Call Center Team Lead
Provo, UT · On-site
Call Center Team Lead Serenity is growing, and we're looking for a Call Center Team Lead who is ... Partner closely with Supervisors to identify coaching priorities, performance trends, and ...
Call Center Team Lead
Provo, UT · On-site
Call Center Team Lead Serenity is growing, and we're looking for a Call Center Team Lead who is ... Partner closely with Supervisors to identify coaching priorities, performance trends, and ...
Call Center Team Lead
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Call Center Team Lead
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Call Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Quick apply
Call Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Call Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Quick apply
Call Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Call Center Agent
Springville, UT · On-site
$13.75 - $18.25/hr
... agent, supervisor or to Customer Service Manager * Interacts with all contacts in a helpful ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...
Call Center Agent
Springville, UT · On-site
$13.75 - $18.25/hr
... agent, supervisor or to Customer Service Manager * Interacts with all contacts in a helpful ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...
Call Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Call Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Call Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Call Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. Requirements * Previous experience leading and developing others in a call center ...
Call Center Agent Part Time
Springville, UT · On-site
$13.75 - $18.25/hr
... agent, supervisor or to Customer Service Manager * Interacts with all contacts in a helpful ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...
Call Center Agent Part Time
Springville, UT · On-site
$13.75 - $18.25/hr
... agent, supervisor or to Customer Service Manager * Interacts with all contacts in a helpful ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...
Customer Experience Supervisor
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Experience Supervisor Provo, UT As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm, compassionate ...
Customer Experience Supervisor
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
Customer Experience Supervisor Provo, UT As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm, compassionate ...
Customer Experience Supervisor
Medical
Dental
Vision
Retirement
PTO
Customer Experience Supervisor | Provo, UT As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm ...
Customer Experience Supervisor
Medical
Dental
Vision
Retirement
PTO
Customer Experience Supervisor | Provo, UT As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm ...
The RCC Supervisor works with GRP's, site LRP's and internal business leaders to determine ... Ability to deal as a point for any technology or facility issues affecting call center and support ...
The RCC Supervisor works with GRP's, site LRP's and internal business leaders to determine ... Ability to deal as a point for any technology or facility issues affecting call center and support ...
Contact Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
... with Supervisors to improve individual and team performance. If you enjoy helping others succeed ... Spend approximately 5 hours each day providing in-person coaching and support to call center reps ...
Contact Center Team Lead
Provo, UT · On-site
Medical
Dental
Vision
Retirement
PTO
... with Supervisors to improve individual and team performance. If you enjoy helping others succeed ... Spend approximately 5 hours each day providing in-person coaching and support to call center reps ...
Contact Center Team Lead
Provo, UT · On-site
$25/hr
Medical
Dental
Vision
Retirement
PTO
... with Supervisors to improve individual and team performance. If you enjoy helping others succeed ... Spend approximately 5 hours each day providing in-person coaching and support to call center reps ...
Contact Center Team Lead
Provo, UT · On-site
$25/hr
Medical
Dental
Vision
Retirement
PTO
... with Supervisors to improve individual and team performance. If you enjoy helping others succeed ... Spend approximately 5 hours each day providing in-person coaching and support to call center reps ...
Contact Center Team Lead
Provo, UT · On-site
$25/hr
Medical
Dental
Vision
Retirement
PTO
... with Supervisors to improve individual and team performance. If you enjoy helping others succeed ... Spend approximately 5 hours each day providing in-person coaching and support to call center reps ...
Contact Center Team Lead
Provo, UT · On-site
$25/hr
Medical
Dental
Vision
Retirement
PTO
... with Supervisors to improve individual and team performance. If you enjoy helping others succeed ... Spend approximately 5 hours each day providing in-person coaching and support to call center reps ...
Contact Center Team Lead
Provo, UT · On-site
$25/hr
Medical
Dental
Vision
Retirement
PTO
... with Supervisors to improve individual and team performance. If you enjoy helping others succeed ... Spend approximately 5 hours each day providing in-person coaching and support to call center reps ...
Contact Center Team Lead
Provo, UT · On-site
$25/hr
Medical
Dental
Vision
Retirement
PTO
... with Supervisors to improve individual and team performance. If you enjoy helping others succeed ... Spend approximately 5 hours each day providing in-person coaching and support to call center reps ...
Branch Trainer II
Pleasant Grove, UT · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Grove Service Center. Role: Focused on providing the best customer service in every situation ... If the learner does not understand the information given they need to reach out to their supervisor ...
Branch Trainer II
Pleasant Grove, UT · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Grove Service Center. Role: Focused on providing the best customer service in every situation ... If the learner does not understand the information given they need to reach out to their supervisor ...
Account Manager (US & UK HRS)
Orem, UT · On-site
Medical
Dental
Retirement
PTO
We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an Entry level sales position (no experience needed) where you will help businesses prevent ...
Quick apply
Account Manager (US & UK HRS)
Orem, UT · On-site
Medical
Dental
Retirement
PTO
We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an Entry level sales position (no experience needed) where you will help businesses prevent ...
Account Manager (US & UK HRS)
Orem, UT · On-site
$40K - $80K/yr
Medical
Dental
Retirement
PTO
We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an Entry level sales position (no experience needed) where you will help businesses prevent ...
Account Manager (US & UK HRS)
Orem, UT · On-site
$40K - $80K/yr
Medical
Dental
Retirement
PTO
We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an Entry level sales position (no experience needed) where you will help businesses prevent ...
Account Development Representative (US & UK HRS)
Medical
Dental
Retirement
PTO
We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an entry level position (no experience needed) that plays an essential role in developing ...
Account Development Representative (US & UK HRS)
Medical
Dental
Retirement
PTO
We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an entry level position (no experience needed) that plays an essential role in developing ...
Account Development Representative (US & UK HRS)
Orem, UT · On-site
Medical
Dental
Retirement
PTO
We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an entry level position (no experience needed) that plays an essential role in developing ...
Quick apply
Account Development Representative (US & UK HRS)
Orem, UT · On-site
Medical
Dental
Retirement
PTO
We have the largest in-house call center in the payments industry and take over 135,000 calls each ... This is an entry level position (no experience needed) that plays an essential role in developing ...
Entry Level Call Center Supervisor information
See Payson, UT salary details
$26.7K - $33.3K
5% of jobs
$33.3K - $39.9K
13% of jobs
$42.6K is the 25th percentile. Wages below this are outliers.
$39.9K - $46.5K
16% of jobs
The median wage is $52.9K / yr.
$46.5K - $53.1K
16% of jobs
$53.1K - $59.7K
15% of jobs
$64.1K is the 75th percentile. Wages above this are outliers.
$59.7K - $66.2K
14% of jobs
$66.2K - $72.8K
8% of jobs
$72.8K - $79.4K
6% of jobs
$79.4K - $86K
3% of jobs
$86K - $92.6K
2% of jobs
$92.6K - $99.2K
1% of jobs
$26.7K
$57.8K
$99.2K
How much do entry level call center supervisor jobs pay per year?
As of Aug 14, 2026, the average yearly pay for entry level call center supervisor in Payson, UT is $57,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $67,900.00 per year, depending on experience, location, and employer.
What are the typical challenges faced by an entry level call center supervisor, and how can they be addressed?
As an Entry Level Call Center Supervisor, one of the main challenges is balancing team performance with individual employee development. New supervisors often need to quickly learn how to motivate agents, manage schedules, and handle escalated customer issues. Building strong communication skills and maintaining approachability are key to fostering a positive team environment. Utilizing regular feedback sessions and leveraging support from more experienced managers can help overcome these challenges and promote team success.
What are the key skills and qualifications needed to thrive as an entry level call center supervisor, and why are they important?
To thrive as an Entry Level Call Center Supervisor, you need a background in customer service, leadership abilities, and often an associate degree or equivalent experience. Familiarity with call center software, CRM systems, and workforce management tools is typically required. Strong communication, conflict resolution, and motivational skills help you guide and support your team effectively. These abilities are essential for maintaining high team performance, customer satisfaction, and efficient call center operations.
What does an entry level call center supervisor do?
An Entry Level Call Center Supervisor oversees a team of call center agents, ensuring they meet performance targets and deliver high-quality customer service. They are responsible for training new employees, monitoring call metrics, providing feedback, and resolving escalated customer issues. While they may not have extensive management experience, they play a key role in supporting both staff development and operational efficiency within the call center.
How to become an entry level call center supervisor?
To become an entry-level call center supervisor, candidates typically need a high school diploma or equivalent, along with experience in customer service or call center roles. Developing strong communication, leadership, and problem-solving skills is essential, and some employers may prefer candidates with prior supervisory or team lead experience. Gaining familiarity with call center software and earning relevant certifications can also improve prospects.
What is the difference between Entry Level Call Center Supervisor vs Customer Service Representative?
| Aspect | Entry Level Call Center Supervisor | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; some roles may prefer associate degree | High school diploma or equivalent |
| Work Environment | Supervisory role overseeing call center agents | Handling customer inquiries directly |
| Employer & Industry Usage | Common in call centers across various industries | Widespread in retail, telecom, and service sectors |
| Common Search & Comparison Intent | Understanding leadership responsibilities at entry level | Customer interaction and support tasks |
The Entry Level Call Center Supervisor typically oversees a team of customer service agents, focusing on team performance and operational tasks, while Customer Service Representatives handle direct customer interactions. The supervisor role involves some leadership responsibilities, whereas representatives focus on customer support. Both roles are essential in call centers and often require similar educational backgrounds, but differ in scope and responsibilities.
How do you get an entry level call center supervisor job with no experience?
To qualify for an entry-level call center supervisor position with no experience, candidates should demonstrate strong communication, problem-solving skills, and a willingness to learn. Gaining relevant experience through customer service roles, obtaining certifications in call center operations, and highlighting leadership potential in applications can improve chances of securing the role.
Job description
Call Center Team Lead
Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership.
This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance.
If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you.
What You'll Own
- Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback.
- Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations.
- Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching.
- Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities.
- Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement.
- Monitor calls, review quality and performance metrics, and provide timely, actionable coaching.
- Assist with onboarding and training new Patient Care Coordinators.
- Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities.
About Serenity Healthcare
Sourced by ZipRecruiter
Industry
Offices of mental health practitioners
Company size
201 - 500 Employees
Headquarters location
Lehi, UT, US
Year founded
2017