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Head Csr Jobs in Indiana (NOW HIRING)

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban ...

kirbyrisk

Customer Service Representative

Lafayette, IN

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Lafayette, IN Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment?

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban ...

kirbyrisk

Customer Service Representative

Lafayette, IN · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Lafayette, IN Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment?

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban ...

FastSigns

Customer Service Representative

Indianapolis, IN · On-site

$18 - $25/hr

Paid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training ...

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban ...

Leidos

Customer Service Representative

Indianapolis, IN · On-site

$19.42/hr

As a Customer Service Representative , you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance ...

Worldwide Foam

Customer Service Representative

Elkhart, IN · On-site

$24 - $25.50/hr

Our Customer Service Representatives work closely with our sales, warehouse, and procurement teams to deliver high levels of client service while upholding our core values and business objectives.

New

kirbyrisk

Customer Service Representative

Terre Haute, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative - Electrical Supply Terre Haute, IN Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact ...

kirbyrisk

Customer Service Representative

Terre Haute, IN

$15.25 - $20.75/hr

Customer Service Representative - Electrical Supply Terre Haute, IN Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact ...

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All JobsHead Csr JobsHead Csr Jobs in Indiana

Head Csr information

What is a head CSR?

Head CSRs, or Head Customer Service Representatives, are professionals responsible for overseeing customer service teams and ensuring high-quality support for an organization's clients. They manage day-to-day operations, handle escalated customer issues, train staff, and implement service policies to improve customer satisfaction. Head CSRs also analyze service metrics, coordinate with other departments, and play a key role in developing strategies to enhance the overall customer experience. Their leadership ensures the team meets performance targets and maintains a positive company reputation.

What are the key skills and qualifications needed to thrive as a head CSR?

To thrive as a Head CSR, strong leadership, in-depth customer service knowledge, and experience in team management are essential, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, call center software, and reporting tools is typically required. Exceptional communication, conflict resolution, and motivational skills help foster a positive team environment and ensure excellent service delivery. These skills and qualities are crucial for driving team performance, maintaining customer satisfaction, and achieving organizational goals.

What are some common challenges faced by a head CSR, and how can they be addressed?

A Head of Customer Service Relations often encounters challenges such as maintaining high team morale during periods of high customer demand, ensuring consistent service quality across channels, and effectively managing escalated customer issues. Addressing these challenges requires strong leadership, regular training, and clear communication protocols. Collaborating closely with other departments, such as sales and product development, also helps in providing holistic solutions to customer concerns and improving overall service delivery.

What is the difference between Head Csr vs Customer Service Manager?

AspectHead CsrCustomer Service Manager
ResponsibilitiesOversees customer service strategies, manages teams, and develops policiesManages daily customer service operations, handles escalations, and supervises staff
Required CredentialsTypically requires leadership experience, customer service background, and relevant certificationsRequires experience in customer service, leadership skills, and often a related degree
Work EnvironmentStrategic, leadership-focused, often in corporate officesOperational, team-oriented, often in call centers or customer service departments

The Head Csr focuses on strategic leadership and policy development for customer service, while the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Csr is more senior and strategic in scope.

What are the most commonly searched types of Csr jobs in Indiana?

The most popular types of Csr jobs in Indiana are:

Head Csr jobs near you
Infographic showing various Head Csr job openings in Indiana as of June 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Representative

Leidos

Indianapolis, IN • On-site

$19.42/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Reply to calls and emails from the public regarding housing and FHA mortgages.

  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.

  • Document customer email and phone communications within an internal database.

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

81st of 500 rated business services

Job description

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
What's in it for you?
  • Monday - Friday schedule with no weekend work
  • Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans
  • Immediate and ongoing training to support your success
  • Discounted Leidos stock purchase and other Employee Discounts
  • Company-wide career mobility
  • Company-sponsored Public Trust eligibility upon hire
  • Voluntary overtime may be available based on business needs
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
  • 11 paid holidays per year

Please Note:
  • This position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241
  • The pay rate is $19.42 per hour

Customer Service Representative Opportunities available:
  • Full-time
  • 10:00 am - 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am - 8:00 pm ET based on customer needs)

As a Customer Service Representative, you will:
  • Reply to calls and emails from the public on housing and FHA mortgages.
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
  • Document customer email and phone communications within an internal database.

To be a successful Customer Service Representative, you will possess:
  • Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:
  • Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.
  • High School diploma or General Educational Development (GED) certificate.
  • Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
  • Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:
  • Call Center (Omnichannel) background.
  • Experience in rental property management or mortgage servicing, including handling complaints.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.
# HUDFHA
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
August 25, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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