ZipRecruiter

Log In

2

Entry Level Call Center Supervisor Jobs in Payson, UT

SecurityMetrics

Account Manager (US & UK HRS)

Orem, UT · On-site

$40K - $80K/yr

We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an Entry level sales position (no experience needed) where you will help businesses prevent ...

SecurityMetrics

Account Manager (US & UK HRS)

Orem, UT · On-site

We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an Entry level sales position (no experience needed) where you will help businesses prevent ...

ION Solar

Sales Support-Supervisor

Orem, UT · On-site

Minimum 1+ years previous experience in a call center environment preferred * Solar experience preferred Working Conditions: Fast-paced, open floor office environment with significant computer and ...

ION Solar

Sales Support-Supervisor

Orem, UT · On-site

Minimum 1+ years previous experience in a call center environment preferred * Solar experience preferred Working Conditions: Fast-paced, open floor office environment with significant computer and ...

next page

Showing results 1-20

All JobsCall Center Supervisor JobsEntry Level Call Center Supervisor JobsEntry Level Call Center Supervisor Jobs in Payson, UT

Entry Level Call Center Supervisor information

See Payson, UT salary details

$26.7K

$57.8K

$99.2K

How much do entry level call center supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for entry level call center supervisor in Payson, UT is $57,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $67,900.00 per year, depending on experience, location, and employer.

What does an entry level call center supervisor do?

An Entry Level Call Center Supervisor oversees a team of call center agents, ensuring they meet performance targets and deliver high-quality customer service. They are responsible for training new employees, monitoring call metrics, providing feedback, and resolving escalated customer issues. While they may not have extensive management experience, they play a key role in supporting both staff development and operational efficiency within the call center.

What are the key skills and qualifications needed to thrive as an entry level call center supervisor, and why are they important?

To thrive as an Entry Level Call Center Supervisor, you need a background in customer service, leadership abilities, and often an associate degree or equivalent experience. Familiarity with call center software, CRM systems, and workforce management tools is typically required. Strong communication, conflict resolution, and motivational skills help you guide and support your team effectively. These abilities are essential for maintaining high team performance, customer satisfaction, and efficient call center operations.

What are the typical challenges faced by an entry level call center supervisor, and how can they be addressed?

As an Entry Level Call Center Supervisor, one of the main challenges is balancing team performance with individual employee development. New supervisors often need to quickly learn how to motivate agents, manage schedules, and handle escalated customer issues. Building strong communication skills and maintaining approachability are key to fostering a positive team environment. Utilizing regular feedback sessions and leveraging support from more experienced managers can help overcome these challenges and promote team success.

What is the difference between Entry Level Call Center Supervisor vs Customer Service Representative?

AspectEntry Level Call Center SupervisorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentSupervisory role overseeing call center agentsHandling customer inquiries directly
Employer & Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Common Search & Comparison IntentUnderstanding leadership responsibilities at entry levelCustomer interaction and support tasks

The Entry Level Call Center Supervisor typically oversees a team of customer service agents, focusing on team performance and operational tasks, while Customer Service Representatives handle direct customer interactions. The supervisor role involves some leadership responsibilities, whereas representatives focus on customer support. Both roles are essential in call centers and often require similar educational backgrounds, but differ in scope and responsibilities.

Can I get an entry level call center supervisor job with no experience?

Entry level call center supervisor positions typically require some prior experience in customer service or team management, but they may consider candidates with strong communication skills and a willingness to learn. Having relevant skills such as conflict resolution, computer proficiency, and leadership qualities can improve your chances even without direct experience. Certifications in customer service or leadership can also be beneficial.

How to become an entry level call center supervisor?

To become an entry-level call center supervisor, candidates typically need a high school diploma or equivalent, along with experience in customer service or call center roles. Developing strong communication, leadership, and problem-solving skills is essential, and some employers may prefer candidates with familiarity with call center software and basic management training.

Is an entry level call center supervisor an entry-level position?

An entry-level call center supervisor position typically requires some prior experience in customer service or call center operations, and it involves supervising team members and managing daily activities. While it may be accessible to those with limited supervisory experience, it is generally considered a step above entry-level roles and may require leadership skills and familiarity with call center tools. Therefore, it is not usually classified as an entry-level position.
Entry Level Call Center Supervisor jobs near you

Call Center Team Lead

Serenity Mental Health Centers

Provo, UT

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership. 

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance. 

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you. 

What You'll Own 

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback. 
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations. 
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching. 
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities. 
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement. 
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching. 
  • Assist with onboarding and training new Patient Care Coordinators. 
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. 

Requirements

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations. 
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback. 
  • Proven track record to identify performance trends using quality reviews and performance metrics. 
  • Strong aptitude for learning new technology and software systems. 
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day. 
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. 
  • A positive attitude and genuine desire to help teammates grow and succeed. 
  • Mental health or healthcare experience is not required-we provide comprehensive training. 

Benefits

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays 
  • Employee referral bonuses 
  • Clear career growth opportunities into Supervisor and Operations leadership roles 
  • Ongoing leadership development and professional coaching 

Apply