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Entry Customer Service Representative Jobs in Milwaukee, WI

ND Pacaging

Customer Service Representative

Sturtevant, WI · On-site

$15.50 - $21/hr

Job Title: Customer Service Representative Department: Customer Service Reports to: Customer ... Order Entry Accuracy: Maintain at least 99% accuracy in customer order entry. * Customer Response ...

ND Paper

Customer Service Representative

Sturtevant, WI · On-site

$15.50 - $21/hr

Job Title: Customer Service Representative Department: Customer Service Reports to: Customer ... Order Entry Accuracy: Maintain at least 99% accuracy in customer order entry. * Customer Response ...

QPS

CSR & Order Entry Support

Oak Creek, WI · On-site

$15.25 - $20.75/hr

CSR & Order Entry Support QPS Employment Group is hiring a CSR & Order Entry Support for a company in Oak Creek, WI. This is a potential to hire opportunity on 1st shift. CSR & Order Entry Support ...

Allegis

Customer Service Representative

Slinger, WI · On-site

$16.50 - $22.25/hr

... Service Representatives are responsible for providing daily product and service to all ... Conduct order management and entry of customer's orders. Demonstrate strong problem-solving skills ...

Dixon Valve

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative The Dixon Group is looking for a Customer Service Representative to ... Experience with quoting, order entry, or ERP systems What We Offer: * Medical, dental, and vision ...

The Dixon Group

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative Location: N25 W23040 Paul Road, Pewaukee, WI 53072 Work Hours: 8:00 ... Experience with quoting, order entry, or ERP systems What We Offer: * Medical, dental, and vision ...

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All JobsEntry Customer Service Representative JobsEntry Customer Service Representative Jobs in Milwaukee, WI

Entry Customer Service Representative information

See Milwaukee, WI salary details

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How much do entry customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry customer service representative in Milwaukee, WI is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.62 per hour, depending on experience, location, and employer.

What is an entry customer service representative?

Entry Customer Service Representatives are professionals who serve as the first point of contact for customers seeking assistance with products, services, or general inquiries. They typically handle incoming calls, emails, or chats, resolve basic issues, provide information, and escalate more complex problems to senior staff if needed. These roles require strong communication skills, patience, and the ability to remain calm under pressure. Entry-level positions usually offer on-the-job training, making them a great starting point for individuals interested in customer service careers.

What are the key skills and qualifications needed to thrive as an entry customer service representative?

To thrive as an Entry Customer Service Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typical for this role. Patience, active listening, and a positive attitude help individuals excel when handling diverse customer inquiries. These skills ensure efficient issue resolution, foster customer satisfaction, and contribute to a positive brand image.

What are some common challenges faced by entry-level customer service representatives, and how can they be overcome?

Entry-level Customer Service Representatives often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and quickly learning product or service details. To overcome these, it's helpful to actively listen, stay patient, and use available resources or escalation processes when needed. Building strong communication skills and seeking feedback from more experienced team members can also help you adapt and grow more confident in the role.

What is the difference between Entry Customer Service Representative vs Customer Support Associate?

AspectEntry Customer Service RepresentativeCustomer Support Associate
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, retail, or office settingsCall centers, retail, or online support platforms
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, and service sectors
Common Search & ComparisonYesYes

Both roles involve assisting customers, handling inquiries, and providing support. The terms are often used interchangeably, but "Customer Support Associate" may imply a slightly broader scope or specific industry usage. Overall, they share similar requirements and work environments, making them closely related entry-level customer service positions.

What are popular job titles related to Entry Customer Service Representative jobs in Milwaukee, WI?

For Entry Customer Service Representative jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Entry Customer Service Representative jobs in Milwaukee, WI look for?

The top searched job categories for Entry Customer Service Representative jobs in Milwaukee, WI are:

Entry Customer Service Representative jobs near you
Infographic showing various Entry Customer Service Representative job openings in Milwaukee, WI as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,521 per year, or $18.5 per hour.

Customer Service Representative

ND Pacaging

Sturtevant, WI • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Title: Customer Service Representative
Department: Customer Service
Reports to: Customer Service Manager
Location: Sturtevant, WI
Position Summary
The Customer Service Representative I serves as the first point of contact for new and existing customers of the corrugated packaging plant. This entry-level role is responsible for accurately entering orders, responding to routine inquiries, and supporting the order-to-ship process under the guidance of senior CS staff and the scheduling team.
About Us
ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited - the largest containerboard producer in the world - ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.
Key Responsibilities & Expected Results:
  • Enter and confirm customer orders accurately into the ERP/order management system.
  • Respond to inbound customer inquiries via phone and email regarding order status, shipping dates, and standard product specifications.
  • Coordinate with scheduling and production on routine order status updates; escalate delays per department protocol.
  • Maintain and update customer account records, contact information, and order history files.
  • Generate order acknowledgments, packing lists, and standard shipping documents.
  • Assist senior CSRs and the CS Manager with data entry, filing, and administrative support tasks.
  • Learn and follow established SOPs for order entry, change orders, and customer communication standards.
  • Support the Sales team by preparing basic quotes for standard SKUs under supervision.
Key Performance Indicators (KPI's)
  • Order Entry Accuracy: Maintain at least 99% accuracy in customer order entry.
  • Customer Response Time: Respond to customer phone and email inquiries within 4 business hours.
  • On-Time Order Processing: Process and confirm customer orders within the same business day whenever possible.
  • Customer Satisfaction: Achieve a customer satisfaction (CSAT) score of 90% or higher based on customer feedback.
  • Documentation Accuracy: Ensure customer account records and order information are updated accurately and promptly.
Qualifications and Skills
Education and Experience
  • High school diploma or GED required; associate's degree or some college coursework preferred.
  • 0-2 years of experience in customer service, order management, or administrative support.
  • Proficiency in Microsoft Office (Excel, Outlook, Word); ERP or order entry system experience is a plus.
  • Clear verbal and written communication skills.
  • Strong attention to detail and ability to manage multiple tasks in a fast-paced manufacturing environment.
  • Team-oriented with a willingness to learn production and packaging basics.
Core Competencies
  • Customer Service Orientation - Delivers courteous, professional, and responsive service while building positive customer relationships.
  • Attention to Detail - Accurately processes customer orders, maintains records, and ensures data integrity.
  • Communication & Collaboration - Communicates effectively with customers and works closely with sales, scheduling, and production teams to support the order-to-ship process.
Success Profile
  • Accurately processes customer orders and maintains detailed customer records with minimal errors.
  • Provides timely, professional, and courteous service by responding promptly to customer inquiries and resolving routine issues.
  • Communicates effectively and collaborates with Sales, Production, and Scheduling to ensure smooth order fulfillment and on-time delivery.
  • Demonstrates strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
  • Learns company products, ERP systems, and standard operating procedures quickly while consistently following established processes.
  • Takes initiative, maintains a positive attitude, and contributes to a team-oriented, customer-focused work environment.
Working Conditions
  • Onsite (Office)
Attributes for Success
  • Hard work - tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
  • Pursuit of Excellence - strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
  • Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
  • Sense of Urgency - drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
  • Entrepreneurial Spirit - act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
  • Adaptability - be fluid with ND Paper's continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
  • Servant Leadership - set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.
ND Paper Benefits
We offer a comprehensive benefits package that includes:
  • Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.
  • Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.
  • Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).
  • Paid holidays, personal days, and vacation days to support work-life balance.
  • A 401K retirement plan with a company match and annual fixed contribution
  • Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location.

Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2026 Benefits. Come be a part of our team and grow with us!
Apply
Please submit your resume, and salary requirements to https://us.ndpaper.com/careers
No unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper. If you would like to become a recruiter for ND Paper, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit.

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