high customer demand, ensuring consistent service quality across channels, and effectively managing escalated customer issues. Addressing these challenges requires strong leadership, regular training, and clear communication protocols. Collaborating closely with other departments, such as sales and product development, also helps in providing holistic solutions to customer concerns and improving overall service delivery.
What are the most commonly searched types of Csr jobs in Indiana? The most popular types of Csr jobs in Indiana are:
Head Csr jobs near you
Infographic showing various Head Csr job openings in Indiana as of June 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Representative

Martin Inc.

Fort Wayne, IN • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Customer Service Representative

As a Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."

Key Responsibilities:

  • Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer.
  • Assists Customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery.
  • Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required
  • Enters and tracks customer orders from inception through delivery.
  • Expedites customer products or raw materials as required.
  • Communicates with sales as required to assist customers with setup, parts, and daily operations.
  • Demonstrates consistent, professional, customer-oriented, dependable, and on-time performance.
  • Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change.
  • Performs other duties as assigned.

Requirements:

  • Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
  • Ability to communicate effectively with customers, sales, suppliers, and other team members.
  • Ability to make decisions based on information available.
  • Ability to follow verbal and written instructions within specified time frames.
  • Possession of intermediate to advanced MS Office and general computer skills.
  • Experience with CSD software preferred
  • 2 Years of experience in Industrial Supply or Safety Product Customer Service preferred
  • Bachelor Degree in Business or related field preferred or equivalent experience.

What Makes Martin Different:

  • Our low-cost, low-deductible individual and family healthcare plans
  • 8 paid holidays
  • Weekly Pay

Benefits:

  • 401(k)
  • Dental Insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

Full-time

Monday - Friday

7:30 a.m. - 4:30 p.m.

No weekends

Apply