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Entry Level Call Center Supervisor Jobs (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Conduent, Inc.

Call Center Supervisor

Concord, NH

Minimum three years of call center supervisory or management experience. * Demonstrated ability to lead, motivate, and develop high-performing teams. * Experience managing KPIs, attendance, adherence ...

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Entry Level Call Center Supervisor information

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How much do entry level call center supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for entry level call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an entry level call center supervisor do?

An Entry Level Call Center Supervisor oversees a team of call center agents, ensuring they meet performance targets and deliver high-quality customer service. They are responsible for training new employees, monitoring call metrics, providing feedback, and resolving escalated customer issues. While they may not have extensive management experience, they play a key role in supporting both staff development and operational efficiency within the call center.

What are the key skills and qualifications needed to thrive as an entry level call center supervisor, and why are they important?

To thrive as an Entry Level Call Center Supervisor, you need a background in customer service, leadership abilities, and often an associate degree or equivalent experience. Familiarity with call center software, CRM systems, and workforce management tools is typically required. Strong communication, conflict resolution, and motivational skills help you guide and support your team effectively. These abilities are essential for maintaining high team performance, customer satisfaction, and efficient call center operations.

What are the typical challenges faced by an entry level call center supervisor, and how can they be addressed?

As an Entry Level Call Center Supervisor, one of the main challenges is balancing team performance with individual employee development. New supervisors often need to quickly learn how to motivate agents, manage schedules, and handle escalated customer issues. Building strong communication skills and maintaining approachability are key to fostering a positive team environment. Utilizing regular feedback sessions and leveraging support from more experienced managers can help overcome these challenges and promote team success.

What is the difference between Entry Level Call Center Supervisor vs Customer Service Representative?

AspectEntry Level Call Center SupervisorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentSupervisory role overseeing call center agentsHandling customer inquiries directly
Employer & Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Common Search & Comparison IntentUnderstanding leadership responsibilities at entry levelCustomer interaction and support tasks

The Entry Level Call Center Supervisor typically oversees a team of customer service agents, focusing on team performance and operational tasks, while Customer Service Representatives handle direct customer interactions. The supervisor role involves some leadership responsibilities, whereas representatives focus on customer support. Both roles are essential in call centers and often require similar educational backgrounds, but differ in scope and responsibilities.

Can I get an entry level call center supervisor job with no experience?

Entry level call center supervisor positions typically require some prior experience in customer service or team management, but they may consider candidates with strong communication skills and a willingness to learn. Having relevant skills such as conflict resolution, computer proficiency, and leadership qualities can improve your chances even without direct experience. Certifications in customer service or leadership can also be beneficial.

How to become an entry level call center supervisor?

To become an entry-level call center supervisor, candidates typically need a high school diploma or equivalent, along with experience in customer service or call center roles. Developing strong communication, leadership, and problem-solving skills is essential, and some employers may prefer candidates with familiarity with call center software and basic management training.

Is an entry level call center supervisor an entry-level position?

An entry-level call center supervisor position typically requires some prior experience in customer service or call center operations, and it involves supervising team members and managing daily activities. While it may be accessible to those with limited supervisory experience, it is generally considered a step above entry-level roles and may require leadership skills and familiarity with call center tools. Therefore, it is not usually classified as an entry-level position.

What cities are hiring for Entry Level Call Center Supervisor jobs?

Cities with the most Entry Level Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

Entry Level Call Center Supervisor jobs near you

Supervisor - Call Center

MMC Group

Manhattan, NY • On-site

$36K - $42K/yr

Full-time

Re-posted 16 days ago

Job description

This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford. If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you!

 

Job Responsibilities:


  • Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.

  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance

  • Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.

  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs

  • Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs

  • Performs other duties as may be assigned by the Call Center Supervisor or Management


Job Requirements


  • Associate's or Bachelor's degree from an accredited college or university

  • A minimum of one year of supervisory experience in a health or social services field

  • High school diploma or equivalency, or related customer service functions

  • Experience working with culturally and linguistically diverse populations in a courteous and effective manner