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Entry Level Call Center Supervisor Jobs (NOW HIRING)

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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Entry Level Call Center Supervisor information

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How much do entry level call center supervisor jobs pay per year?

As of Jul 24, 2026, the average yearly pay for entry level call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by an Entry Level Call Center Supervisor, and how can they be addressed?

As an Entry Level Call Center Supervisor, one of the main challenges is balancing team performance with individual employee development. New supervisors often need to quickly learn how to motivate agents, manage schedules, and handle escalated customer issues. Building strong communication skills and maintaining approachability are key to fostering a positive team environment. Utilizing regular feedback sessions and leveraging support from more experienced managers can help overcome these challenges and promote team success.

What are the key skills and qualifications needed to thrive as an Entry Level Call Center Supervisor, and why are they important?

To thrive as an Entry Level Call Center Supervisor, you need a background in customer service, leadership abilities, and often an associate degree or equivalent experience. Familiarity with call center software, CRM systems, and workforce management tools is typically required. Strong communication, conflict resolution, and motivational skills help you guide and support your team effectively. These abilities are essential for maintaining high team performance, customer satisfaction, and efficient call center operations.

What does an Entry Level Call Center Supervisor do?

An Entry Level Call Center Supervisor oversees a team of call center agents, ensuring they meet performance targets and deliver high-quality customer service. They are responsible for training new employees, monitoring call metrics, providing feedback, and resolving escalated customer issues. While they may not have extensive management experience, they play a key role in supporting both staff development and operational efficiency within the call center.

What is the difference between Entry Level Call Center Supervisor vs Customer Service Representative?

AspectEntry Level Call Center SupervisorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentSupervisory role overseeing call center agentsHandling customer inquiries directly
Employer & Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Common Search & Comparison IntentUnderstanding leadership responsibilities at entry levelCustomer interaction and support tasks

The Entry Level Call Center Supervisor typically oversees a team of customer service agents, focusing on team performance and operational tasks, while Customer Service Representatives handle direct customer interactions. The supervisor role involves some leadership responsibilities, whereas representatives focus on customer support. Both roles are essential in call centers and often require similar educational backgrounds, but differ in scope and responsibilities.

What cities are hiring for Entry Level Call Center Supervisor jobs? Cities with the most Entry Level Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
Entry Level Call Center Supervisor jobs near you
Call Center Supervisor

Call Center Supervisor

bestway

Richardson, TX

$18 - $20/hr

Other

Posted 7 days ago

Job description

Summary / Objective

The Call Center Supervisor plays a critical role in Bestway’s culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their retention and career progression. This position also provides sales support to queries on the Bestway website and assisting customers in their selection of products. Additionally, the Call Center Supervisor assists customers with service opportunities and credit reporting issues providing assistance that enhances their Bestway experience, and assists in operational integrity by working charged-off accounts of stores with excessive charge-offs.

 

Essential Functions

  • Conducts Culture Calls with a positive attitude and an inquisitive mindset to support team members in accomplishing career goals.
  • Documents Culture Calls in Sales Outlook promptly and communicates the results to the appropriate DM and RVP and to the President’s Executive Assistant.
  • Able to direct team members and customers to the appropriate resources.
  • Responsible for maintaining, organizing and protecting all company documents regarding Culture Calls, training and charge-offs.
  • Able to look-up coworkers in the LMS to reset passwords, check on training progress in each coworker’s transcript and assign training when requested.
  • Provide customers inquiring on Bestway’s website with product information, calculate payments and terms, able to take and verify a rental order, and get it to the appropriate store for delivery
  • Able to look-up and create customer information in the High Touch system.
  • Able to handle customer opportunities and direct to the appropriate individual for handling.
  • Provides assistance to customer inquiring about Bestway’s credit reporting.
  • Competent in explaining Bestway’s program, key components of the rental agreement, utilization of the 4 Key Principles of Customer Interaction, and Bestway’s sales program.
  • Work charged-off accounts of stores with excessive charge-offs.
  • Represent Bestway Bring It Values in all interactions and act as a Bestway Ambassador.
  • Assist with other corporate projects as needed or assigned.

Competencies

  • Outstanding customer service  and interpersonal skills

  • Highly organized and detail-oriented

  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

  • Good verbal and written communication skills

  • Positive and outgoing with an upbeat personality

  • Able to work independently with minimum guidance

  • Capable of supervising and scheduling the work of others

  • Dependable

  • Focuses on new technologies and stays Current with industry information

  • Ability to thrive in a fast-paced environment with change

  • Must be able to prioritize efficiently and effectively

  • Experience in the retail industry sector with related RTO industry a plus

  • Able to type 25+ wpm

  • Competent in using Microsoft Office Suite

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.

Position Type / Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday,

8:00 a.m. to 5 p.m. unless flex schedule is requested per Company standard.

Hourly Pay Scale

The hourly range for this position is $18.00 per hour - $20.00 per hour depending on experience.

The Call Center Supervisor is required to embrace and represent the Bestway’s Bring It Values!

  • Caring

  • Integrity

  • Servant Leadership

  • Ownership

  • Fun

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