Role Overview
The Case Associate provides comprehensive client support by assisting with intake, assessments, crisis response, case documentation, administrative coordination, resource referrals, community outreach, and collaborative team efforts while continuously developing skills to enhance service delivery and organizational success.
Job Responsibilities
- Assist in conducting client intake and assessments, gathering relevant information to support service planning.
- Help maintain accurate case files and documentation, ensuring compliance with organizational policies and procedures. Assists with crisis situations and emergencies as needed. Provide administrative support, including not limited to billing tasks, scheduling appointments, managing communications, and coordinating meetings.
- Facilitate client access to resources and services by providing information and referrals as needed. Participate in outreach activities to promote programs and engage with the community.
- Work collaboratively with internal stakeholders and team members as needed.
- Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
- Kneel and move from sitting, bending, kneeling, or standing multiple times a day
- Climb up and down up to 3 flights of stairs at a time
- Lift, push, and pull up to 25 lbs
Other Requirements: Comply with program and/or requirements related to:
- Background check
- DMV check
Additional Requirements
- Driver's license
- Automobile Insurance
Education and Experience Requirements:
Minimum
- H.S. Diploma or General Education Degree (GED) Entry level
- Spanish Fluency (spoken and written)
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively
- Excellent communication and interpersonal skills, with a focus on customer service.
Preferred
- Associate's Degree (AA) in a related field of study 1-3 years relevant experience
- Familiarity with data entry, billing systems, and Microsoft Office Suite is preferred.
Certifications and Licensure
- Preferred 40 DV training certification, CPR/First Aid certified
Benefits
We provide full-time employees with a competitive benefits package, including:
- BlueCross/Blue Shield EPO/PPO Health Insurance
- Dental and Vision Insurance
- Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
- Paid Parental Leave
- PTO, Sick Time, and 15 Paid Holidays
- 403(b) Retirement Savings Plan
- Employee Assistance Programs (EAP)
- Tuition Reimbursement
- Professional Development Opportunities and Service Awards
- Additional Voluntary Benefits