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Entry Customer Service Representative Jobs (NOW HIRING)

All Pro Fasteners

Data Entry/Customer Service

Arlington, TX · On-site

$14.25 - $17.25/hr

... customer feedback to improve service ; responds to requests for service and assistance ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Walkenhorst's

Customer Service/Order Entry Position

Sparks, NV · On-site

$16.25 - $22.25/hr

Order Entry / Customer Service Representative Company Description For over 25 years, Walkenhorst's has made it possible to send packages to inmates incarcerated in correctional facilities. We serve ...

Comar

Customer Service Representative

Vineland, NJ · On-site

$16 - $21.50/hr

CUSTOMER SERVICE REPRESENTATIVE "Come build a Career with our Growing, Fast-Paced, Customer-Focused ... order entry, customer complaints, pricing, samples, ECO notifications, and credit requests.

Robert Half

Customer Service Representative

Akron, OH · On-site

$21/hr

We are looking for a Customer Service Representative to join a manufacturing team in Akron, Ohio in ... Experience with order entry, customer support, and handling inbound or outbound customer ...

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Entry Customer Service Representative information

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How much do entry customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an entry customer service representative?

Entry Customer Service Representatives are professionals who serve as the first point of contact for customers seeking assistance with products, services, or general inquiries. They typically handle incoming calls, emails, or chats, resolve basic issues, provide information, and escalate more complex problems to senior staff if needed. These roles require strong communication skills, patience, and the ability to remain calm under pressure. Entry-level positions usually offer on-the-job training, making them a great starting point for individuals interested in customer service careers.

What are the key skills and qualifications needed to thrive as an entry customer service representative?

To thrive as an Entry Customer Service Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typical for this role. Patience, active listening, and a positive attitude help individuals excel when handling diverse customer inquiries. These skills ensure efficient issue resolution, foster customer satisfaction, and contribute to a positive brand image.

What are some common challenges faced by entry-level customer service representatives, and how can they be overcome?

Entry-level Customer Service Representatives often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and quickly learning product or service details. To overcome these, it's helpful to actively listen, stay patient, and use available resources or escalation processes when needed. Building strong communication skills and seeking feedback from more experienced team members can also help you adapt and grow more confident in the role.

What is the difference between Entry Customer Service Representative vs Customer Support Associate?

AspectEntry Customer Service RepresentativeCustomer Support Associate
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, retail, or office settingsCall centers, retail, or online support platforms
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, and service sectors
Common Search & ComparisonYesYes

Both roles involve assisting customers, handling inquiries, and providing support. The terms are often used interchangeably, but "Customer Support Associate" may imply a slightly broader scope or specific industry usage. Overall, they share similar requirements and work environments, making them closely related entry-level customer service positions.

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What cities are hiring for Entry Customer Service Representative jobs?

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What job categories do people searching Entry Customer Service Representative jobs look for?

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Entry Customer Service Representative jobs near you
Infographic showing various Entry Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

MTE - Customer Service Representative (CSR)

McWane, Inc.

Campbellsville, KY • On-site

$14 - $19.25/hr

Full-time

Posted 20 days ago

Key responsibilities

  • Manage customer orders, including creating cases for new part numbers, quoting freight, entering orders, confirming details, and following through to shipping.

  • Resolve customer issues by handling complaints, creating RMAs, communicating resolutions, and escalating when necessary.

  • Handle day-to-day customer inquiries via phone and email, providing quotes, information, and coordinating with internal teams.

Job description

Company Description
Our Principles and Values:
Manchester Tank has a proud heritage of hard-working people, who for over 75 years have manufactured high quality products for our country and the world. The McWane/Manchester Way Compass is provided as a personal guide to help team members navigate through situations they encounter daily at work and includes eight core principles to guide our team members: Communication, Safety, Environment, Leadership, Trust, Excellence, Accountability, and Teamwork. All team members are expected to know these principles, values, and behaviors. Our Compass Points ensure higher levels of safety and environmental performance in all our operations. It also improves communication, relationships, and work performance at all levels of our organization.
Manchester Tank is an equal opportunity employer committed to providing equal employment opportunity in all employment practices. Manchester Tank will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
Job Description
The Customer Service Representative drives customer engagement as Manchester Tank's primary contact, managing orders and accounts, resolving issues, and ensuring seamless communication between customers and internal teams. In support of the role as key customer contact, the Customer Service Representative interacts with MTE internal resources in Sales, Shipping, Production, Engineering, Scheduling, Credit and Quality. This will be an onsite role in our Campbellsville, KY operation with the option for a hybrid schedule upon successful completion of a probationary period.
The successful candidate will be a service-oriented individual who is able to prioritize and manage multiple daily customer and internal MTE interactions to serve the customer with consistent excellence.
Primary Responsibilities
The Customer Service Representative is responsible for key activities related to the on-boarding and retention of customers including:
Customer Onboarding
  • CSR will assist with Visual Compliance process & work with shipping teams on export process
  • CSR will attend onboarding meetings internal & external as required to ensure smooth handoff

Order Management
  • CSR will create the case for the new part number and follow that through to entry.
  • CSR will quote freight
  • Order entry; Confirmation; Price check; lead time
  • Follow up thru to shipping process; provide any certs or shipping docs; handle expedites and unforeseen issues directly with Ops and the customer
  • Sales Tax - responsible for collecting exemption certs and uploading into Avalara

Returns & Resolutions
  • Initial complaint; interface with quality team (ops team; shipping; etc.)
  • RMA creation
  • Follow up/communicate written resolution if required
  • Escalation process when needed
  • Follow through to credit for customer

Account Management
  • Handle day to day issues and questions that come up within the scope of business agreement with customer. Escalate if/when needed.
  • Weekly report generation for specific customers
  • Weekly account meetings when required with customer, sales rep and ops
  • Build trucks based on customer requirements
  • Assist in management of consignment accounts

Customer Inquiries
  • General inquiries through phone/email - will quote price and delivery for generic small propane, refrigerant, air inquiries.
  • Web inquiries for lead time, standard product, test reports, engineering doc requests, etc. will be vetted by CS team and handled or dispositioned to proper person.
  • RV and consumer inquiries

Qualifications
  • 3-5 years of experience in Customer Service, with Customer Service experience in a heavy manufacturing B-to-B environment or demonstrated equivalent experience and skills within another MTE functional area strongly preferred.
  • Customer-service orientation paired with strong interpersonal and oral/written communication skills.
  • Proficiency with Microsoft Word, Excel, Outlook.
  • Take initiative and proactively look for ways to help customers and improve processes.
  • Have a competitive drive and desire to achieve individual and team goals.
  • Be a fast learner who can quickly adapt to new systems, processes, and changing priorities.
  • Bring a positive, team-oriented attitude and contribute to a collaborative work environment.
  • Demonstrate accountability, professionalism, and a strong work ethic.
  • Remain calm and solution-focused when handling challenging situations.

HIGHLY DESIRED SKILLS
  • Strong customer centricity and sales cycle knowledge
  • D365 or similar
  • CRM (SalesHub, Customer Service Hub)
  • Dialpad

Additional Information
All your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

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